Superior Lawn Care & Home Improvements

Superior Lawn Care & Home Improvements cleaned the gutters at our home in December 2017, right before the first snow. We had noticed some buildup while raking leaves earlier in the month. I found Superior Lawn Care & Home Improvements on Angie's List and reached out. I received a response almost immediately from Donnie and we setup a plan for him to visit the following day - talk about quick scheduling! When we arrived at our house the following evening the work had been completed and all looked great. Donnie reached out via text message to let us know there were a couple other projects he noticed he could help us with while we he was at the house. We are new homeowners and appreciate the recommendations. We decided to wait until the Spring to tackle the additional projects and will definitely be reaching out to Superior Lawn Care & Home Improvements in the future! Great experience!

Incredibly responsive - the work was completed in less than 24 hours from when I called to get some information. The work was nearly 30% less expensive than another quote I received, and I really appreciated the quick turn-around, the good quality work and the great price!

Donnie responded the same day with a phone call, we made an appointment and he came out the next day to do the repair. He called before he came, arrived promptly, ready to do the work (he had requested a photo, which we sent). He brought a helper, but the hole was higher than his ladder, so they returned the next day with the proper ladder and had it repaired in about 30 minutes.

Donnie was super to work with. Reasonable and reliable. Work was completed on time and budget. Because we couldn’t get to the house to see the completed work, Donnie even sent photos showing how great everything came out. Would absolutely recommend and will use again.

SECOND FLOOR DECK: [See photos – treated wood; paint partly filling gaps.] The carpentry of the top part of the railing was unsatisfactory. 1) The mitered angles (corners) are not fitted. In one case one board is ½ inch higher than the other, and there are gaps of up to almost 1/4 inch between the boards on the other three angles. In addition, the cuts are ragged, as if the saw was not sharp enough for the wood. 2) These top boards do not fit against the support boards beneath them. At one point there’s a gap as much as ¼ inch, and with the entire length of the board on the front of the railing, there’s a gap that daylight shows through. In addition, these boards do not align vertically with the supports, and even the holes for the screws are ragged. When I realized these problems, I asked Donnie to redo the work: replace the top board, making certain that the miters were accurate, that the angled cuts were smooth, and that the top boards align and fit against the support. In spite of the fact that the expense of this unsatisfactory work should have been borne by Donnie, I stressed that I would pay for the lumber -- whatever kind he preferred (see below**) and would contribute what I calculated to be about one-third of the cost of the labor. His first responses (text messages) seemed cooperative, indicating that he would do the work soon, although he tended to place the responsibility for the problem on me. For example, he wrote in a text message: “I was hired to make that deck sturdy. . . .If I knew you wanted furniture grade work it would have cost a lot more. I used treated wood that does shrink. . . . I could have used cedar [**] boards and not had that problem.” It goes without saying that deck railings should be sturdy (especially at 10 feet above the ground) but one would also assume that the parts would be reasonably well-fitted and cleanly cut, which does not mean “furniture grade.” In fact, the railings to my front porch and large ground-level deck are made of treated wood that was cut smoothly and fitted evenly, but far from furniture grade. If Donnie could not achieve that quality with treated wood, however, the professional response should have been to let me know the problem and explain the options, including my finding someone else to do the work. For over four weeks he failed to set a date for the repairs, although I reminded him a couple of times and even gave him dates when I would or would not be available. His responses were courteous but never specific about what he could do or when he would do it, although one Saturday morning he left me several telephone messages that he was on his way to my house and, then, that he was waiting in my driveway. But he had not let me know earlier that he would be stopping by, and so no one was at home to answer the phone or see him at the house. Finally I gave up and found someone else to do the job. FRONT PORCH AND DECK: Because Donnie and his helpers were planning to spray the stain onto the main deck and the front porch, including the railings, I asked them to be careful not to get stain on the small evergreen shrubs that I had planted near the steps a few months previously. Donnie’s response was an indignant, “I’m a professional.” Nevertheless, two of the shrubs are partially covered with stain. . . . Otherwise they did a good job with the staining. CEDAR SIDING. A couple of the boards that they replaced came loose within a few days. I asked him also to reset these boards when he repaired the deck railing. ASSESSMENT OF THE PROJECTS AND ESTIMATE OF COSTS: Donnie's initial assessment of the work was cursory, if not negligent and unprofessional, and, consequently, the estimate of the cost of labor and materials was inaccurate. For the second-floor deck, I asked him to replace the railing and replace or repair and stain the floor, whichever was appropriate. With a quick look at the deck, he gave me an estimate for the railing and for staining the floor, with no mention about replacing all or some of the floor boards. When his crew started work, they immediately explained that the floor boards needed replacing. When they began to refit the cedar siding that had sprung loose, they pointed out that the bottom of the siding boards, which touched the ground, had rotted (apparently Donnie had not inspected them); they should be replaced. This additional materials and work raised the cost considerably. Nevertheless, I wanted new boards for both the deck floor and the siding; and I have no complaints about the costs, which were reasonable. I cannot condone, however, the initial misleading estimate. I don't have a documented record (check/credit card receipts) of the costs because on two occasions Donnie asked for partial cash payments (weekend -- no check cashing). I agreed to his requests, but both partial payments before the work is finished and cash payments seem less that the best professional procedure.

Donnie was great, super quick to respond to my call. He came to our house the next day and cleaned and repaired the gutters and downspouts. The roofline is pretty high but it was no issue, he was able to give me an estimate and do the work on the spot. He’s got a practical, creative, reasonable approach to his work and I felt the price was very fair. I will definitely call him again for future projects!!

We were so pleased with the work Donnie completed that we are now making a list of other things to take care of...He was reasonably priced, professional and very talented (ask him to show you his drywall mud-art and pressure washing pics - they were great).

I called in the morning and Donnie and another man were able to come out the same day to replace the bottom seal of the front door and the kitchen door. Donnie and his crew were prompt, friendly, and professional. They did a very good job. I would hire them again.

Donnie and his crew arrived on time after confirming by text. All of the repairs were performed competently and professionally. In a couple of cases, some ingenuity was required because the fix was not straightforward. Prices were reasonable and matched his estimate. Would definitely hire again.

Excellent! I called Donnie on Sunday and the was there by Tuesday and had the job completed promptly. He did a great job and even tolerated my ultra picky requests. I would definitely hire him again.

Very well. No prblems; workers very pleasant and professional. Did some little extras for us to make the project more attractive. Would hire again.

Donnie and his team did a fantastic job on all projects. They were very reasonably priced, easy to work with and very professional. The results could not have been any better. We will be using them again.

it went great. they were prompt and installed the door

I highly recommend Donnie. He was trustworthy and frank with his price and suggestions. He always kept us in the loop and sent us pictures of his work. ( He worked on our rental house; we live overseas). He stained and fixed our deck and fence. Touched up and painted our walls. Patched up the drywall. Driveway had a void underneath the concrete which he filled with dirt and reseeded. He changed all our locks, did caulking, removed large oil stain in the garage, hauled the furniture left on the curbside by former tenants. He went to Lowe’s and purchased all supplies needed to do the work. Any issues were resolved quickly with a positive attitude. He was a pleasure to work with.

I called in the morning and Donnie was able to come out before noon and install the AC units as well as put in a window screen and change the glass insert in a storm door to a screened insert. He was prompt, organized and adjusted the storm door to swing freely.

They did great work and I would recommend them.

Excellent. Donnie and his crew treated my home as if it was their own - taking care not damage plants, over spray into pond or onto house, and making sure to thoroughly go over the job and make sure it was perfect. Worth the money if you respect quality work and want your house treated properly.

Donnie and his team are HIGHLY RECOMMENDED. Made multiple trips to Lowes & Menards, kept receipts, was very resourceful to keep project on time and budget. Very pleased with result; hard to find someone who takes equal pride in jobs great and small.

Donnie and his crew were amazing. The pricing couldn't be bet. I had one guy come out and look at the job and wanted to charge me almost $1000 to do the job. Donnie bet that price by half. I would highly recommend this company. I will use them again in the future.

Went really well. They were on time, professional, courteous, and above all, did excellent work. We were very happy with their performance. The job took no more than 2 hours to complete.

Donnie and his crew were very attentive and responsive to the needs of the home. They encountered many obstacles completing the work in my 60 + year old home but they were able to adjust and finish the job. Their work is top-notch and I am so pleased with the outcome. After they were finished they cleaned up and hauled away all the oversized garbage.

They were great! Came within 24 hours, extremely friendly and finished the job quickly. I'll definitely be using them again and recommending them to neighbors and friends.

They did a fantastic job. It was very neat and looked very good when they finished. I have used Superior Lawn Care & Home Improvements in the past. Always very happy with their work. I have many things that need done and plan to call them for future work.

I both cases, he and his crew delivered what was expected. They work fast. He installed 2 4 doors within 6 hours including picking up the materials from the store. I am very happy with the service he and his crew provided me in both instances. I will use him again and I highly recommend Donnie for home maintenance and repair work.

It went very well. Looking forward to eventually having a weed free lawn that is all green grass.