Stevenson Service Experts

Worst experience ever! If I could give negative stars,, I would. We were misquoted prices, service expectations were not clear to us or the company, so no one ever actually came and fixed anything after two visits,, one plumber just never showed up at all. Supposed to have a manager call back because they were “busy” when we called to discuss (this was after a customer service rep sent an email to the manager to please call us to discuss the issues and they didn’t call us); company cancelled our original appointment on us to pull our assigned plumber to a bigger job. We found another company to help so we cancelled the final appointment. They sent someone anyway but my partner left work to meet him because sewage was backed up into our house at this point. He had no record of our first consultation, the $195 service fee we paid (when we made the 1st appointment we were explained the $99 fee would be waived if we signed up for their customer rewards program; plumber then said that wasn’t accurate and explained it was $130 fee; turns out we were charged $195). This second guy didn’t even come inside yet and stated the problem was a tree. Then inspected the house and gave a list of issues and that he would be back tomorrow because he was only there for a consultation. We had another company out that night. They snaked the main line and we were back in working order in like 30 mins. Called to cancel that final appointment and there was no record of anyone coming back out to fix anything. The night of the missing plumber, we were given an emergency number to call. Guess what?! Number didn’t work and they don’t even have an emergency line! Stay away from these people!!!

Very good at what they do. Been with them since 1999..Sam Shortes did a good job..

very bad i was told i could get a free estimate when the service man came out I also told him just an estimate as i am on s s and i might have to wait till next month to have it done after about ten minutes he said he was done and i owed him 198 and i had to pay now i also called them two times and was told jeremy would return my call he never did

EXCELLENT!!! TOTALLY IMPRESSED WITH THE WHOLE JOB FROM THE ORIGINAL SERVICE CALL TO THE INSTALLATION (LARRY LUCAS SERVICE TECH). I WOULD RECOMEND STEVENSONS TO ANYONE NEEDING HVAC WORK. VERY IMPRESSED BY THE QUALITY OF WORK THAT WAS DONE DAVE AND TAMARA BEAL SPRING VALLEY,OHIO

Excellent. They are prompt. Whenever there was a problem they were here the same day.

RIP OFFS! So my grandfather's water heater went out and he didn't have the money for a brand new one. So he went with Stevonsons rent program where he rents his water heater and pays less than $25.00 a month for it. The deal was that if he rented it, they would come fix it for free if he had any issues with it and replace it with a new one every 10 years. However, his sister has cancer and is not doing well and he has to unexpectedly move to a different state to move in with her and take care of her. He called Stevenson to let him know and they told him he had to pay over $1750.00 to keep the water heater. No offense, but that price is ridiculous. I know contractors who can buy and install water heaters for less than $800.00 Not to mention, my grandfather has already made 8 payments toward is so that's $200.00. So technically, they are charging him $2000.00 for a 50 gallon water heater. ABSOLUTELY RIDICULOUS!

It took 2 men an hour and half each to work on unit. First man couldn’t find any problem and. Charged me $99 for the trip. Second man said needed a new part in this 5 yo unit and that cost almost $230 because the AC kept trying to start but had trouble starting and staying running. He put in the part and sometimes it starts and runs, sometimes it starts, runs 30 seconds and stops. Then starts the process all over again. Neither of these men took into account my original complaint of banging noises at the outside unit keeping me awake. Now I have recorded the new loud noises both outside and in since he put in that piece to “repair” the unit. I need some justice here!

Excellent! They were prompt, courteous and on time.

My air conditioner does not work properly anymore. I was planning to do a repair or a replacement. My neighbour recommended this company. I called them, and they sent one service person and one sales person to my house within two hours, which is good. The price estimate for repairing is 1000$ to 1500$ (Ice on the AC), and I was told it might cost more to repair since they need to re-evaluate the AC two weeks after the repairing. I felt the repair cost is too high, and then they gave me a price estimate for replacement, which is pretty high to me. Also, The sales person only spent a few minutes to give me the price estimate, which did not include the model and any other detailed information of the AC. So I felt that I cannot trust the sales person, and I decided to call other companies to compare the price. So far, I have not made the final decision yet. I paid 99$ for the service call, which I was told they will refund me if I hire them to do the replacement.

I really had a bad experience with this company. I hired them to put in a new pressure tank. I paid $1495. Most of which is labor because the tank itself it about $400. I was fine with that. It got done. Pressure was worse after the install. But I did not complain. I asked them to come out and help with a sulfur smell (we have a well), they said they had to quote a new filtration system. We went ahead and replaced our water heater, but we needed to switch the anode rod and it was too tight from factory for us to do. They also said they were going to clean out the "system" and move around some pipes the quote was $795. "cleaning out the system seemed like time consuming work based on the description on the quote and what was described. I talked to the tech who replaced the rod in 30 min and cleaned 1 screen that is 1/2 inch round (this is "the system" and he didn't even have to remove anything to get to it). No pipes were moved either because he didn't have to disconnect the tank to remove the rod. So, I'm not sure why 30 minutes of time and an anode rod costs $795. The technician said he would make sure I got some money off whatever was quoted. The technician also said some things that gave me a bad impression of the management based on his own experiences as an employee. When they came out with the quote for the $6600 new filtration system they suggested, I said I'd consider it but I had an issue with how much I paid for the recent work. They were aware I had an issue with the cost (quote hadn't been adjusted for actual labor/time and service at all. was quoted 4 hours, moving pipes and completely cleaning the system). No pipes moved, 30 minute job and no system was cleaned. They offered just $100 off the $6600 system they wanted me to purchase. I brought up all my points and they agreed to refund $250. 8 weeks later (at least 3 emails in between), I have to follow up again on the refund. Then I get a call needing my Credit Card number to do the refund and issuing a check they say is 6 to 8 weeks. So I gave them a card number but then i get an email at the same time as the call saying it will be 4 to 6 weeks for processing. The service technician that came out did a good job but I honestly feel ripped off and it should not have been that hard to get money back after it was agreed upon. The manager I dealt with wasn't very personable and kept pushing me off, if I had paid by credit card I'd have been able to do a charge back, but I paid by check. I am really unhappy overall with my experience.

Stan Foss was right on time. He explained what he was going to do to complete the replacement system. Stan got right to work and completed the job rather quickly even though the furnace room is quite small.

They did the installation for our heat pump a few years back and they service and maintain it.?My overall impression is that they are good. One of the things that perplexed me that was a bit of an issue is that the installation crew didn?t set the system up properly. It took two 6-month repairs to get the system dialed in correctly. I learned that the installation crew gets paid by the job, so they take every shrunk that they can to get done, as opposed to taking the time to set the system up properly. I think that was the only downer, that the system was not set up properly at installation. We have a service plan where they check the system spring and fall. The cost is on a service plan that we pay for and I don?t recall what that amount is off the top of my head. Once the system got dialed in the service has been very good. We?re going to retain them. It took less than an hour. Just one person came. The area was left clean.

We called this company on a Saturday morning and they sent someone out that day. We were not sure if the techs ladder could make it to our roof; it wasn't able to when he got there and we rescheduled for Sunday. Two technicians arrived Sunday and got up on the roof with the ladder and after a while they showed me some ice block formation in the coil of the furnace, they said it would take all day to thaw and that in their opinion I should replace the whole system. We called another company and they told us to check the coil again because it sounds like this company (Stevenson's) was just trying to make it hard for us to say no to their quote - sure enough 30 minutes after the techs left the ice was gone and the house was actually cooler. Our system is from 2003 and uses older R22 coolant and is being taken off the market in 2020, so replacing it isn't a bad idea - I agree we will need to replace it. When I asked the estimator representative to tell me honestly what I needed for the space he recommended a $8500-$9200 system and then wouldn't give me a breakdown of the price, here's how our text conversation went: Me: "Hey this is Jeremy what's the brand and model number of the proposed ac/furnace on this quote?" Reply: "Cbx 25 14 heat pump Lennox" Me: "Ok 👌 what's the cost of that ac/heat in plain dollar bills if i went out and bought it?" Reply: "U can't u have to be certified" Me: "I'm just trying to see what the value of the items / labor costs are so I can make a decision." Reply: "I'm do not have those numbers. I'm just a rep. They don't tell me what they get it for" Me: "Wel if you can't give me a breakdown of the prices then I'm going to go with extreme hvac" Reply: "Not clue" Me: "Lmao alright man thanks for your time, can you have the owner call me please?" Reply: "For? The GM will not give that info" Me: "Well I think that a breakdown for what I'm paying for isn't some abstract mystical request" They didn't reply back. This is such a stupid way to act when you're representing a company. I also found out that we didn't need the big 2.5 they were selling me, we only need the 1.5 - and I'll let you all know how that goes for me after it's installed for $4300 - which is great news for me - especially because it comes with a 12 year warranty!

It went great. The service tech, Nathan came out and ran some tests. He told me I didn't need a new air conditioner. He took the time and showed me why the first company I called out did a bad diagnosis that almost cost me over $5000. He did some fine tuning on the furnace that made a considerable difference in cooling. He walked throughout the house giving advice on how I can get better air circulation throughout the home. It was a very positive experience.

The overall rating depends on who comes out. I've had some good experiences and some not so good experiences. For this furnace, since they installed it, I guess I would use them again.

Extremely poor response and professional

They put a furnace in about 5 years ago and they won't do anything about the noise that it's making. I've talked to the Better Business Bureau and that State Attorney General and it's still not right. I don't know what to do about it. I wouldn't ever hire them again although I don't have much choice about it right now. They put it in and they have the service contract. Nobody else wants to touch it. They were very condesending when I contacted them. Found out that the guy installed the thermostat over a hole in the wall and there was cold air coming from that and that is why it was running all the time. The new guy found that and put some insulation behind it. I also found out my duct work is full of mold. They said they could put a $500 light in. I asked if there was mold in the duct work. They said they could clean it out. The guy called me a few days later and said for $1500 they could put something even better in and for $2400 they could put something even better in. I wondered why they didn't put it in at the get go.

We have been satisfied with their service technicians except in one instance. Management is another story. We were promised a refund by the General Manager, a man who had the authority and responsibility to issue a refund, but we never heard from him again. <><><> The FIRE WE HAD IN OUR ATTIC could only have been caused by their people when they installed an attic fan and stapled through one of the electric cords they installed for the fan. No one else has EVER been in our attic, not even us. This manager didn't want that comment left at Angie's List, even though it is absolutely true, and he knew it. We agreed to take it off and he said he'd refund our money, but that's all it was,...words. I rated management only below. The service people have been GENERALLY good, but I can't say that about their top local manager. I am very disappointed.

They came at the appointed time, removed the old equipment and installed the new equipment in a little more than half a day. The installers did a very professional job and we are very impressed by the equipment installed. We would use them again for any future project, although hopefully this will be the last HVAC units we have to have installed for some time.

The following is my opinion which is based on personal experience with Stevenson SALESMEN, INSTALLERS, SERVICEMEN, & MANAGEMENT. <><><> First, I want to commend the SERVICEMEN, as they are truly excellent. We have consistently been impressed with their skill, manners, and integrity. I have never felt uncomfortable in their presence when my husband couldn't be home during the service call. I would gladly recommend the Stevenson SERVICE staff. <><><> SALESMEN: They will tell you whatever it takes to make the sale and claim their commission. I would recommend getting everything they promise in writing, because you may need it in court, however, this is true with any contracted service. INSTALLERS: They installed the air filter incorrectly so that 1 of the 3 cold air returns was not being filtered before it went through the furnace. Because of this, dust was beginning to accumulate on the heat exchanger. <><><> MANAGEMENT: After contacting Stevenson THREE times over TWO weeks, the management member that was supposedly responsible for responding to the installation failure answered exactly ZERO times. We called again, and they sent a repairman who recommended a solution. The repair was concluded and we were required to pay $150, which was for half the price of the parts. After posting a review here, the general manager called and has promised to refund the $150. <><><> WARRANTY: The humidifier was warranted for 5 years according to the paperwork we received at the time of installation, however, Stevenson's policy is apparently that they only cover the first year. We were told only after the humidifier needed repair that we needed to contact Honeywell for the last 4 years of the warranty. When we asked for contact information for Honeywell, the answer from the lady on the phone was that she didn't know, that they don't have a phone number for them, and that's where it ended. No effort was made to actually obtain the phone number for us. Someone at Stevenson should have told me how the warrantee for the humidifier works so that I can get the service that is required. Two repairmen said they'd check on the warrantee and get back to me, but no one called back. The GM said he'd check on it and get back to me. <><><> Most of the recent problems could have been prevented were it not for the very poor communication and failure to respond to multiple queries.

I think they did very well and I wanted to commend the technician, Stan Foss for his great work! He was very responsive to my concerns and made sure I understood what he had to do and explained everything, was also very thorough in his work

Technician was very thorough and explained everything he did.

All was very good as were the employees

Looked at the drain and provided advice and a reference.

They replaced the previous unit, which was under a window overlooking a beautiful yard. The new unit was tall, and obstructed the view out the window. This was a dining room window. Who wants to look out their dining room window during a nice dinner and see a heat pump? A person came out before the actual installaction and wrote a quote and looked at where the old one was. The old one was under the window and nicely out of view. Surely he noticed a window there? Then out cam the installers with this tall heat pump that stood in full view of the window. I couldn't believe it. When I said something to the installers, they just kept moving the heat pump around until it wasn't "as noticeable" as it was before. That was their fix I will never use them again. .