Southtown Heating, Cooling, Plumbing & Electrical

I would use them again and they always do a great job. We have a twice yearly contract for winter / spring tune up.

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I didn't hear back from him. I called the office and attempted twice more to get the bid from him and was unsuccessful. It's unfortunate that after spending thousands of dollars with this company I couldn't even get a proposal from them for my home. This is a very poor way to show your appreciation to previous customers. I just purchased a new home in Oakwood and can guarantee that I won't be calling this company back for any bids. I'll continue to work with Mcafee heating and air conditioning as they have replaced my AC unit and Furnace all work that would have went to Southtown had they been able to actually follow through with their promise of quality customer service.

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Misdiagnosed not once but two times a problem with our commercial air conditioner and left our tenants without air for two of the hottest weeks of the year with no apologies or concerns.

It's been very good. They also put my geothermal system in. It works like a charm.

Dale came first thing in the morning. Dale asked questions to understand problem, then resolve to problems making sure I was satisfied.

They were always courteous and professional and on time. The gas line had to be run down the wall between the fireplace and the master bathroom through the access in the bathroom for the plumbing. The valve to the toilet wasn't working properly and the installer had to replace it and the tubing to the toilet. This was done and everything was fine and we loved the fireplace. We were out of town in January and my niece was checking on our home and in the latter part of January she discovered that there was a leak in the bathroom. Southtown was called immediately and and they came right out. The source of the leak was the tube from the toilet and the plumber replaced it and the replacement immediately began to leak. They came back the next day to report that they had received the faulty valves and tubing from their supplier and would take care of any costs we incurred in the course of the repair. They also installed a new valve and tubing from a different supplier that has worked beautifully ever since. Since the leak had gone on for several days before being discovered, we had to rip out carpeting from the adjacent room. We also had to rent a dehumidifier to dry everything out, and the Southtown arranged for a mold/mildew firm to come out to insure that we hadn't sustained any additional damages. Luckily, it was just the carpet. Unfortunately, that carpeting flowed into two other adjacent rooms and we were unable to match it perfectly. We did find carpet that was very close to the original and then had the original carpet taken up in one of the adjacent rooms that didn't have any natural light and then the new carpet was installed there and the carpet that was taken up was installed in the damaged area. Throughout this entire process Southtown was very cooperative and helpful in dealing with the supplier and the various insurance companies. Although it took some time, we were fully reimbursed for all our out of pocket expenses. The actual work that Southtown did originally on the fireplace is great and it works beautifully. The subsequent events were not the fault of Southtown, but they did everything they could to help us and thanks to them, we didn't have to pay out any additional money. I would highly recommend them and will definitely use them again.

Amazing experience. Great job!

Excellent service from plumbers to electricians to HVAC techs. No complaints!

The workers were friendly, courteous and knowledgable. They were careful to always wear and quot;bootiesand quot; over their shoes when they entered the main living space. They cleaned up the work area and did a good job. We were very pleased. As luck would have it, they were able to begin installation the day after we agreed to the contract - just before the weather got nasty hot. We were pleased with their work and would recommend them to anyone.

As noted, this was an air conditioning repair for a rental. Tther was a large heat wave in the midwest and the tenant's air conditioner went out. This was a company that responded to her call on a weekend since her air went out on Friday. The air conditioner is on the roof of the condo building. As a result, they sent out two repair guys - one to hold the ladder. They are required to ask if this was a rental, but neither one did. These types of jobs require approval. One held the ladder and the other climbed to the roof. The air conditioner required one part which they did not have in stock, so they presumably got that part from a supply house. They claimed to the tenant that they put in new freon but the invoice had no mention of that additional service. The air conditioner was fixed, but the issue in this case was not service, but rather cost. We received a bill that was extraordinarily high. Granted, the service was done on a Saturday and it required two men. But after a phone call we discovered that a typical repair of this nature (under normal circumstances) would run about $300. These folks charged us over $900 to do the work for a relatively simple repair. When I questioned it, they threatened to take it to collection rather than accommodate us a bit. This was a successful repair (thus far) but the cost was exhorbitant and I would not use them again.

They were fantastic. They did everything. We were so very pleased. The men were so honest and nothing was cut. We could not say enough good things. Joe, their foreman, came up and prices were laid out. Everything they were going to do was laid out. My husband kept thinking of new things for them to do. Every time they would suggest something my husband would say yes. They brought our 36 year old house up to the 20th century. It was really the 21st century. They really did marvelous things for us. They were wonderful. We would use them again without a doubt.

They have been around for a long, long time. They are very efficient. I've used them for 20 years. The price was well worth it. They didn't try to oversell me and they letme know my options. Their prices are more than competitive. It is a value price.

This is truly a great company they treated me like i was the most important thing they had to do.

Their employees were very nice and pleasant to do business with. Kevin the salesman, was very professional and honest. The Signature series system was designed around the topics i brought up to Kevin. It is nice to see that companies still listen and work with professionalism. I would recommend Southtown to do any work that you need done on your house.

I called the Yellow Springs location of Southtown Heating, Cooling, Plumbing and Electrical to have the florescent ceiling light in my kitchen repaired. They are listed in the telephone book at an address about four blocks from my house. The electrician was supposed to be here between 9 and 11 AM on Monday, October 31. I called Southtown at about fifteen minutes until eleven because the electrician hadn't arrived yet. They told me he had just walked out the door. He didn't get to my house until 11:36. At 12 noon he was finished with the job and my light was working. When he told me the bill was $194.00, I asked him for a breakdown of the charges. I was charged $126.00, 1 and 1/2 hours labor for 24 minutes of work! The electrician, Travis, told me it is Southtown's policy to charge from the time the technician left his last job, which in this case was 10:30. I called Southtown and asked if that is their policy, and they told me it is. I certainly will never call this company again for any of their services. 2/20/2012 I read the response from Southtown Heating. They said the technician arrived at my house at 11:00, which is what he put on the invoice, but he didn't arrive until 11:36. They also said they were sending me a refund. Guess what? I didn't get any refund and I haven't been contacted by them. They told me last November they would check with the technician and call me back, but they never did.

We had a problem like an outside leak and they couldn't work. They came the next day to install the furnace and they had to come another day to install the air conditioning unit. They were very pleasant to work with.

When initially quoted and scheduled I was told that I would not go a day without air conditioning. My appointment was scheduled in advance and the day before, a message was left on my answering machine telling me it was canceled and asking to re-schedule. The quoted price did not honor the service agreement discount I was told it would honor and when I questioned that I still felt the company was being dishonest. In order to schedule and verify the quote I had to make more than 5 phone calls with the company who I felt was very high maintenance when working on an installation. The technicians arrived a little late and had some of the wrong pieces needed. They told me I would go two days without A/C (I only ended up going one day without after a few phone calls). The technicians left their empty drink cans, dirty rags, old duct tape and dirt in my home and pieces of copper and insulation were left in my yard (I almost hit a piece of copper with the lawn mower!). I was left feeling that I was not valued as a customer and that they did not want or value my business. Overall, I had a very bad experience with this company and if you are considering a furnace and A/C installation I would look somewhere else.

My furnace was still working, but blowing cold air at times and the motor seemed to be working hard. They came the morning I called, right on time (even worked around my school drop-off time), and the technician explained what he did and showed me how dirty the burners were. He wore covers over his boots (it's a snowy day) and even told me about a coupon in the yellow pages when he wrote up the invoice. (He even knew the page number!)

Very well, called in advance to confirm the time and location, assessed and repaired the problem quickly, the service call charge seemed justified.

Excellent. The company is very professional. Steve the crew lead was knowledgeable and efficient. They tackled the difficult problem of a new vertical supply duct that other companies walked away from. They were not the cheapest, but they did what we asked. They were the only company that did not balk at doing a manual J calculation (which we paid for).

This company stands out in my mind as being a good one. My new furnace has been working beautifully. I found the employees to be friendly and knowledgeable. I also found this company to be quite timely.