Security Roofing Inc

No complaints

Excellent work and service

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The workers came, got started right away, and finished the roof in good time. Afterward, they cleaned everything up and hauled it away.

Recently found some water damage on our 2nd floor ceilings and suspected spring storm damage to the roof. I immediately called Greg. Randy came out within a day or two to inspect my entire roof for hail damage. Although there was no hail damage, he concluded that our original builder's ridge vents were inadequate and advised me to replace them with a higher quality vent and cover them with shingles. Their price was reasonable and they were able to do the job as soon as we wanted. After the job was done, Randy came out to inspect the work. We are again very satisfied with a great job by Security Roofing!

They were here when they said they would be here and they worked through all kinds of problems that we didn't know we had. They conferred with my husband and always had a solution that made good sense to him as a woodworker. They were really hard workers, really dedicated, and knew what they were doing.

Proposal The company was quick in responding to my request for a proposal and set up the initial meeting within a few days of the request. Randy was a bit late for the meeting but called to let me know he was delayed. This would be a pattern and the one issue I had with the process overall. Once on site we spent some time walking through the problem areas and what I wanted done. Randy was up front that the job would be significant (read costly) as there were several layers of roofing, the roof was large and complex with lots of dormers, and the house was more than 2 stories tall. I appreciated the honesty up front. The final proposal was delivered on time via email, and Randy scheduled additional time to walk me through the details. The estimate was in line with several others but Security had a longer warranty and used a product I preferred. Based on these I accepted the proposal. The job Materials were delivered three days after the proposal was signed. I was prepared to pay material costs up front but Security did not operate that way holding all payments until I was satisfied with the job. Materials were well organized and placed so that I would not have any issues in getting in to the house or garage. The job started the next day. A fairly large crew was on site to do the tear off of the most difficult sections, with a smaller crew the following days. As asked, they focused on a section where I had significant problems so that if there was bad weather those areas would already be done. They did a fair job of trying to make sure that no damage was done to the house and landscaping - but there were a few issues with some plant damage. The final roofing and flashing was well done. The team spent extra time in adding additional flashing and blending the new work in so that the overall effect was a very clean roofline and matched the Tudor style of the house. They spent time with me outlining the work as they progressed and asking my thoughts on some of the more problematic areas - adjusting until I was happy with the result. I did have some issues with 'end of day' cleanup, but Randy and the team were very responsive in making sure that once an issue was raised the problem didn't happen again. After the job The team did fantastic work after the job in getting the house back to normal. This included not just the final site cleanup but also getting all the outside planters, awning fixtures, and even deck furniture back in place. We also did a final walk-through before the team left. A few days later, I met with Randy to outline close the job and sign the check. He and the company owner asked for specific feedback on how they could improve and were very open to all the issues I raised. Overall this was a far better experience than I expected when I decided I had to replace the roof.

The quality of work was excellent, but we had several instances of difficulty connecting with the account representative that resulted in delays of completion of the job.

They did great. They got started really quickly. There was some delay on finishing up because they didn't get the correct gutters. They worked with me really great. They kept me updated on all of it. They promised me that I wouldn't have to pay a penny out of my pocket and I haven't so far. I've got to send them the last payments from the insurance company in the bank. We did agree that I wouldn't have to pay any from my pocket which was awesome.

The work was done professionally and there has been no need to recall them to repair any leaks. They even repaired the old leaf guard and gutter where it was not securely fastened in some places at no extra charge. The roof looks great and appears to be much sounder than before. Cleanup of the grounds was complete and no shrubbery was damaged during the work. A great job and friendly responsive representatives. I will be using them again to perform some other work they recommended, but finances would not allow.

Securty Roofing was very responsive from the beginning. Their communications with us were clear and comprehensive. They showed up on schedule, and were completely prepared for all aspects of the task. They cleaned up completely at the end of each day. There were no loud radios, and they showed excellent respect for our property by covering everything with tarps that might be damaged by the tear-off and installation. They cleared nails and metal from around the house with magnets. The job came in exactly on estimate, My wife and I couldn't be more pleased with the results, as well as the way this company does business. We will certainly recommend them to friends and acquaintences in the area. This company is young, and is focussed on doing everything right.

GREAT (CLICK ON THIS TO READ FULL REPORT)

We were very pleased with the work done, and the cleanup. They seemed very experienced, and efficient. We were happy to have it all done in one day. We would definitely use this company again.

Security Roofing conducted a site survey, prepared a proposal, outlined how the roof, damaged fascia and an incorrect downspout could be replaced in a minimum amount of time. They also used the same estimating software as the insurance company adjuster which made submitting the claim much easier. Their price was not the cheapest, but below the adjuster's estimate. The roof replacement took a Friday and part of the next day. The fascia and downspout replacement required different repairmen with different skills. That replacement was done about a week later. All of the work was done in a professional manner and looks great. This company understood how insurance companies and mortgage holders (banks) deal with repair reimbursements Their payment was due after we were paid by the insurance company and after the bank endorsed the check (the check required our signature plus the bank's). We would hire Security Roofing again.

A serviceman found a 7 foot section of our roof ridge vent missing from a recent storm when he went into our attic. I called several roofers over the course of the day without even a return phone call. When I called Security Roofing late in the day, Greg answered the phone and reassured me that he or Chris would get to me that evening or in the morning (before it rained). He texted me that evening to tell me that Chris would be there first thing in the morning. Chris showed up on time, climbed on my roof with ridge vent in hand and began to repair! He ran out of material, ran to Lowes and got more material. In addition, when he was up there, he didn't like the way the original roofers omitted a shingle...so he returned the next day to place a new shingle on the roof. They are about 35 miles away and charged so minimal I think they used it all in gas and material. Chris was delightful and professional... they are an AWESOME company... first rate and I would use them again without hesitation!!

Wonderful service! If in the future I have a problem with my roof, Security Roofing will be the first company I call.

Randy Sitz, the sales manager, responded promptly to my telephone call and set up a meeting at the duplex to survey the damage and prepare an estimate for us and for the resident of the other half of the duplex. He was courteous, very thorough, and took the time to explain everything to us. He even took my husband up onto the roof to show him the damage to the shingles, since it wasn't evident from the ground. He found mistakes that the insurance adjusters for both my mother and the other resident had made when they inspected the roof, and interfaced with both insurance companies on our behalf. We really appreciated his help in dealing with our insurance company! Unfortunately, the resident of the other side of the duplex apparently suddenly "changed his mind" about hiring this company. Since it is a duplex, one company really has to do all the roofing work, so regrettably Randy had to decline to do the work for us. He was upfront and honest with us about the situation with the owner of the other side of the duplex, and stayed very professional (and diplomatic!). If we could have, we absolutely would have hired his companty to do the work, and will recommend him highly to anyone who needs roofing services.

We had some delays with the insurance company and they helped us this week to get that resolved on our behalf. They were very friendly and extremely willing to help to get our problems resolved.

The material arrived a couple of days before the work was to begin. I still had in the back of my mind there was no way they were going to get this done in one day. I was wrong! By the time I came down my street at 10:30 that morning they had most of the roof off. Plastic covered my landscape as old roofing material cascaded down from the roof. I was stunned they had accomplished so much in such a short time. A few minutes later I was called up to the roof by the manager of the crew to look as some ot the plywood sheeting that had moisture damage over the years. especially by the eaves. We had discussed this earlier when I got a estimate that some of the plywood would have to be replaced. My home is older home and it was even plain to my untrained eye that the wood needed replacing I gave the go ahead knowing there would be a additional charge. It simply needed to be done. It was amazing to watch the crew work so h****** my home. Each worked their craft to intall my roof. Even before the last piece of replacement wood was nailed down, other crew members were installing the tarp paper to the roof or two were woring sealing color matched metal flashing to my chimneys. By 2:00 PM It seemed that all hands were on deck installing the roof shingles. I could hear the constant rat-tat-tat-tat of the pneumatic nailers hitting 4 nails to a shingle! As the sun leaned more to the west the nailing was continueing but not as the pace I heard earlier they had manage to almost have the roof intirely covered as the shingling slowed down each memeber of the crew took on a new task of cleaning up. Several walked around the properity picking up trash, old shingle pieces. A couple of the crew had long magnets on wheels and they charted a course covering my yard with the magnet roller pick up nails and metal pieces. The last two men came down from my roof at about 7:30 PM. They put finishing touches like painting the vent pipes the roof the same color as the shingles. They did what I thought they couldn't do. They had accomplished what I had doubted! I would highly recommend Security Roofing.

I thought that they were reasonable, they did what they said they would do, and they did a good job. They were honest, they were prompt, and they cleaned up really well.

They gave us an estimate on a Friday and they were out the following Monday and Tuesday once they got the rubber roofing. They did it quickly and they did a good job. There was something that was not done real late at night but they came back a couple days later. We?ve had rain since then and it didn?t leak. The business manager didn?t have the billing book with him so we haven?t paid for it yet. They have been very conscientious and efficient, the work they did looks great, and we are very happy with them. They gave us a two year warranty and they?ll come out for free to check it.

After a thunder/hailstorm I notice water leaking in my kitchen ceiling I called Greg at Security Roofing and he came over within two hours.