He was the only one who could come on Saturday. That was good. But overall experience is not good. The price was $350 for cleaning the living room and the stairs. That's ridiculous! Other providers estimated the cleaning the same square footage for $100-$125. Even he told me about the $175 over the phone, but once he came he estimated it a lot higher because he realized he is the only one working that day in the area. No wonders why others were booked a week ahead and he was available.
Description of Work: Cleaned the carpet
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
$350
Response from Randy Bockrath Carpet Cleaning
Are you sure you have the right company? I checked my records and your name is not listed nor did I do work for you on January 20, 2014. The accusation of bumping the price up because of working on Saturday is pretty strong. Why did you wait until Dec. 18th to file a complaint on work done in January? So many questions but not enough answers.
Craig R.
06/2014
5.0
carpet cleaners
+ -1 more
We just moved into our home and the previous owners had cart. They came and did the job and left. We liked the quality of work.
Description of Work: They cleaned all the carpets in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Lynn P.
04/2014
5.0
carpet cleaners
+ -1 more
I had an unfortunate experience one night when I got home from work, my dog had become really sick and soiled in every room of my house. I was able to clean up the mess but was left with stains in every room. The next morning I called to many companies and Randy Bockrath Carpet Cleaning answered my call and was able to schedule me on the same day. Randy was on time, professional and very thorough. My carpets look like new, he pretreated, treated, sanitized and guaranteed the cleaning and told me I could call if anything resurfaced as it was a huge job to perform. I will definitely be calling him in the future for all my carpet cleaning needs. He is not a large company, he made me feel as if I was very important and answered all my questions. I am new to the area, so it was very nice to find a local company to help on such short notice.
Description of Work: Cleaned all the rooms of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$312
Response from Randy Bockrath Carpet Cleaning
Glad I could help you [member name removed]. Thanks for your kind words!
Timothy and Natalie L.
12/2013
5.0
carpet cleaners
+ -1 more
.
Description of Work: Excellent work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
GARVIS L.
11/2013
5.0
carpet cleaners
+ -1 more
Randy was on-time; however he didn't weat protective booties over work boots. Service was done in a professional manner.
Description of Work: Restretching carpet at upstairs (master bedroom and foyer)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155.51
Lisa B.
07/2013
5.0
carpet cleaners
+ -1 more
Excellent. He not only thoroughly cleaned all of the areas (he spent twice as much time as other carpet cleaners that I've used before) but also instructed me on carpet care tips.
Thanks for your kind words Lisa! I always try to do my best.
Randy T.
04/2013
5.0
carpet cleaners
+ -1 more
He was great. He came out and he was really honest about what we could do with the carpet. The carpet was in very bad shape. They were really honest about the limitations and what we could expect.
Description of Work: Randy Bockrath Carpet Cleaning came out and gave me an estimate. I ended up doing the work myself.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alexander T.
04/2013
5.0
carpet cleaners
+ -1 more
.
Description of Work: Randy arrived at the time scheduled and set about the task of cleaning the carpet in three bedrooms. He is very knowledgeable in proper carpet care and maintenance. I scheduled him to return next week to clean the carpet in the dining room, living room and hallway. He will get all my carpet cleaning work in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Pam C.
08/2012
5.0
carpet cleaners
+ -1 more
He did an excellent job. He thoroughly cleaned all of the carpets and moved furniture around to get out of the waste spots. He did a nice job. He ended up spending three hours there and I didn't realize it would take that long. He gave us a bill that was a little high, and I called him and he let me know to send the amount we thought would be fair. We thought that that type of service was above and beyond what we expected.
Description of Work: He cleaned all of the carpets in my mother in-law's house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Ray C.
07/2012
5.0
carpet cleaners
+ -1 more
Great
Description of Work: We have used Randy multiple times to clean carpets in home. He has always been punctual, professional, and helpful. He has also performed at a high level doing a great job each time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dan B.
07/2012
4.0
carpet cleaners
+ -1 more
Overall, went well. The carpet in our new home was fairly new but the color was not what we wanted. Bockworth did a good job producing the color we wanted. We were a bit surprised that he required connection to our water supply and electricity to use his equipment, unlike Stanley Steamer. Unfiltered well water wouldn't be my first choice to use. The only problem we had was that the carpet got too wet and smelled afterwards. We called Bockworth, and too his credit, came back next day to make it right. All is well now and carpet dying was a much cheaper solution than replacing nearly new carpet.
Description of Work: Dyed and cleaned carpet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
CONNIE M.
07/2012
5.0
carpet cleaners
+ -1 more
Randy, was very prompt and was willing to move a few items (smaller) for me. My carpet looked really good when he finished and I would use him again.
Description of Work: Carpet cleaned and scotch guard applied in all carpeted areas.
Rating Category
Rating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$461
Katherine K.
05/2012
5.0
carpet installation, carpet cleaners
+ 0 more
He did an excellent job. He was very responsive. He is informal, but very professional about his business.
Description of Work: He came and fixed my new carpet after it had gotten stretched out. He also cleaned the carpet.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Water & Smoke Damage,
Upholstery Cleaning,
Flooring Sales and Installation,
Ceramic Tile
FAQ
Randy Bockrath Carpet Cleaning is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 5:00 PM
Randy Bockrath Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Randy Bockrath Carpet Cleaning offers free project estimates.
No, Randy Bockrath Carpet Cleaning does not offer eco-friendly accreditations.
No, Randy Bockrath Carpet Cleaning does not offer a senior discount.
No, Randy Bockrath Carpet Cleaning does not offer emergency services.
Yes, Randy Bockrath Carpet Cleaning offers warranties.
Randy Bockrath Carpet Cleaning offers the following services: Carpet, furniture & leather cleaning, carpet dyeing, restretching and repair, tile & grout cleaning, shower and counter-top cleaning, grout repair & water damage.