QUALITY HEATING & COOLING

When I first called the lady was very nice and professional. When the technician arrived the next day, his disposition was not friendly. His face said one thing, his mouth seemed to be scripted. He told me what I needed and indicated that he needed to go get the part because he didn't have it on the truck. Mind you, my furnace is under full lifetime warranty and all parts covered. When he returned, I asked him how much the labor would be. He advised $125 for labor, parts covered, plus the $49.95 initial fee for coming out and diagnosing. He completed the job, furnace repaired. When he gave me the invoice, the initial fee was there, but the labor said $100 and then an additional charge of $25 for transportation. What??? I asked why this transportation fee is not covered in the initial $49.95 fee. He advised that was just for diagnosing and the additional $25 was because he had to go get the part. Because I began asking questions, he begin tossing his folder as if he were agitated. He started yanking/snatching items (for lack of a better word) out of his metal folder so I could pay. He shoved the credit card reader on his phone, then dropped the phone on the counter (intentionally). I handed him my credit card, he tossed it down next to his phone on the counter, he then ran my card through the reader. Once he saw the payment was completed, I reached out to take my card back and he literally tossed onto the counter on the other side of my hand. RUDE, UNPROFESSIONAL, AND NOW I'M AGGITATED. Once he left, I called the office back and the same lady who assisted with scheduling my appt answered the phone. When I told her I was inquiring about whether they conducted surveys, she immediately became the answering service. I was never informed I had to pay the additional fee for transportation, and I shouldn't have to because it is the technicians responsibility to stock his truck. The service was horrible, the response by the office became unprofessional and dishonest. I would rather spend my money with another company than utilize a lifetime warranty with poor service and questionable integrity.

I'm very pleased with them. Work went very well. Very nice people

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