Paul's Outdoor Power Equipment

On July 2, 2014, an employee from Paul's Outdoor Power Equipment picked up four pieces of lawn equipment from our farm to be repaired: 2 self propelled lawn mowers, a 3- wheeled weed trimmer, and a riding lawn mower. One of the self-propelled mowers was a Troy-Built mower. When the driver picked up the equipment, he did not tag the equipment or give me a claim check. He stated that the equipment would be tagged when he got back to the shop. Although I thought this was rather unusual, I trusted that this would be taken care of because I had used this company before and never had any problems with equipment mix-ups. (However, I had never sent four pieces of equipment to be repaired at one time.) When the equipment was returned to us in August, the Troy-Built self-propelled mower was missing. Instead, a Troy-Built push mower was given to us. When I called the Paul, the owner, he claimed that the mower we received was the correct mower because the tag number matched the tag number listed in the company's computer. I explained to him that we have neither purchased nor used or a push mower in more than 25 years and apparently his staff tagged the wrong mower. ( NOTE: There were numerous Troy-Built mowers sitting on the lot to be repaired at Paul's shop last summer, and apparently, the wrong mower was tagged, and our mower was given to someone else.) I explained that this was unacceptable. Paul was convinced that the mower he sent back was the correct one. After several discussions about this matter, Paul stated that he would find a replacement in the spring of 2015. And as compensation for this horrendous mix up, he sent me a check for an insulting $32, which I have not cashed. Approximately two weeks ago (May 1, 2015) Paul?s driver brought over a self-propelled mower to compensate for the mower he lost. Even though it was a newer model, it was in much worse condition than the one we sent to him. I refused to accept it, and told the driver to take it back to the shop. I have yet to get a response from Paul. So, as it now stands, we still do not have our self propelled mower that Paul?s Outdoor Power Equipment picked up last year; nor do we have an adequate replacement!

Paul (the owner) is a superb small engine mechanic. His entire staff is young, but professional, and Paul takes personal interest in ensuring each job is satisfactorily completed. He is a former Air Force Crew Chief, and that experience and professionalism shows in how he runs his shop. His work is completed promptly, when promised, and his pricing is fair and reasonable.