Northstar Exteriors

The guy was very nice and thorough. I just felt more comfortable going with a different company.

After doing my research on Angie's List and receiving what I feel was a very fair estimate, I signed a contract with Northstar on August 22, 2011, in which I received in writing, that the work would be done in four to six weeks. At the end of September I called to see about when they would be coming and was told that they had received my shingles and my siding and they would be arriving soon and wanted to deliver my shingles to my house. I told them I would want them to bring the shingles when I had an exact day for the work. I did not here from Northstar so I called them again on October 14, 2011, and they said I was scheduled for the following week. I didn't here from them, so I called again on November 18, 2011 and was told I was scheduled to have the work done the week after Thanksgiving. On November 29, I was told they would be delivering the shingles the next day and the roof was finally completed on December 2. When the roofers were done, they left trash all over my yard from where they threw all the old shingles in the grass instead of a large trash bin, and left two packages of shingles on my driveway. I called Northstar about this and they sent someone to pick up the shingles. I told them about the roofers throwing the old shingles everywhere and that there was still roofing nails all over the yard and was told that they would take $25 off my bill and would send someone out to run a magnet over my yard. To this day no one has come back out to run a magnet over my yard. They siding contractors did their work on January 4, 2012. When they arrived they told me that they could only find a gable vent in the color white instead of naural linen. Apparently they never ordered the vent when they ordered my siding and it took two days to get one the correct color. The next day the gutters were completed and the following day the siding was completed. The work looks good and I have no problems with the work the sub-contractors did. As for Northstar I got nothing but a run around. Whenever I would call the office, no one had any clue as to what was going on with my contract. When I finally did get my bill in the mail, of course it was for the full amount and not less the $25 like promised. So I had to make another phone call. I probably had to call Northstar more than 20 times until everything was finally done. Aside from the roofers throwing shingles all over my yard, I have no complaints with the sub-contractors doing the work. I understand that this was a very rainy year, but Northstar was far from a professional company and I can't believe they had such a good rating with Angie's List when I hired them. Had they delivered the shingles when they wanted, I would have had them in my driveway for more than three months!!

wok was done quickly. enough workers to complete the job in less than one day

The chimney flashing had been incorrectly installed by a siding installer a couple of years earlier. When the Northstar estimator investigated the situation, he found the source of the problem in a matter of minutes and quickly described the fix that would be needed. Their estimate was in the middle from a dollar perspective but was clearly the best value when I considered their recommendation for fixing the problem (not just replacing the rotten section of roof). The decision to have Northstar do the work was easy. Their folks were friendly, professional, knowledgeable, and prompt. I watched part of the roof repair and was impressed with their approach, the quality of their products, and the care with which they worked.. When they finished, they cleaned up everything and were on their way.

The work was completed quickly, but we had several problems with the work that was done. First, there were two places where the rotted wood was not replaced. That caused the some of the shingles to sag down on the edge of the roof. Second, an entire section of the roof was not replaced (the section that was leaking and had spurred us to get a whole roof replacement). We were never told that there would be a section left out of the estimate and work. When we mentioned this to Northstar, they offered to give us an additional estimate for that section. Since we had already paid for a whole roof replacement, we did not want to pay any additional money for the job to be completed. We went back and forth with the owner of Northstar for several months, trying to come to a resolution. During this time, he was very untimely about returning our calls. At one point, after he told us he would "be in touch," it was over a month before we heard from him (and then only after we called him). We filed a complaint with the BBB. Northstar agreed to come out and fix the sagging shingles and rotted wood. Our complaint about the section of the roof that was not replaced went unresolved. We then filed complaints with Angie's List and the Ohio Attorney General. The owner of Northstar called us at that point, and we were able to work out a resolution. Between other jobs, the weather, and the weekend, it took about a week to get Northstar out to do the work (understandable). They seem to have done an excellent job on this section. I'm afraid that this is only because of all the complaints that we filed. I wish that their quality of work was like this for ALL of their jobs (including the rest of our roof that was originally replaced).

We had to wait a while because of the early spring weather. Another problem is that they are still behind on fixing up after the hurricane last fall. Although I originally miscommunicated the amount of decking that I thought would have to be replaced, they promptly helped me reassess the situation and completed the entire job without a hassle.

I loved them and I would highly recommend them. I thought they did a great job. Dave, the owner, is incredible to work with and talk to. He is very kind.

It went great. He saw the problem immediately even though the other two companies I had out couldn't find it. He was a very nice gentleman and he did a good job.

Overall, I was pleased. However, the crew did not show up when originally promised and did not call to reschedule. I called and found out they were finishing the previous job and would be performing my work on the next day. The stripping and reshingling went well. I did find many staples and nails on my driveway for days after they cleaned up but they did clean up all other debris satisfactorily. When the crew took down the old gutters, one of the pieces damaged a window screen which none of us noticed at the time. Later when I discovered the damage, they came out and removed the screen and repaired it a few days later. The downspouts were not secure at the bottom and I asked to have them secured which was accomplished. However, one of the secure points broke loose and they had to come back to repair it. Two weeks after the repair, the original and another secure points broke loose and I had them come back to reattach. So far, so good.

Excellent. I spoke with a lot of roofers before hiring someone. We live in a high wind area, and have had several problems with shingles blowing off due to the incompetence of the previous owner, who installed the previous roof himself (he nailed the shingles high, and drove half the nails through the shingles. The salesperson (Jerry) responded quickly and was very helpful during the sales call, recommended a high-wind arch-shingle and left several samples. Material was delivered by a supply contractor, and was delivered on schedule. The crew arrived on time, was professional and courteous, worked hard, and did an excellent job. Our house had been painted a few weeks before, and they didn't scratch anything with ladders, materials, etc. The owner and the salesperson both visited during the job to check on things. The roof was stripped down to plywood, and the portion of the roof that was temporarily not waterproof was covered with a tarp when it was not being worked on.