Mark Webber's Landscaping Co

"First and foremost the facts provided are incorrect and inaccurate. The client engaged services with our company in 2010. We completed tree pruning project as well as small landscape project involving a juniper hedge providing a screen for a patio that was partial shaded and was in disrepair. Our company removed the poor conditioned plants and replaced them the Viburnums that were well suited for such site conditions. Work was completed and the client paid for the work completed and wrote a note on the return invoice " It was a pleasure to work with a company with high integrity" In 2011 our company preformed 4 lawn care applications. I visited the property in 2011 and noted that the site was dry and needed to be watered and paperwork was providing the need for the client to water. In December of 2011 we received a letter from the client regarding some concerns about the planting done in 2010. We called the client immediately and also wrote a letter asking for them to contact us so we could help resolve any concerns, no return calls were made nor was any written correspondence was made. In early 2012, another call was placed in follow up to the initial concern and additionally we sent a the client our winter letter follow up about suggestions for 2012, asking for the client to call. No return calls or return letters were ever made until this posting in 6/2014, it seems to be unreasonable and quite frankly ridiculous that work done in 2010, can be complained about, when the client never followed up or responded in a timely matter. Additionally the warranty period for the work and the plants was clearly expressed to be 1 year(2010) and its now 2014."

"The tree that was installed by industry standards and was done as weather allows and is indicated by contract signed by the client. At the time of installation of the tree the team provided the client detail verbal and written instructions on the watering and care of the tree. Mark Webber's Landscaping received only 1 phone call on a Friday or Saturday from the client and a return call was placed on a Monday morning that we would visit the site to check on the tree. The client then placed a complaint less than 7 days even though Mark Webber's Landscaping had return the call and had a site visit already planned to be made. The site visit was made and the client was called to confirm that Mark Webber's Landscaping would replace the tree. Paperwork for the replacement was completed and mailed to the client for approval by a signature and Mark Webber's Landscaping will replace the tree once we received the signed paperwork from the client."

"Thank you for your kind words we work hard at pleasing our important clients like you!"

"Thank you for your positive post, we at Mark Webber's Landscaping strive to deliver tour clients plants what science and research tells us what we should!"