Level Up Baths

Steer clear of this company. Sadly, there is no rating below 1 star. Company work is shoddy and job was left incomplete. Contact with salesperson and office manager was a waste of time. Complaint with texts, pictures and email messages were filed with BBB in Dayton but were considered unsubstantiated. Owner claims he was never notified. The 100% customer satisfaction guarantee means nothing. Nick the owner states that he was never notified and has NEVER bothered to contact me personally. The surrounds were of poor acrylic quality (folded over and would not stand alone when leaned against a wall) and installed sloppily. The 2 plastic corner trim pieces did not match the color of the surrounds or the tub, and consequently were not installed. ALL exposed caulking applications were amateurish and sloppy. Caulk was applied thickly, in waves, and uneven wherever applied. The crew was unable to mount either the soap dish or shower shelves that were purchased, leaving them on the floor of the tub. The installers failed to finish the wall below the alcove mounted tub edge on both sides. The crew failed to install a spacer behind a fully accessible plumbing area, forcing the faucet handle to protrude about 2.5 inches from the escutcheon or cover face plate. The shower head, handle, faucet and drain are not aligned. Another construction team was hired to trim out the bath/shower/surround/drywall and remount the faucet handle to fit flush against the cover plate. There is a total lack of oversight, leadership, quality control, workmanship, follow-up or responsiveness of Level Up Bath or it's employees. Their word is not their bond and the 100% guarantee is not worth the paper it's printed on! NOT RECOMMENDED.