Kenjer Restoration

Quality of work 3 out 5 it was not bad Business professionalism 0 out of 5 Record keeping 0 out of 5 I thought the work was good until on September 21, 2010 when I got a certified letter stating that there is a lien on my house from Kenjer. I was never sent a bill. We never knew what the final total was on the water clean up. A few weeks earlier my wife called me at night while I was still at work. She said that a guy was banging on our front door for about five min. We had talked about someone restoring the basement and also talked about someone doing work on our chimney. She asked if I had scheduled someone to come give us an estimate.I told her no and I would let her know if I did. She said the guy was driving a pick up truck and parked in our driveway. Most people park on our street so I thought it was little odd he parked in our drive way. I told her not to answer the door. When I got home I found Kenjer's business card in our door. Kenjer's business card is simple and only has a phone number on it. I explained to her that a few days ago our insurance campany State Farm sent us the Kenjer payment for the basement. At this point I have no address from Kenjer, no bill, and the address on this website is different than the one I finally did receive. I was not sure it was that or that he wanted to remind us that he could restore the drywall in our basement. Either way I do not like guys just showing up with out calling. Specificlly when my wife is home alone. When I got the certified letter I was p*****. I did not like having someone put a lien on my house without me knowing it. I started to write a check and then I decided to check to see the amount the insurance company sent. To my surprice the lien was $797.11 more. I sent the check, letter stating that I wanted the lien removed, and I wanted to know why the difference in the amount. When my wife got home she was mad that the guy did not call her he just placed the lien and so she called him. He explained to her that he tried calling and left a few voice mails. Neither of us had ever recived a call. He said that he would get it corrected. He never would explain to her why he never sent a letter. The next night I received a call from my wife letting me know that this guy showed up again at our house. He never called to let her know he was coming. He just showed up around 8pm. He had to know she was the only one home because just her car was there. I do not like guys just showing up at my house when I am not home. He had his phone bill showing when he called and left a message 7 times. In fact on September 8th he called 5 times 11:46am, 3:43pm, 5:14pm, 6:01pm, and 6:09pm (that seems a little angry). The other two times he called was on September 2nd at 1:09pm and 5:51pm. It is unfortunate he was calling the wrong phone number. At the time that he cleaned our basement he called both myself and my wife. On the original work agreement he had my wife's correct phone number. This is why I give him a zero on his record keeping. I also know that the phone number he repeatedly called had no out going message. While Harmony was doing work on our house I know he called my wife and my cell and had left messages. Both my wife and myself have out going messages on our voice mails. This should have sent off a signal that he was calling the wrong person. I give him Business professionalism 0 out of 5 because at no point in all of this was I ever sent a letter or a bill. I have never worked with a company that did not send a letter, statement, or a bill. It was not until after Harmony was told by State Farm that I was sent the payment that he even tried to contact me. Harmony has worked with State Farm in the past and knows that they send the home owner the check instead of the contractor. Harmony explained to my wife and said after 60 days they put a lien on someone's house. Never in the 60 days did it occur to Harmony to send me a bill. Instead he would rather put a lien on my house. A letter that would have taken two min to write and 44 cent send would have solved this problem and kept me happy. Instead of sending me a letter Harmony felt it was better to drive 20 min to my house. When he showed up he left a business card in the door. The business card has a phone number and no address. I never had an address on anything so I did not know where to send the check. I felt that by Harmony driving over was a form of thinking intimidation to get paid. On the night he drove to my house he had no bill. It also feels like he was trying to be a thug and think we were going to write him a check without a bill. He could have left a note in the door if he did not have a bill. At least he could have let us know. The guy seems like a little pushy and that he can intimidate. If the guy knows I was p***** why would you drive out to my house with your phone bill with out calling. If you know that I am not there why would you even come by my house. I am not sure why he even did drive out. This was a large mistake on his fault and I have yet to receive an I am sorry from him. This guy does not want to say that he was wrong. In business the customer is right and he needs to learn this if he wants to stay in business Not happy and would not recommend