Gilkey Window Company, Inc.

Gilkey truly lives up to their reputation of quality and the install was so smooth. I really thought the demo of the old door would cause a lot of damage. To summarize, the install was so smooth that their is NO evidence to either exterior or interior of our home. Continued Success to TEAM GILKEY. John L. Seigal USAF Retired

Windows look fantastic, professionally installed 4 windows plus bay window in less than one day.

They are professional, thorough, efficient, and very accommodating.

Replace entire house with new windows.

No show . . . no follow-up. Am contemplating a different provider.

Windows and doors are ordered and will be installed in 4-6 weeks.

Their price was competitive. We have been happy. I had a good experience with them. We would probably go with them again.

Removed and replaced old door, threshold and casing.

The replacement of the windows went very well. However, the next day we noticed several scratches in one window and an internal flaw in another. Gilkey Windows responded right away by sending someone out to see the problem. They are going to replace these windows.

It went as expected, there were no problems.

The install team arrived on time as was so well-organized, they reminded me of a crack military commando operation! Each installer was assigned to specific windows and rooms, and knew exactly where they were going, despite none of them every having been in the house before. They all seemed very proficient and well-trained. The install went fast and without a hitch. It's rained a few times since the install, and so far, no leaks, nor do I expect any, based on the apparent quality of their workmanship and the windows themselves. The only minor glitch was an over-anxious team member who tried to collect the balance payment prematurely, well before the installation -- much less the homeowner inspection and the clean-up -- was complete. A more senior and reasonable team member stepped in to allow for completion, cleanup, and inspection prior to accepting the final payment.

We took several original window replacement estimates. It came down to two based on best quality, Champion and Gilkey. We chose Gilkey because: 1. They don't subcontract the work. Actual Gilkey employees come out and replace the windows. They work with these windows every day, and know them well. Champion subcontracts. 2. Gilkey has a lifetime TRANSFERABLE warranty. When we sell our house, this will be an additional feature. Champion couldn't match the warranty. 3. We actually liked the hive like window construction of Gilkey better than the Champion window. 4. Best of all, once Gilkey realized their original quote was more than Champion's, they not only matched Champion's price, but BEAT IT by $500!! Considering all the extra benefits besides the windows, we couldn't pass it up! Two Gilkey employees showed up at 8am with the new windows and started work. They ripped out the old windows without damaging the inside or outside, and took them away when finished. I don't even have to re-paint the area around the inside of the windows!! These windows look like they've always been here!!It took them all of 4.5 hours to do 13 windows, two very large ones included. They didn't break a single item of landscaping, or leave a scrap of debris in the yard. When they left, you couldn't tell they were ever here. od job!

I called and asked the company questions in regards to the company business. The woman then transferred me over to the sale department and I was connected to Chuck Haas who I had previously read negative reviews in regards to this man. I told him about the complaints about him and he said I could come down and talk to him if I would like. I explained that I could not do this because I am disabled. He said that I needed to come down and talk to him in person. He kept interrupting me and was extremely rude. I asked him how he was still working there since other people had experience these same negative experiences with you. I would not recommend this company and Chuck Haas. He has caused many issues in the past for other customers and I do not understand how a company would still keep him employed.

I CALLED TO SET UP AN ESTIMATE. I USED THE "CHAT" ON THE WEBSITE. THE PERSON I SPOKE TO ( STEVEN) STATED HE WOULD PASS ON MY INFO AND SOMEONE WOULD CONTACT ME "ASAP". SEVERAL HOURS LATER AT 7PM THAT NIGHT, KEVIN CALLED AND LEFT A MESSAGE. HE STATED SINCE I KNEW WHAT I WANTED AND HAD THE MEASUREMENTS HE COULD GIVE ME A BALLPARK PRICE OVER THE PHONE. SO FAR SO GOOD. I RETURNED HIS CALL THE NEXT DAY AND LEFT HIM A VOICE MAIL. THAT WAS 4 DAYS AGO AND NO RESPONSE.

They did good work and the windows are excellent. I haven't had any problems with the windows. They are not cheap.

They were a good company. The quote was fair. They originally put our windows in, that was why I called them. They provided the windows so I have been happy with the company. However, I used another company who did everything, from roof damage to everything else. They had fair prices and their quality was good. In terms of overall experience, they were a good company; I had been pleased with them in the past when they did the work on the windows and they were prompt on this too, no fault of theirs. I would use their services for another quote again in the future.

They have come out and measured, and I have ordered the windows, but they have not been installed yet. It is a very good quality product. I have had them install windows in the basement in the past. I would use them again in the future if necessary.

Had contacted Gilkey along with 6 other window companies through their website. They responded within 2 business days. Brochures were sent through the mail. A meeting was set up for later in the week. The salesman showed up at the proper time. The presentation was good and the product looked good. The price was right in line with the other companies. They could not guarantee installation by Jan 1, 2011 for the tax credit. We're not concerned with that, but if we have to get windows, might as well take advantage. The salesman did say if we paid in full before Jan. 1,2010 we would be given a receipt to show paid that we could use on our income tax forms. We did not like that, pay 100% before seeing the installation. What help make our decision not to go with Gilkey was we had asked for references. It was several days and us calling them before we got any references. By then, we had already removed them from the list of choices.

I had an in house quote done where they measured and then quoted it out several different ways. I choose the options that worked for me on the spot and got my quote. Later the sales person came back after I had decided to go with them and made the initial purchase. They gave me a timeline for the production of the windows and then promptly followed up when they were done and set up a date to install. On that day they arrived on time and installed all 7 windows in the morning. After the install the installers walked me through what they did and had me make the final payment with all the paperwork.

They were very professional and everything went fine. They were very honest.

They were good. They responded with a quote and their customer service was good but we never used them. I was asking questions about windows and they put the owner on the line to answer them. We would have probably gone with them if we had decided to do the windows.

Except for ordering the wrong color on the doors, they handled it very well. They reordered the doors in the color we wanted and finished the job. Since it was winter, they began and finished in the same day at each location.

We were satisfied that Gilkey finished the job on time and we liked what they had done, but we were kind of upset that a job they told us would take only 5 weeks to complete, wound up taking close to 14 weeks. Their quality was good but next time I will have to get it in writing before I allow any work to be done.

EVERYTHING IS AIR TIGHT NOW. THEY DID A WONDERFUL JOB. THEIR WORKERS KNEW WHAT THEY WERE DOING. I WOULD RECOMMEND THEM TO OTHERS. I AM VERY PLEASED WITH THEIR WORK.

THEY WERE CAREFUL OF SHRUBS AROUND THE BASE OF THE HOUSE. THEY WERE VERY PROFESSIONAL AND HAD GOOD WORK ETHICS. THEY WERE POLITE AND COURTEOUS WHEN ON THE PROPERTY. THEY CLEANED UP ALL OF THE DEBRIS.