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Geek Squad Best Buy

Computer Repair, TV Repair, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Computer, appliance & TV repair.

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
19%
3
6%
2
13%
1
13%


Rating CategoryRating out of 5
quality
4.1
value
3.6
professionalism
4.0
responsiveness
4.1
punctuality
4.4
Showing 1-16 of 16 reviews

Edith D.
09/2017
2.0
tv repair
  + -1 more
Before he even opened the tv the repairman stated it was likely unrepairable. He was right. They should have told me that on the phone based on the info I provided and saved me $100. Unscrupulous business practice.
Description of Work: Television repair.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$100

Richard M.
06/2017
2.0
computer repair
  + -1 more
Despite the second machine being under warranty and being nearly new, they charge $80 for data recovery. For the other machine, they gave me false information about the software requirements; I purchased software, immediately discovered I did not need it, but then was told I could not return it because they don't allow software returns. In-store techs are fine, but corporate policies are sleazy. In-store manager said I'd have to discuss with corporate, but corporate said only in-store manager could assist. Avoid.
Description of Work: Two computers purchased there died, one after 2 years, one after 5 months. I needed to recover some data from each machine, buy new machines, and new software.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


SHARON S.
07/2016
4.0
cell phone service, phone sales
  + 0 more
I pay $120 a month for my new upgraded phone. Best buy had tried to change my new contract, so I contacted Verizon. They straightened everything out! I had problems after that. The next day I went in, they gave me everything that I wanted for. They even gave me some credits as well for my negative experience.
Description of Work: I went to Best Buy to upgrade my phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Margaret B.
06/2016
5.0
appliance sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,800

Carol G.
02/2016
5.0
home theater design, tv repair, tv sales
  + 1 more
The person that brought the TV was Anthony Parker. Kudos to him. He installed it so that it worked just the way we wanted. It can be used with or without the additional speakers we have. And he took his time to explain everything to us. We are not technologically "savy" but he explained everything to us so that we understand. He and his helper were very professional about the whole experience.
Description of Work: Delivered and installed a new TV. Also installed it with additional speakers we already had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Charles F.
11/2015
5.0
home theater design, tv repair, tv sales
  + 1 more
Very well.
Description of Work: install, assemble and mount UHD 4k TV and 4k BluRay DVD

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ron S.
09/2015
5.0
computer repair
  + -1 more
They arrived exactly on time, in 2 really nice Geek Squad vehicles. A VW "bug" and a van. They came in and immediately put floor-protectors on their feet. They looked at what I had and moved the old big-screen T.V. Every time they had to go out for something, they removed the protectors on their feet and when they came back in, they put them back on. They brought in the new T.V. and almost couldn't get in the living room. It was HUGE!!!!! They knew exactly what to do and had all the tools needed. While one put up the wall-mount, the other programed the T.V.'s computer. Then they both lifted it onto the wall-mount. This was the most professional job of this kind I have ever seen. They were both extremely nice and knowledgeable. They hauled out the box and debris from the new T.V. Then they showed me how to use the new remote controller. Then they took the old T.V. out to the van and left. This was "Pure Professionalism" at its finest. It was a pure pleasure to watch it as it happened. "WAY TO GO, GEEK SQUAD"!!!!!!!!
Description of Work: Delivered, installed and set-up a new big-screen T.V. Then they hauled away the old big-screen T.V.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

adanna R.
08/2015
5.0
computer repair, home theater design, tv repair, tv sales
  + 2 more
It went very well. I was very pleased.
Description of Work: Mounted two TV and hooked up receiver.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

James J.
07/2015
5.0
home theater design
  + -1 more
Serviceman was courteous, explained all functions and expedient. Very knowledgeable of the television and surround sound system.
Description of Work: Connected the Home Theater system and programmed the remotes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

William H.
04/2009
1.0
computer repair
  + -1 more
I will never go there again, and will not recommend them to anyone. They were supposed to fix my problem by cleaning the computer, but they didn’t do it. I finally had to call another company to have the issue resolved. They had charged me for anti-virus software, which I later realized I could’ve gotten for free from other companies.
Description of Work: I had gone to Best Buy Geek Squad to have my computer and modem card repaired. They had installed anti-virus software.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$310

Reba B.
03/2009
5.0
computer repair
  + -1 more
If my computer broke down again and I had the money to fix it I would go to them. He told me that he needed to fix one more thing after I thought it was done and that he would bring it the next day and he did. He didn't even charge me for that. They are good. If they say they are going to be there they will. They call you before they come. Their prices are steep, but you get what you pay for.
Description of Work: Best Buy fixed my computer.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Angela C.
01/2009
3.0
computer repair
  + -1 more
The computer's all right. It works for what I use it for, which is mostly Internet and a little bit for work. I gave them a C because we had a little bit of trouble with their Geek Squad. The first computer I had had a bad part so we took it back in and exchanged it. The second time there was a guy in there who set up the computer for me and he entered his own name, so now my computer says it's "Dave's computer" instead of mine. I'm not sure what my password is if I would ever log off so I don't log off because the Geek Squad set it up and I don't know what it is.
Description of Work: This is where my Toshiba computer was purchased as a gift.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

TRINETTE Z.
03/2007
5.0
computer repair
  + -1 more
It went very well. My rep was early. He was very efficient. Very informative and took only about one hour.
Description of Work: Had my house wi fi set up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

TRISHA G.
07/2006
4.0
computer repair
  + -1 more
IT DEPENDS ON WHICH CLERK YOU HAVE ON HOW GOOD THEY ARE. SOMETIMES IT TAKES LONGER THEN OTHERS DEPENDING ON WHO YOU GET. THEY WERE HIGHER THEN I THOUGHT THEY SHOULD BE ON THE PRICE, BUT THEY DID GOOD WORK.
Description of Work: THEY TRANSFERRED THE INFORMATION OFF MY DESKTOP COMPUTER TO MY PC.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

07/2006
1.0
computer repair
  + -1 more
WHEN THEY GOT HERE, ABOUT ALL THEY DID WAS PLUG IN ONE THING AND I GOT CHARGED $100 FOR THAT. THEN THEY WANTED TO CHARGE ME FOR EVERY LITTLE THING THAT THEY SHOWED ME. I THINK I WAS MISLED IN THE BEGINNING, AS I THOUGHT THERE WAS JUST ONE CHARGE.
Description of Work: THEY WERE TO COME OUT, HELP ME GET THE COMPUTER SET UP, AND SHOW ME HOW TO RUN A SCANNER AND CAMERA THAT I HAD BOUGHT TO GO WITH IT. THIS WAS THE GEEK SQUAD THAT WORKS OUT OF BEST BUY.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$175

TERESA J.
03/2006
4.0
computer repair
  + -1 more
Very professional and knowledgeable. Took about three hours to complete the virus scanning and cleaning. Also made recommendations for upgrade that would alleviate problems in the future and recommended some free software to keep the computer clean.
Description of Work: Home computer system had viruses, contact Best Guy Geek Squad to remove the viruses.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

    Contact information

    131 Mall Woods Dr, Dayton, OH 45449

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    TV Repair,
    Stereo and Home Theater Systems,
    TV Sales,
    Phone Sales,
    Phone Service - Cellular,
    Appliance Sales and Installation,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad Best Buy is currently rated 3.8 overall out of 5.
    Geek Squad Best Buy accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Geek Squad Best Buy does not offer free project estimates.
    Yes, Geek Squad Best Buy offers eco-friendly accreditations.
    No, Geek Squad Best Buy does not offer a senior discount.
    No, Geek Squad Best Buy does not offer emergency services.
    No, Geek Squad Best Buy does not offer warranties.
    Geek Squad Best Buy offers the following services: Computer, appliance & TV repair.

    Contact information

    131 Mall Woods Dr, Dayton, OH 45449

    www.geeksquad.com/repair