Geek Squad Best Buy

Before he even opened the tv the repairman stated it was likely unrepairable. He was right. They should have told me that on the phone based on the info I provided and saved me $100. Unscrupulous business practice.

Despite the second machine being under warranty and being nearly new, they charge $80 for data recovery. For the other machine, they gave me false information about the software requirements; I purchased software, immediately discovered I did not need it, but then was told I could not return it because they don't allow software returns. In-store techs are fine, but corporate policies are sleazy. In-store manager said I'd have to discuss with corporate, but corporate said only in-store manager could assist. Avoid.

I pay $120 a month for my new upgraded phone. Best buy had tried to change my new contract, so I contacted Verizon. They straightened everything out! I had problems after that. The next day I went in, they gave me everything that I wanted for. They even gave me some credits as well for my negative experience.

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The person that brought the TV was Anthony Parker. Kudos to him. He installed it so that it worked just the way we wanted. It can be used with or without the additional speakers we have. And he took his time to explain everything to us. We are not technologically "savy" but he explained everything to us so that we understand. He and his helper were very professional about the whole experience.

Very well.

They arrived exactly on time, in 2 really nice Geek Squad vehicles. A VW "bug" and a van. They came in and immediately put floor-protectors on their feet. They looked at what I had and moved the old big-screen T.V. Every time they had to go out for something, they removed the protectors on their feet and when they came back in, they put them back on. They brought in the new T.V. and almost couldn't get in the living room. It was HUGE!!!!! They knew exactly what to do and had all the tools needed. While one put up the wall-mount, the other programed the T.V.'s computer. Then they both lifted it onto the wall-mount. This was the most professional job of this kind I have ever seen. They were both extremely nice and knowledgeable. They hauled out the box and debris from the new T.V. Then they showed me how to use the new remote controller. Then they took the old T.V. out to the van and left. This was "Pure Professionalism" at its finest. It was a pure pleasure to watch it as it happened. "WAY TO GO, GEEK SQUAD"!!!!!!!!

It went very well. I was very pleased.

Serviceman was courteous, explained all functions and expedient. Very knowledgeable of the television and surround sound system.

I will never go there again, and will not recommend them to anyone. They were supposed to fix my problem by cleaning the computer, but they didn’t do it. I finally had to call another company to have the issue resolved. They had charged me for anti-virus software, which I later realized I could’ve gotten for free from other companies.

If my computer broke down again and I had the money to fix it I would go to them. He told me that he needed to fix one more thing after I thought it was done and that he would bring it the next day and he did. He didn't even charge me for that. They are good. If they say they are going to be there they will. They call you before they come. Their prices are steep, but you get what you pay for.

The computer's all right. It works for what I use it for, which is mostly Internet and a little bit for work. I gave them a C because we had a little bit of trouble with their Geek Squad. The first computer I had had a bad part so we took it back in and exchanged it. The second time there was a guy in there who set up the computer for me and he entered his own name, so now my computer says it's "Dave's computer" instead of mine. I'm not sure what my password is if I would ever log off so I don't log off because the Geek Squad set it up and I don't know what it is.

It went very well. My rep was early. He was very efficient. Very informative and took only about one hour.

WHEN THEY GOT HERE, ABOUT ALL THEY DID WAS PLUG IN ONE THING AND I GOT CHARGED $100 FOR THAT. THEN THEY WANTED TO CHARGE ME FOR EVERY LITTLE THING THAT THEY SHOWED ME. I THINK I WAS MISLED IN THE BEGINNING, AS I THOUGHT THERE WAS JUST ONE CHARGE.

IT DEPENDS ON WHICH CLERK YOU HAVE ON HOW GOOD THEY ARE. SOMETIMES IT TAKES LONGER THEN OTHERS DEPENDING ON WHO YOU GET. THEY WERE HIGHER THEN I THOUGHT THEY SHOULD BE ON THE PRICE, BUT THEY DID GOOD WORK.

Very professional and knowledgeable. Took about three hours to complete the virus scanning and cleaning. Also made recommendations for upgrade that would alleviate problems in the future and recommended some free software to keep the computer clean.