Enting Water Conditioning Inc.

We had a water filter installed and a new water softener. Very impressed with the installation and the thoroughness of the work. I highly recommend this company. They even did a follow up call to see how things were going. I appreciate that so much! Thank you Enting!

Fantastic company to do business with. Floyd, the individual who accomplished the work of replacing my water softener, was straight forward and to the point. I was very pleased with the work product outcome. Everything done with top notch professionalism.

The system was installed with no problems. I had to have a separate vendor drill a hole in our granite countertop so that the reverse osmosis system could be installed. Enting recommended two possible vendors to perform this service. I contacted both vendors, but only one of them would drill the hold due to 'liability issues.'

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I thought they did a nice job.

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I was very pleased because I had to call and ask if I could have a more specific time of day so that I could go to another appointment, and the person on the phone said she thought that they could accommodate that and would call me if there was a problem. The service person called in the morning and told me the window of time for his arrival and he arrived promptly within that time. He was knowledgeable about what the problem was and had the issues fixed in a short time and had it working again. He checked the whole system out and said there were no other problems.

They were excellent. They were prompt and courteous. They did a good job examining the old water softener. We didn't compare prices.

It’s still running great after a year. I’ve had no problems.

The unit had performed perfectly since we bought the house in 1992. There was leakage in the control unit about 10 years ago which I attributed to worn o-rings. I carried the control unit to Enting and the technician checked it while I waited. He found no problem other than a couple of worn o-ring seals. He changed out and lubed all the o-rings, no charge. I took the control unit home, reassembled, and the unit performed properly until the brine tank leakage recently. I concluded at the time of the service evaluation that it was time for a new unit. Since the unit had performed for 23 years, costing me zero dollars for service; and Enting being a local company with a reputation for high quality and service, purchasing a new model from them was a given. The service technician and I discussed the various models, explained the new control units being used, sizing, etc. Two days later the new unit was installed; took about 40 minutes. Operation was explained to my satisfaction, old unit taken away.

It was an excellent experience because they had a technician called Brett. In the past the experience was depending upon who they sent but Bret was excellent from the other people they sent before. I would use them again if only they send Bret.

It was obvious to us while we were shopping for a water softener, that there is a great difference in suppliers in our area. Enting stood out in their willingness to answer questions, and take time. They have pride in their company and want their customers to be satisfied. This was not the case with every vendor we considered.

We had a water softening system installed in 2001. A year later, it turns out our water was never soft because the control valve had malfunctioned. It was replaced under warranty. Five years later (2007) the control valve again malfunctioned this time causing water damage in our basement, including water spraying into and ruining our 2 year old furnace. We called Enting right away but it took them 3 days to get to our house. They wanted to charge us $700 to replace the control valve again. We refused, deciding it would be better to start over with a new system from a different, more reliable company rather than throwing good money after bad with Enting. The only thing they offered when we made them aware of the situation was to waive the service charge to install the third control valve. In the meantime, we have spent over $5,000 to date to repair the damage caused by their product.