Dish Network

When they installed the system, it was not correctly installed or properly grounded. This static caused it to destroy 2 TVs. The technicians came out and said, yes, it was not properly grounded and installed. The claims adjuster came and took the information, but since then the physical evident and information has disappeared. We have since had other technicians come out and they too confirmed that the system was not properly grounded or installed. Then, when they started the program on my account I had purchased specific packages. They started to pull channels from these packages and charge for them separately and told me I would have started to pay for them as well. They said they would give me a Hopper and install it for free. They said this would be a free service with no commitment. They asked if I had an external hard drive and said they would transfer all of my old movies and shows to it. They ended up ruining the hard drive. They gave me a monthly credit for this. I had an HD channel blocked on my system. I had the SD channel selected, but the system automatically switched to HD, even though I had it blocked. It burnt the whole picture into my plasm TV screen. A technician came out and said he did not understand how it could switch over automatically and to turn this into claims. They denied my claim. I said that I would like to cancel my account and they then said that, not only did they actually end up putting me into a commitment with the Hopper after they assured me it would be commitment free, but they have ruined almost $3000.00 worth of TVs, have denied my claims for the last TV, and are charging me $50 to remove their own dish and $110 to cancel my service. For almost 3 weeks I have left messages with someone at the corporate office, but he has not yet returned any of these calls. This person of contact for the TV claim has no professional courtesy. They get an F, but if there was something low they would get that too.

They have been responsive, I did loose some channels once due to their satellite going out of orbit, they gave me a credit, but not as much as I would have liked, they did make some effort, worked to fix it, and kept their website updated for the issue. I give them high ratings and will continue to use them in the future for right now.

Even before our current problems, Dish Netowrk has been charging us for an inactive receiver and refuse to credit us that amount. More recently, Dish Network was scheduled to come out three times to upgrade our satellite network. The first time was during an ice storm and they were not able to get on the roof, which is understandable. During the second visit we were told that we would have to go out and purchase our own equipment. We did, thinking we would be able to move forward in the installation process. At that time they misrepresented themselves and their ability to connect more then one television to one HD box/receiver. They left our home that day with the job not yet completed. To say the least the installation was extremely sloppy. And I'm still waiting for them to arrive for their schedule third visit. They are over 2 1/2 hours late for their appointment. And as we speak, my husband is going to look for the technician after he called saying he was lost. This is shocking. We want to make sure no one else has to go through something like this