D&G Roofing and Restoration LLC

All Went well

Amazing, amazing and amazing. We hired Gerri a few years back to side our home and again this past month to roof and install new gutters. We have used many contractors over the years and found D&G to rise above the others. Their kindness, cleanliness and professionalism are just a few attributes of her business. The Clarks

They inspected the roof, siding, and all potential leak sources to find the most likely source of the problem. I especially liked the fact that D&G does BOTH siding and roofing, so they weren't in a position of trying to sell me a siding solution to a roofing problem, or vice versa. They identified the most likely source of the leak, and a few other suspicious spots. They did a very thorough job of addressing them all, and though time will tell--we haven't have a problem since. Their pricing did initially seem a little high to me, but on seeing the quality of their work, I'd have to say that the price is justified. I've certainly paid more to get less in the past. They explained in detail to me what they were doing and why, and gave me options. I would most definitely recommend D&G and I would choose them again without reservation.

Update: I was able to get in touch with Gerri, wife owner, she really did seem to care about our issues. The person we dealt with for our project was let go not long after which explains much of our bad experience. She was kind and understanding and worked to make a resolution possible for everyone to be happy. I can attest that if you have a problem, she is the one to contact, she will make things right. In the end we did get our issues resolved and it went a long way to remedying our experience. Original Review: Terrible experience and no support on issues, can't even get in touch with the owner. Our roof was replaced last year, it was about $20k and we have had some terrible and potentially dangerous issues with this company, I emplore anyone to research elsewhere and use these guys as a last effort. Once work began a team was at our home at 7 am beginning work. That first day they parked several vehicles, a dumpster, plus supplies into our driveway. It blocked us into our home which was contradictory to what was specified. We were asked which side of the driveway should be left clear, we indicated the right side closest to the front door which was not honored. It took until after 11am to get a hold of someone because everyone at our home spoke only Spanish. Once an English speaking person arrived, we were able to ask them to move so we could get to work. The work crew quickly replaced the roof and moved on. They failed to clean up a good majority of the small debris and we are still cleaning it up off our property. We were advised it would all be professionally cleaned up, it was not, also specified we would have a final inspection of the work, we had a few appointments booked for it but every time they called to cancel. Last time we were just finished, said we’d get a mailed gift basket – again never happened. The roof seemed like it was completed correctly and professionally until around Winter we noticed our Dryer not drying clothes and becoming hot. We went on the roof to see if there was a clog only to find the dryer venting still had the OEM plastic still on it. We removed that and then discovered the dryer venting was never reassembled. All this time the dryer was venting into our attic and we found burnt/singed insulation and a mass of dryer lint. This was a fire hazard just waiting to ignite. We reattached everything and ensured it was proper and moved on. Upset but continued on, thankfully nothing terrible happened. Now this brings us to our latest problem. In the beginning we went over the details with them, all appliance/utility venting was to be maintained except for the few roof vents to cool the attic which would be changed to ridge vents. The ridge venting has been great, the consistency of the existing vents not so much as evident by the dryer fiasco. One point that we discussed that our range hood had a roof vent, we did not have it connected at the moment (warm summer) but will in the future so that vent had to be maintained. They didn’t have to connect the stove but the vent needed to be left available. They did not leave the vent. There is however a nice new piece of boarding and roofing where it once was. The pipe came loose and is just sitting in the attic under it (have pictures) but the most important aspect is gone. Called the company and it took many messages and calls to get someone to come out, their response was that the roof laborers must have thought it was a cooling vent being replaced by the ridge vents. They gave us an estimate for $675 for the work which is outrageous. Unfair and unprofessional plus we had two bathroom fans installed before the roof replacement that was a third of that price for the two. I reached out again trying to reach the owner but its been almost a week and nothing. Really this is a company to avoid, they want nothing to do with you after they get your money.

Great. D & G is extremely responsive and customer oriented. They kept in contact with us throughout the entire process, keeping us informed and aware of everything. Wonderful company to do business with.

Excellent. Changes involving scope of work were discussed and work completed within initial quote.

Great job.

Did a great job. On-time, very professional, courteous, responsive, and affordable! They were quick to get the job completed and done right! Have already recommended them to family and friends. After talking with them, i was confident the job would be completed on-time and correctly and it was.

The work performed was above and beyond what I expected. D&G supervisor was on the job as it was preformed. Keeping my husband and I informed of any changes that needed to be completed. Going above and beyond, they paints all the pipes on the roof, including the stove pipe on the roof.........................................................................

The company (Gerri and her teams of Kenney and Marco) were very professional at all times. They were always on time and always kept us abreast of any changes or activities that were occurring. The overall quality of work was great and met our very high expectations. Every evening the teams left our property clean of any debris. We were very pleased with the work that was contracted. I highly recommend this company.

Great Everything went as planned.

Very smoothly! All done on one day. They took shingles off without killing my flowers, which important to me!

made contact and received estimate in timely manner. They showed up as scheduled and did the job we agreed to.

The estimate was very reasonable, professional, excellent quality work completed in a very timely manner

I was not at home during the cleaning and inspection but there was a notice attached to my door when I returned home and I was not only satisfied but very pleased with the cleaning and inspection. It was a job well done.

I paid through home owner's insurance. Geri was great to work with. She was easy to get in touch with and did a great job working with our insurance company and mortgage company. Job was finished on time.

Good!

We hired Dand G Roofing and Restoration for hail damage received in April 2013. They replaced our roof, siding and gutters. We worked very closely with Gerri who was wonderful! She was very knowledgeable and professional throughout the whole process. She quickly responded to any questions and concerns and made me very comfortable through the whole process. She dealt with our insurance company direct and kept me in the loop about everything always. Would highly recommend. Did not give the cost a rating since the insurance company paid and I did not do a cost comparison with other companies.