CJS Heating & Air

Mike Hensley did a great job...all the points were checked and the A/C is working like a charm. He gave me a heads-up on a potential replacement next year but didn't push for the replacement before it's time...I knew I was in good hands with Mike and CJS.

I was thrilled they sent a picture of our service technician!!! Guillermo was so professional.He was respectful, efficient and seemed to be a real gentleman. I would definitely request him again. Thanks for the great service.

Went well. Did pull in second senior tech for another opinion and pleased that we did.

Our air went out in the high summer heat. Called CJS and they were out the same day we called. Advised that the A coil was leaking but at the age of our outside unit we decided on the whole unit. They filled with coolant to get us through. Salesman came the next day to decide on which unit and it was installed within a few days. Very pleased with the service. After about 6 weeks, another team came to review the install. They adjusted it and checked all the wiring, coolant level and other things. Very pleased.

Had a tune up for our new air conditioning system (installed 1 yr ago). Needed a filter for the air handler but it had to be ordered. It was not installed by CJS but they ordered it, delivered and installed it. Very prompt and professional.

They were wonderful. I am thrilled with them.

CJS Service Technician William W. worked late-Friday evening to diagnose the source of the problem, and made extraordinary effort early Saturday morning to obtain the replacement part, install it, and get our Central Air Conditioning running on the hottest weekend of the year, so far. He communicated with us during every step of the repair process, and was extremely understanding, respectful, and professional. Over the last (12) years I have had CJS replace our Heating, Air Conditioning and Water Heating systems, and we are extremely pleased with the performance of all systems. I have given CJS my highest recommendation to my neighbors and other friends and associates.

Great! Arrived on time, very professional and pleasant technician.

Awful. When making the appt, I specifically asked for diagnosis and repair of a refrigerant leak. I also asked to have 'stop leak' added with the recharge. When the technician arrived, an hour late, he made it clear that he would not do a dye test to pinpoint the leak nor would he add a sealing agent with the recharge. I am especially angry because I specifically asked for this service, and would not have scheduled the appt if I had been dealt with honestly. It seems apparent that they really just want to sell replacement systems, and not do actual repairs.

With CJS just say yes to overpaying and being ignored if you balk at the high prices. They did give us a free second opinion with one of their service techs on the status of our heat pump that was failing. The service tech recommended replacing the existing system due to its age and operation. CJS then sent out their sales manager Jim to take a look at our current heat pump setup and provide recommendations for a the new installation of a new Tempstar system. The installer was fairly knowledgeable and took measurements of our home and answered all of my questions so far so good. Then i asked him for a general estimate on the price of a 4 ton 16 seer matching system with the air handler to which he replied $14,500. He could tell that my jaw hit the floor since the highest quote i had received prior to this was around 12k, which I thought was high. I explained that i wasn't going to pay that much for a new system because he was very high. He told me that his bottom price was $10,600 and explained that they charge a premium for their services. He said he would perform a manual J calculation for the exact system needed for my home, get a couple quotes on paper with the options we had discussed, and get those to me over the weekend. He then promptly made up an excuse of why he had to leave for another appointment and was gone within 5 minutes. The weekend passed and no quotes arrived. I called his number and left a voice message on the following Tuesday asking for him to contact me because I wanted the quotes we had discussed. I waited a few days later and still had not heard anything from the installer regarding the quotes. I decided to contact the local office to see if something happened to the installer or if they had my contact information wrong. They stated they had my information correct and that they would let the installer know i was still waiting on my quotes and was promised i would have something in had within a couple of days. A couple of days passed and i decided to go with another company since CJS was clearly not willing to do any type of work unless i paid a very high premium for it. I got a better system - 4 ton 18 seer, with a better parts and labor warranty, and free service plan for under 10k from Extremes Heating and Cooling. In summary, based on my experience with the CJS representatives, they seem like they would treat their customers well and probably perform quality work, but only if you are willing to let them take your wallet and run with it. If you are willing to overpay by thousands of dollars and be taken advantage of, then by all means go with CJS. If you are looking for a fair price and quality installers my recommendation would be to look elsewhere.

Very professionally done and everything was done and cleaned up in one afternoon. Would recommend.

Good overall, but the job took longer than projected, even with two techs and an on-site estimate. Only reason for lower than excellent quality score is due to model of heaters that CJS deals in. Work was well executed. While I was not thrilled with the models of heater they dealt in, I was won over by responsiveness and professionalism.

Very pleased with every aspect of the process.

By the end of the visit my wife was thoroughly freaked out and they cut our furnace off stating that the CO levels were a little high, not dangerously high but a little high. The cleaning consisted of wiping down the filter and cleaning the immediate area around the furnace. I was then informed that a more thorough cleaning would cost me between $150-$200. I knew the furnace was old but there were no indications that it was bad or on the way out the door (no weird noises or a strange smells) and of course their fix all solution was to sell me a new furnace that day which I didn't have $2000+ to spend on one that day. It wouldn't have been so bad had they not convinced my wife that she was possibly going to die that night. This was about a year ago, still have the same furnace looking to replace just because of age but it works fine and my bills haven't been outrageous.

The person I spoke with when we called was very nice, and the technician called quickly. He arrived quickly, and was very nice. He got right to work, and had the furnace running, again, in no time. He offered us a couple of payment options, and explained everything. We really appreciated his friendliness and professionalism!

Very satisfied with the pre-Winter check and the follow-on maintenance. The furnace technician's name was Les and he was very prompt, right on-time. He estimated 1 1/2 to 2 hours to do the work and was finished in 1 1/2 hours. Can't beat that for accuracy. He was careful to not make a mess when removing, cleaning and reinstalling the blower (a pretty dirty job). He replaced the ignitor and was on his way. Considerate, professional, and great attitude. Also appreciated Trina's phone courtesy and friendliness. She called with a reminder prior to the work and followed-up with another call to make sure we were satisfied with the work.

We not use them again, got in and then overcharged for everything. a $75.00 cleaning ended up being over $1000.00

Codey came out to give us a proposal on a new system. He understood exactly what we needed and gave us a very competitive price. A week later Josh and Ola came out to install the new system. Everything was done in a very professional and timely manner. All the CJS people are very polite, friendly and aim to please the customer. Codey stopped by during the install to make sure everything was going OK and to answer any questions I had. If you are in the Dayton or Columbus area, call CJS. You will not be disappointed!

The price wasn't bad. I had a few issues with them, but they were straightened out soon enough. we do have a service contract with them, so yes, I would use them again. When they made the hole on the side of the house to put the vents out, they didn't even attempt to insulate where they had done the work until I had said something about it. I'm sure that had I been out there and had seen it, they wouldn't have done it.

Extremely professional, knowledgeable staff, punctual and responsive.

The technician (Steve) arrived right on time and was very courteous and professional. He actually found a dangerous carbon monoxide leak in our old furnace. He showed me the readings on the CO detector as well as the deterioration in the heat exchanger. He may have saved our lives.

I hired them to clean and replace the coil on my heater unit which only took a couple hours. I also purchased a year of service from them. Since then I have also found out they have a new veterans program that will save more money.

Not bad. I purchased the service through Angie's List on July 24. I selected three days that week and never heard from them. I called them three weeks later and they scheduled someone to come out on Friday, August 25. Their service tech had booties on when he left his truck. (I thought they'd wait until right before they enter the house.) He checked my furnace and sprayed something on the coils. He also checked the A/C unit and replaced a capacitor. He also suggested that I purchase a new unit. I was warned by a co-worker that they would do this. But then, my unit is 29 years old, uses R22, and replacement parts may be hard to find. I mentioned that I was an Angie's List member, and somehow got charged the $49 service a second time. I'm in the process of working this out with them.

Finished job and had product needed on the truck

I thought it was a bit pricey but the Tech (Marc) was great. He had to replace a few parts and run some diagnostics which took about an hour and a half. I asked questions along the way and he explained everything clearly.