family owned and operated
doing business over 40years
Business highlights
54 years of trusted experience
Emergency Services Offered
Services we offer
all glass storefront and doors screen and storm repair or we make new showerdoors window repair or replacement bulletresisant glass and glazing window parts fix fogged glass
November 2019 we had Best Glass come out to our business to replace 2 large window panes and surrounding frames. During installation, the owner was not present, and the workers were not working steadily (we have cameras and were checking their progress). At one point my husband approached them to check the progress, and noticed that the install was very sloppy. Upon asking the workers about the state of their work, they became defensive, so my husband contacted the owner about our concerns. The owner was very responsive and came out to check the work. He agreed that it was not up to standard and stayed to remove the existing work, and help complete the project himself. We were very happy with the finished product and the owner’s commitment to quality. Fast forward just two years, November 2021, one of their window panes had completely split and fractured. I contacted the company to have them come out to see what may have caused this. When the workers came out, they could not answer any of my questions nor could they give any reason as to what could have caused the break. Their response was, ‘glass breaks’, and that they would be in contact. A couple days passed and no one called, so I contacted the company. They said they had no new information for me and that they would have the owner contact me. A few more days passed and I still did not receive a call. I called again and spoke with a receptionist, she checked, and quoted me the same price we already paid to fix the one window, and mentioned they had no warranty. I expressed my concern about the situation, and asked again to have the owner call me. It is now January 2022, and I still have not received a call from the owner or anyone at all from the business about my concerns. I did not inquire on their warranty (or lack of) for their glass prior to hiring. Although, this should have been clearly stated as it would have affected our decision to hire. According to this business, you can hire them, but their product can and will fail for no reason, and they will do nothing to fix it. As a fellow business owner and customer, I want others to know our experience and the lack of care and communication we’ve received after having issues with the product. We must now hire a different company that will stand by their product to fix Best Glass’ faulty product.
Description of Work: Two commercial insulated window units and frames replaced.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Lisa W.
11/2017
5.0
replacement windows
+ -1 more
Set up a time for them to come out. A gentleman named Issac came out, was very friendly, measured and we received estimate by email. Price was reasonable. The 2 gentlemen who came to install were friendly and courteous and very professional.
Description of Work: We needed a double pane window replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Lisa S.
09/2017
4.0
glass repair, screen repair
+ 0 more
Good response time, excellent installation, fair price for job completed and friendly employees
Description of Work: Replaced a shattered glass pane in patio door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Fawcett M.
06/2015
5.0
glass repair, replacement windows
+ 0 more
unknown
Description of Work: They replaced a bay kitchen window. Did very good job and window looks great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$405
William S.
06/2015
5.0
glass repair
+ -1 more
unknown
Description of Work: Arrived on time to give an estimate for replacing a gas-filled, double-paned window. Gave a "finished by" date; the window was ready earlier. Arrived on time to replace the broken window. Both the techs who came to the house and the business office and scheduling personnel were courteous and pleasant. | |I was amazed at the cost to replace a broken window; however, other estimates came in even higher than Best Glass, so I realize I am behind the times.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
william S.
08/2012
5.0
glass repair
+ -1 more
Typically I just call them with my needs. I have faxed them a sketch at times. Give them the credit card number and then get a phone call when it is ready for pickup.
Description of Work: This is a small shop that I use for all of my personal home and rental property glass/mirrors. Typical of my needs are my last two purchases: one custom size insulated glass for a double hung window and one medicine cabinet replacement mirror section to match existing sections. Great service, all items exactly as ordered. Previous orders included entire custom made shower enclosures, entry side lites replacement and all kinds of 'oddball' sash hardware for older windows in rental properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Joe G.
10/2011
5.0
glass repair
+ -1 more
The service was fast and efficient. He even did 'while I wait". The piece fit perfectly and looked good! Great service at a reasonable price!
Description of Work: This is a great place for replacement glass, and other services. I took a outdoor table to them, to get the glass replaced. The original glass was tempered glass with a pattern. He gave me estimates for both replacement tempered glass and plexiglas. All I required was a 1 sq ft replacement. His supplier has a 3 sq ft minimum on the tempered glass, so I went with plexiglass.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Glass and Mirrors,
Windows,
Screen repair,
Doors,
Window Tinting
FAQ
Best Glass is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Best Glass accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Best Glass offers free project estimates.
Yes, Best Glass offers eco-friendly accreditations.
No, Best Glass does not offer a senior discount.
Yes, Best Glass offers emergency services.
No, Best Glass does not offer warranties.
Best Glass offers the following services: all glass storefront and doors screen and storm repair or we make new showerdoors window repair or replacement bulletresisant glass and glazing window parts fix fogged glass