They are very nice, clean and has not had any problems.
Description of Work: They come twice a year. Took one out and put in a new one.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Brad J.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
They did a good job.
Description of Work: They came back and made sure everything was running correctly and the furnace filter was cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Norman J.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
I've used Airtron for the last 35 years. They did what they said they were going to do. They did it in the time they said it would be. They cleaned up everything and did the job perfectly.
Description of Work: They installed the heating and air conditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
D S.
04/2017
1.0
heating & air conditioning/hvac
+ -1 more
Lost Our Trust - Lost Our Business Fan motor went out on a 6 year old Carrier AC we'd bought from Airtron & that they've serviced. It broke on an unseasonably warm & humid Monday in April. Airtron was responsive an accommodating in scheduling the service call but it took them 2 hours to diagnose the problme. The unit was hot & smoking yet the rep was puzzled as to the source. I suggested the general area from which the heat/smell were coming, from there, he figured it out. In his defense, he said he had never repaired a Carrier fan motor. He called Carrier, said the part was under warranty and est. repair would take about 2 hours & cost ~$365. Since Airtron was closed, he said they'd call back the next morning to confirm the quote and schedule the repair. The next morning, he called back & told me Airtron said he was wrong. The part was not under warranty, revised the estimate to $711. He also said Airtron was also offering a sales consult for a new unit. I asked why we'd need to replace a 6 year old unit and he said, now that the fan motor broke more things were likely to break and given the cost to repair we might want to buy a new unit. My husband called Kenny the service manager. Kenny quoted +$760 for the repair (I think the difference was tax). They negotiated the price to ~$625 & Airtron offered to make the repair on Saturday (5 days after the initial appt). We explained that we were leaving town on Saturday and needed the repair before we left. They refused to accommodate. We felt stuck and I unhappy. I called another HVAC company. That company called Carrier, THE PART WAS UNDER WARRANTY!!! They got the part & fix the unit the next morning. He showed me the broken motor, and that a defect caused the arching/burning and said Carrier would not have an issue in taking it back. The repair took less than an hour; total repair cost = $150. I'm not saying Airtron lied. I'm saying, BUYER BEWARE! In my opinion, Airtron failed to standby the air conditioner they recommended and sold us, their service record (as they were my sole & trusted service), and they charge a lot to fix things. Last fall they replaced a part on our 7-8 year old furnace, it cost +$800 (Note, the part cost ~$275 on Amazon). Now I wonder, how much was I overcharged?
Description of Work: Air Conditioner Repair & Maintenance
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
Ginny P.
12/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They installed a new HVAC system.
Rating Category
Rating out of 5
Yes, I recommend this pro
Michael H.
03/2015
5.0
heating & air conditioning/hvac
+ -1 more
They were courteous.
Description of Work: The came and did a maintenance job. I have a plan that includes maintenance and cleaning for my furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peggy N.
09/2014
5.0
heating & air conditioning/hvac
+ -1 more
Everything went fine.
Description of Work: They installed a new geo thermal system in our new home we were building.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kyle L.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Replaced our AC and furnace after the old one wore out. Very helpful with choosing a new system and the install went very smooth. Their price seemed to be consistent with other quotes I got as well. I will definitely keep using Airtron in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Brian S.
12/2013
5.0
heating & air conditioning/hvac
+ -1 more
This crew of Mike B. and Dave B. are top notch! In less than 3 hours we went from no heat to warm and cozy -- and this was not a minor repair. The motor, fan cage, and computer board all had to be replaced. They cared about cleanliness and left my house better than when they arrived. Highly recommend Airtron -- the pressure was on as it was after hours and below freezing -- and these polite, professional guys delivered.
Description of Work: Troubleshot and repaired blower assembly -- system under warranty with Ryan Homes.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mark N.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
their service tech was very knowledgeable and made adjustments to my system that really helped. explained to me how to use the computer controls to adjust for the different seasons
Description of Work: warranty service on new hvac system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer P.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
It went fine, real well. They did a fine job.
Description of Work: Installed our HVAC, replaced circuit board
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chelsea S.
07/2013
2.0
heating & air conditioning/hvac
+ -1 more
I almost asked him to leave. He was sarcastic and wasn't explaining what he was doing or what he was checking for. For example, I had placed a meat thermometer in one of the registers to see what the air temperature coming out was, and I told him this, and he said and quot;Well, that wasn't going to tell you anything.and quot; And I thought, sure it would have moved the temp a little if the air was cool! He fiddled around in the inside unit in my garage, and when he thought I wasn't standing behind him he said and quot;Well that's good for me but not for her.and quot; I said and quot;What's not good for me?and quot; He started a little and he said and quot;well, you're (I don't remember what he called it) is clean, which would have been the least expensive fix for you.and quot; He then checked the outside unit and said there was almost no freon in it, said I needed a new air conditioning system because I had a leak somewhere. Didn't offer any other solutions. He then set us up with an estimate appointment the next morning. The next week, we had another company out who recharged the freon and now it's working fine, and the tech from the new company said the Airtron tech had left the caps off outside when he checked the freon. Overall had a terrible experience, will NOT be calling them again.
Description of Work: Called Airtron because our air conditioning wasn't working and their sticker was on the unit. Technician called within an hour to let us know he was on his way, and said "Where's Clayton?" Had to ask where he was coming from, and told him how to come. I didn't like him on the phone. Made me feel stupid when he asked me some questions about what was going on with the air conditioning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$89
Karen D.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
The company had installed a new furnance in my hone a few years ago and has performed heating and air condition checks every year. There has not been any problems with their work.
Description of Work: The company performed a 15 point operating check on the furnace.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$69
Joan G.
03/2013
5.0
heating & air conditioning/hvac
+ -1 more
The service has been fine. We had the same guy for a while and he retired. We have used a new guy once and that turned out well.
Description of Work: They do spring and fall maintenance on a heating and air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kent B.
03/2013
5.0
heating & air conditioning/hvac
+ -1 more
From start to finish, I can't be more satisfied with the expertise of the representatives at all levels. From Larry who provided the original service call, to including the purchase through Ray Brown and installation by Dave Artis and Joe Abston, I could not be happier. In winter when it is cold outside and you finally find out how dependent you are on heat, all the events that took place to get up and running was like a perfectly oiled machine. It took roughly 8 hours to install the furnace and a/c and set the new thermostat and fired it up. Checked all systems, cleaned up andwent over paperwork, warranties and what would happen in spring when they could further check out a/c unit. I am pleased and would recommend AirTron to anyone needing services including the yearly service plans they offer to all homeowners. Very worthwhile for the comfort and peace of mind it gives through the heating and cooling periods we face in central Ohio.
Description of Work: Service call to determine problem. Cost of repair for a 13 yr old unit not cost effective. Decided to replace furnace and A/C with modern high efficiency units. The installers and Furnace and a/c arrived the next morning and by 4 pm, everything was installed and operational. Most appreciated along with their expertise was the clean up when finished. Couldn't have been better. Final price shown includes all work performed including 10 year full parts and service warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,440
Maureen G.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
My furnace would not heat the house long enough to reach the desired temperature. I moved into this home in February and this was the first time I had to call anyone to fix the furnace. After reading the reviews on Angie's List, I called Airtron because they installed the furnace. I purchased the maintenance plan over the phone for $179 which gives you one furnace cleaning and one a/c cleaning, and there was no charge for the repair man to come over. I figured what the problem was after doing some online investigating (the flame sensor needed to be cleaned). However, I still wanted a pro to look at it to make sure. I called on Saturday at about 10 a.m. and he was at my house by about 2 p.m. which I thought was really fast. He immediately cleaned the flame sensor which was a 5 minute job and he also checked everything else on the furnace and was not bothered that I watched him work and asked questions. He did a great job, was very thorough and a nice guy.
Description of Work: Maintenance plan; flame sensor cleaned; furnace maintained.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Steven B.
10/2012
3.0
heating & air conditioning/hvac
+ -1 more
Called for HP service Service man arrived promptly and was very diligent in attempting 3-4 ways to correct the faulty HP HP was not repaired Made appt for a sales rep to provide HP Rand R After appt took 30+ days to get a response Once response made s
Description of Work: Serviced a non functioning heat pump (HP) Failed to get HP working R & R the HP
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Mildred C.
03/2011
5.0
heating & air conditioning/hvac
+ -1 more
They did an excellent job when we first used them. We get our air conditioning system maintenance done every fall and spring. Then we called them back in the fall the second time. They called us the day before and said that they could come early, but we couldn’t do that and they didn’t show up the next day. Then they said that they had to cancel because they had a backlog. They gave us some kind of an excuse. So, we rescheduled and the same exact thing happened the second time. So, we just had to drop them and use someone else. I don’t know if they were short of staff the second time or if they had too much work. It happened twice during the fall, but it could have happened three times. They always have coupons and I am sure we used a coupon for the service that they did in the spring and it was probably $80. It could have been a 15 point inspection and it could have been $80 or $69. They will let you know about the coupon. So that is the great thing that they will do. They will tell you to go on a particular website to print it out and they honor it. Even if the guy is here, he will wait and let you print it out if you have a printer. I wouldn’t use them again in the future.
Description of Work: We used the services of Airtron Heating & Air Conditioning in the spring of 2009 for our air conditioning system maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$80
Judith M.
12/2010
5.0
heating & air conditioning/hvac
+ -1 more
WOW! What a great company and their rep was wonderful! We called for an estimate to take advantage of the federal tax credits and he came out a couple of days later. He asked us about our system and then inspected it. After some conversation about our lifestyle and future plans he recommend a system that he said he felt would best meet our needs. He DID NOT try to sell us the top of the line system nor did he put any kind of pressure on us to upgrade to one that would not give us the best return on the sale of the home. While the one we chose (his recommendation and still applied for the tax credit) was more "middle of the road", the difference in the heat in the house has been nothing short of amazing! Our old system was probably 25+ years old and very erratic. It would heat up well but then the temp would dip and we could tell it was time for the furnace to kick back on. The gas bills were awful. This new Airtron system makes for a more "even" temperature so that it's always what the thermostat reads it is. We replaced the AC unit too, and got a great deal on that as well. By the time we get the $$ back from the gov't and the gas company we'll only have about $3700.00 in the whole thing. On the day of installation (about a week later) they arrived when they said they would and went right to work. The new unit is much smaller but a true workhorse! The workers hauled the old one out and had the new one in about 4 hours later. They cleaned up their mess and were very courteous to us. Additionally, we told him we were thinking about adding insulation to the attic to further reduce the overall heating/cooling bills and were told that they provide that service, too. We took advantage of that and had them blow insulation into the attic the same day they replaced the furnace/AC. Got it all done in one fell swoop and got great service and a good price! Highly pleased!
Description of Work: New furnace and some new ductwork New AC unit Installation of new insulation material in attic
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Wendy M.
09/2010
2.0
heating & air conditioning/hvac
+ -1 more
I've had a long relationship with Airtron and just hate that this has happened! I just moved and signed a new service contract. When the guy came to clean the furnace, which was very dirty, he came down from the attic and shook his head. He then told me that the heat exchanger was cracked and I needed a new furnace. He turned off the gas supply to the furnace and told me that's how people die of carbon monoxide poisoning. A salesperson came out and gave me an estimate of $4525. I decided to seek a second opinion. The man from the second company came out, checked the furnace, and said there is no crack! He turned it on and checked the carbon monoxide levels from every register. All the readings were 0. My relationship with Airtron is over. I will be seeking a return of the charge for the service contract.
Description of Work: Furnace clean and check as part of service contract
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$179
Joan G.
06/2010
5.0
heating & air conditioning/hvac
+ -1 more
We trust him with our furnace. Al is very neat and clean. We will continue to call them for our service needs.
Description of Work: They come out to maintain our heating and cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joan G.
03/2010
5.0
heating & air conditioning/hvac
+ -1 more
Al was on time, and reasonably priced. He takes pride in his work. Al has worked for us for 19 years and his service has been excellent.
Description of Work: Adjusted the filter holder so it would be easier to place filters in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Response from Airtron Heating & Air Conditioning
WE REALLY APPRECIATE THE OPPORTUNITY TO BE YOUR HVAC COMPANY OF CHOICE FOR 19 YEARS! OUR TRAINED, LONG-TERM TECHNICIANS ARE THE BACKBONE OF OUR BUSINESS. WE ARE COMMITTED TO HIRING AND PROMOTING BASED ON INDIVIDUAL CHARACTER. WE INVEST A TREMENDOUS AMOUNT OF RESOURCES TO KEEP THEM THE HIGHEST TRAINED AND MOST QUALIFIED TECHS IN THE AREA. AL IS AN OUTSTANDING EXAMPLE OF SUCH AN EMPLOYEE.
John M.
01/2009
4.0
heating & air conditioning/hvac
+ -1 more
I have never had a problem with them. They have always come back and fixed anything that was wrong. The last time they installed a furnace they had to have it re-inspected a couple times. They ran the condenser tubes for the air conditioning through the attic and they have frozen during the winter. They have been responsive though and fix everything if its wrong.
Description of Work: They have installed 2 furnaces and 2 air conditionings over the last fifteen years we have used them. They do the servicing as well.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Airtron Heating & Air Conditioning
THANK YOU FOR YOUR CONTINUED CONFIDENCE IN OUR COMPANY. IT IS OUR GOAL TO BUILD JUST THESE TYPES OF LONG-TERM RELATIONSHIPS AND BE COMFORT PARTNERS WITH OUR CUSTOMERS. WE ARE 100% COMMITTED TO OUR CUSTOMER'S SATISFACTION.
Jayne H.
01/2008
1.0
heating & air conditioning/hvac
+ -1 more
We have a service contract with Airtron to come out seasonally to check the heating and a/c system. Prior to coming to clean the furnace after a basement remodel, Airtron had checked out the system 2 months prior and found it to be in excellent condition, with no problems nor did they find any foreseeable problems that could occur. However, this Airtron service tech found that we need a completely new system as he "found" high amounts of carbon monoxide. He informed us that we need a new system immediately and must keep all of the windows open. We were very fortunate, he told us, because since it was Friday, he could have a new system installed Monday morning for $4500, but we needed to order it "right now". What we did, however, was get 2 more companies to give us second opinions and both companies found our system to be in excellent condition, with no co problems at all. Seems Airtron tech needed to "boost" his sales and assumed we were a good target.
Description of Work: Company came to clean the furnace after basement remodel.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$100
Response from Airtron Heating & Air Conditioning
WE WANT TO APOLOGIZE FOR THE MIS-COMMUNICATION. WHILE WE STRIVE TO DO EVERYTHING CORRECT 100% OF THE TIME IN THIS INSTANCE WE MADE AN INCORRECT DIAGNOSIS, BASED ON A FAULTY CO MONITOR. WE ONLY WANT TO REPLACE A CUSTOMER'S HVAC EQUIPMENT IF IT IS IN CUSTOMER'S BEST INTEREST TO DO SO. NO ONE AT AIRTRON, INCLUDING OUR TECHNICIANS, ARE TO SELL A CUSTOMER EQUIPMENT THEY DON'T NEED. WE TAKE CARBON MONOXIDE VERY SERIOUSLY AND TREAT IT AS A NUMBER 1 PRIORITY WHEN WE RECEIVE ANY CO CALL. I WANT TO APOLOGIZE FOR THE INCONVIENCE, AND ASSURE YOU THE SITUATION HAS BEEN ADDRESSED. WE ARE A CHARACTER-BASED COMPANY WITH LONG-TIME EMPLOYEES WHO HAVE PROVEN THEIR SKILL AND INTEGRITY OVER A LONG-TERM CAREER. OUR CUSTOMER FEEDBACK IS OVERWHELMINGLY POSITIVE, BUT WE STRIVE FOR EVERY CUSTOMER TO BE SATISFIED 100% OF THE TIME.
LINDA S.
04/2007
4.0
heating & air conditioning/hvac
+ -1 more
Airtron is just an overall good business. I can honestly not recall what I paid for them to service my unit, but it was reasonable and fair. They are pretty good about showing up on time and I feel that they were also respectful in my home.
Description of Work: Airtron serviced the air conditioner in my small ranch house that is approximately 1500 square feet. This visit was to ensure the system was properly working and ready to cool my house for the upcoming season.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Airtron Heating & Air Conditioning
WE APPRECIATE YOUR CONFIDENCE IN US AND WE WORK VERY HARD TO ENSURE WE PERFORM OUTSTANDING SERVICE 100% OF THE TIME. WE HAVE BUILT OUR BUSINESS ON RELATIONSHIPS WITH LONG-TERM CUSTOMERS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Airtron Heating & Air Conditioning is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Airtron Heating & Air Conditioning accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Airtron Heating & Air Conditioning offers free project estimates.
Yes, Airtron Heating & Air Conditioning offers eco-friendly accreditations.
No, Airtron Heating & Air Conditioning does not offer a senior discount.
Yes, Airtron Heating & Air Conditioning offers emergency services.
No, Airtron Heating & Air Conditioning does not offer warranties.
Airtron Heating & Air Conditioning offers the following services: Repair and maintenance of heating and cooling equipments, furnances & air conditioner.