Move It Now - Akron Canton & Medina

It was a very long day for everyone as the move took longer than expected. The movers did a very good job and in a timely manner. They were polite and worked very hard. Everything was placed where we wanted it.

EB and RW from Move It Now we’re phenomenal. They were courteous, professional, very accommodating and thorough. They communicated very well with my Mother and I. We were very comfortable with them being in our home for pick up and a family member’s home for delivery. The whole family enjoyed them. They moved our furniture with care. We will be using them again and asking for those two young men. Thank you!

We could not have been happier with the Move it Now movers. Josh, Avery and Jason we very professional, efficient and friendly. We can’t say enough about what a great job they did. They went above and beyond and we really appreciate it!!!!

We booked them a month in advance and they were very responsive to all our inquiries. Thomas and Blake showed up day of and did a great job. We moved a 2 bed, 2 bath apartment an hour and a half away in about 5 hours. Would hire them again in a heartbeat.

I have utilized Canton Move It Now for 3 moves and each move was excellent. TC, BB, and BP assisted me with my recent move and was kind, prompt, and courteous.

Superb! I don’t know how you find employees like Tom and Matt today. They were punctual courteous friendly and very professional. They never stopped working, and never even took a break. I would definitely hire again! This company and these two employees deserve 10 stars!

This team (TC and BB) and company did an excellent job moving my household goods from Ohio to NC. They move everything from one 2nd floor apartment to another 2nd floor apartment (no elevator) with a great attitude. They were efficient, organized, fast, and very careful. What more can you ask for….Thank you team for making this move so smooth.

Jason and Toby were great - Mike also helped on the front end and was great. The guys were on time, worked hard and got the job done! We were very pleased and would use the company again. Our bill actually ended up being $104 lower than expected which was a nice surprise.

They were the affordable and best option for our small job. They were kind and considerate. Everything went great.

We needed to have a queen-sized bed moved from our second story to the curb, and a king-sized bed moved from another address to the second story here and assembled. Tavar and Brandon were excellent! They showed up on time; worked efficiently throughout; listened to our requests and suggestions; and were patient, kind, and friendly through all of it. We were very happy with their service, and we recommend Move It Now, Tavar, and Brandon highly!

AWESOME experience. Moved me like FAMILY !!! used love care respect funny precision placement of furniture. will use next time.

Start to finish this was by far the best moving experience we have ever had. The team was helpful in scheduling the move and answered all of my questions. On the day of the move Josh and Coy showed up right on time and got to work. The best part was how carefully they handled our furniture. We have had many experiences in the past where movers damaged both the furniture and the walls in the house but not this time. Josh and Coy showed the same amount of care that you would use with your own belongings. I would highly recommend this company for future moves.

Everything went wonderfully!! The guys were super friendly and able to get everything done and the allotted time (one day) and believe me there was a lot of stuff. It took two trips with two trucks and six guys. They were also able to fit everything in the two storage units that I rented which saved me money from having to buy a third. They had to really stack it in there to make it all fit. The best part was that the end price was under the quote they gave me. I used the move it now in the North Canton location. I only have their initials but the crew members were JA, MA, TS, TD, JH and TB. I will definitely be using them in the future. Thanks Guys!!

The guys (TS, TD, & KH) were on time, fast, and courtous. They took great care with my items and put everything in place where I wanted things. I would diffently hire again. Worth the money for sure!

It went great, Zach and Kyle did an excellent job, very courteous and professional! Highly recommend!

Can't say enough good about the team that moved us. They were on time, very courteous and were extremely careful with our belongings and the house.

July 29th: Move Day Movers arrive at 9:30AM named Sharif and Frank We had a move from our apartment to a house. Two stops in between , the first being my mother’s house across the street from our final destination for one piece of furniture. The second stop was at my fiance’s house a mile down the road to get two items (a table w/ chairs and a hutch). Initially both men were relatively friendly. However during the move my fiance and I noticed them moving VERY slowly. Both men asked at two separate instances to use the restroom. (no big deal, that’s fine). Then later they both asked to wash their hands in the bathroom (again no big deal, but at this point it was becoming very obvious they were trying to take their time). We also noted that they did not put any kind of protection on our furniture such as padding or bands around drawers. They then head over to my mother’s house to pick up one piece of furniture. Once they pick that up, they go over to my fiance’s parent’s house to pick up a kitchen table/chairs and a china hutch. At this time it was about noon. The movers stated that they were going to take a lunch break but that we wouldn’t be charged for it. (Mind you they had only been working for 2.5 hours). They then proceed to drive to Wendy’s WITH MY FURNITURE IN THE TRUCK. When the movers arrive at the final destination of my home (45 minutes later), they began unloading things. It is then that my mother pointed out that there was shattered glass on the ground of the truck. My fiance’s mother then begins crying stating they broke the hutch (that has been in their family for 150 years and was still in mint condition). Sharif then shrugs his shoulders and says “yeah, I know. We’ll file a report”, and WALKS AWAY. NO apology. When we go to investigate the damage we see that they had stacked the two piece hutch on top of itself. So the bottom of the hutch had the top piece with glass in it stacked on it. Not only was the glass shattered, the intricate wood detailing was obliterated. It became obvious that the top of the hutch had fallen over during their travels (remember that Wendy’s trip?) When asked about it they stated that it had been loaded correctly but the straps on the truck broke. Still no apology. It was then that we saw them bringing furniture in and running into basically all the walls in the home . We had dents in our walls and mouldings as well as scrapes on many walls. When we asked the movers about this, they rudely stated that “they didn’t do that” and that “it was already there”. We watched them move in our dressers that they had not banded the drawers on, allowing the drawers to fly out and hit our walls as they moved. At this point it was almost 2:30PM and it was time to pay for this “service”. My fiance’s father asked to have the movers call their manager because we did not want to pay for services where not only things were majorly damaged but where we were also treated like dirt under their shoes. It was then that the manager began reprimanding him telling him we must pay in order to have our furniture fixed. They filled out the damage report with only the damaged glass, nothing about the shattered wood and wall damages. We then had to add those ourselves. We finally paid and scheduled a date for them to come out and evaluate the damages. A few days later Keith (general manager) and Schuylar arrive at my home to evaluate the damages. My mother and my fiance's father were there with me. They entered my home, hardly even saying hello. It became very clear that Keith was not happy to be there. Schuylar remained respectful the entire time. As they evaluated damages I attempted to begin telling Keith about our move experience, where he began blowing me off, not wanting to hear about anything but the hutch. At this time my mother begins asking about a refund because she did not feel I should have to pay full price for the service that I received. That’s when things became interesting. Keith begins raising his voice, stating that he “brought the check with him” and was “going to give it back” . My mother then told him he needed to watch his tone because he was being very rude and that the review for our experience was only getting worse and worse. At this point Keith STOMPED and LUNGED at us SCREAMING saying “You have got to be kidding me! Why would I fix your hutch if you’re just going to turn around and trash my company??” (Mind you, I paid for the insurance plan, so I am entitled to this). I wish I was kidding when I say he stomped around my home, making not only myself, but my mother feel unsafe. He then stated that the men never took the lunch break off of the bill like they were supposed to, so he refunded me $50 and made me make a new check out to them. (So no real refund of any kind was given even though he said he was giving me one). He continued yelling at me saying “At least give me a chance to fix this before you go and bash my company!” So that is what I did. I allowed them to take this antique hutch to be “fixed”. Wednesday August 21st-- We were scheduled to have our hutch returned to us. 15 Minutes before the hutch was due to arrive, I receive a call from Keith stating that he would not be able to return the hutch because he did not have a truck to deliver it in. Inconvenience, but I said ok and rescheduled for the following day. Thursday August 22nd- Hutch is delivered. I personally was at work, my fiance was there for the delivery. They told my fiance that the glaze on the glass would need to harden for a few days and not to open the doors until it was dry. I arrive home from work to a hutch that looked super glued back together. The pieces where it had been split apart were still clearly visible. The glass was repaired but the glaze was completely wet. Wednesday August 28th-- Glaze on the hutch is still completely pliable, not nearly dry, just as wet as it was a week ago. Contacted Keith regarding this. He states that it would take a couple weeks to dry. Schuylar had informed me that the glaze had been applied 4 days prior to it being delivered. So that means it had been almost 2 weeks at this point. I also asked why they moved it before it was dry, considering that could cause it to break, but he had no response to that. He said he would call me back after talking to the glass company they used. Thursday August 29th-- Received a return phone call from Keith stating that the “hutch is fixed. We moved it when the glaze was wet because we were told you wanted it back as soon as possible”. (I wanted it back fixed….so not sure why they would move it and risk the glass being damaged once again) He then stated that he wanted to take the door back to the glass company to look at it. I told him I did not want to give them it back because I had given them a chance to fix it, which they did not. I then asked if I could be given the monetary amount of my damage insurance so that I could have it completed myself. I then hear someone yelling in the background saying “I don’t know what she wants us to do about it”. Keith then says “hold on” and suddenly another man picks up the phone rudely stating “Hi . I’m Ken the owner.” . I re-explain what I had just told Keith to which I am then yelled at by Ken being told I am unreasonable and not willing to let them fix it. He states “We’re human. Let us fix it!” I told him I had given them that chance and it was not fixed and that I simply wanted the money to have it fixed myself. He then begins yelling even more saying “OH So that’s what this is about! You want money! You aren’t getting any money!” . At this point I tell him that I can’t believe he is speaking to a customer this way and not to yell at me because I am the customer. He then raises his voice even further. I cursed “three times” as he will point out. (Wouldn’t you if you had been being screamed at over the phone about something valuable that was being mistreated?). I tell him that his company will be reported to the BBB to which he yells “And we will respond how unreasonable of a customer you are!” I then bring up the move and how terribly we had been treated by the movers and what had happened. He then yells at me saying that he “doesn’t care about that. This is about the hutch”. So the owner of the company doesn;t care about his poor customer service. He then states, “I have known Keith for over 8 years and I know he would never act that way” ...Well Ken, he did. I asked him for a corporate number to which he screamed “I AM CORPORATE!”. He then says “It’s not like we knocked over an urn of ashes, it’s just a hutch” . He then states that the hutch had damages on it already before the move (which I have picture proof is not true. ) At this point I begin crying. This is a hutch that has been in the family for so long and he is acting this way. He then yells at me to go find my own people to fix it and send him the bill and have those people call him. At this point I am just so shaken that I am crying so hard I can hardly speak. He then hangs up on me. So….I guess I am unreasonable for wanting to be treated with just a little respect from people I paid to do a job that was so terrible a child could have done a better job? I allowed them a chance to repair the damaged goods, and according to my contract I am entitled to reimbursement at this point. Will be attempting to contact one last time regarding our signed agreement. From the reviews I have read, it seems they always have a come back answer for everything. I even read a review where they accused a customer of lying saying they “listened to the recorded line” and that no one yelled at the customer. Well Ken, please listen to our recorded line because I assure you, I was spoken to with such disrespect that you should be ashamed of yourself. Update: Been attempting to get a hold of Ken for 4 days now, no response.

Very well. Professional crews each time. Reasonably priced. I would highly recommend them!

The move went great. The 2 men, Trevon and Eric moved us with a hitch. They were very friendly and professional and hard working. This is the second time we have used Move It Now from Akron and I have recommended them to several people who were satisfied with them and will continue to recommend them.

I have used this company 4 times in the past 4 years. The first 3 times I used the Canton team and was VERY impressed. The staff was great and they did a great job. This time around, I used the Akron team. I did have more items than expected and they did accommodate by sending a second truck at a minutes notice, however, I told them "EVERYTHING HAS TO GO". They kept asking "what about this & what about that"? I would repeat "Yes, EVERYTHING HAS TO BE OUT". One of the movers also was stopping to talk a lot when I was being charged close to $120.00 an hour. In the end, including tips. I paid close to $900.00 for the move. Though the guy was nice, we didnt need to hear about his personal life. We were informed that he was molested as a child and that he is homeless and living in a hotel. While I was signing paperwork the last guy did the final walk through making sure they got everything when they were finished. He came back to us and said "I just did the final walk through. We got everything". Trusting his word, I didnt go double check and I signed off that they were complete. We drive to storage and they dropped everything off. When I went back to the house to do the final cleaning. I found that they left 2 patio tables and 2 palm trees on my patio. I dont have a truck so I dont have any way to get these big items. I called to let them know about it and was told that I would get a call back. Needless to say I never got a call back! I still have to move into my new house at the end of May. I will NOT be using this company for my next move. Unfortunately they are definitely NOT as good as they once were and DEFINITELY NOT worth close to $1000.00!!!!!

Very quick response, scheduled same day, was there within an hour, professional service and took great care of my piano, lowest price of three other companies. Was very happy and would hire again!

The team called before they arrived. The team was prompt on arrival. The team were very professional and handled the move professional. Ihighly recommend them. I will definitely use again.

Great guys were very professional, polite, and even loaded extra stuff up in their truck that I had previously planned to shuttle over in my car.

Beyond Excellent! The team was so professional and on point from beginning to end. I am not a review person but would highly recommend using them. Look no further for a competent and qualified moving service. Kyle and Tom were EXCELLENT!

I have used them twice and was pleased both times.