NuVizion

In my opinion this is a very unorganized and unprofessional company. My washer dryer combo was broke. It was not dispensing hot water when the temp gauge was set to hot. My water from other faucets was very hot. I filed my claim with the extended warranty company. They assigned Nuvizion Tek to my claim. I spoke with Nathan on 8/24/18, he asked me about the problem and said he thought he knew what the problem was and he would order the part(s). A few days later, I was able to speak with Nathan . He claimed he ordered the parts but they had not arrived yet. I called the warranty company and they told me the parts were not ordered and they called Nathan . They both got that worked out and finally the part arrived. When he showed up the next day he worked around an hour and then stopped and told my wife he needed another guy to help him. So they came back the next day and claimed they were done. I wanted to test this. We did a test and the water that dispensed was luke warm. I told Nathan it was not fixed and he said he would need to replace the motherboard and he needed to call the warranty company. I called the next day to confirm what he was going to do. The office manager answered the phone and said he was not aware that I was not satisfied. He said he would check into this and get back to me. I called again today to find out the status and Nathan told me he considered it fixed and the problem was on my end ! I According to him I was being rude and he said for me to contact the warranty company and tell them I was not satisfied. And he said I'm ending the call now and he disconnected. This has been the most bizarre company I've ever dealt with.