WOW! Internet, Cable, and Phone

It went awful..

WERE PROMPT, CLEAN AND ON TIME WHEN THEY INSTALLED THE CABLE. AFTER WE HAD THE SIDING REPLACED, THE CABLE WIRES WERE LOOSE AND SAGGING IN THE YARD. THEY CAME OUT AN TIGHTENED THE WIRES AT NO CHARGE TO US. WE ALSO HAD DIFFICULTY WITH OUR BILLING, BUT WHEN WE BROUGHT IT TO THEIR ATTENTION THEY RESOLVED THE PROBLEM IMMEDIATELY.

WE HAVE BEEN USING WOW INTERNET AND CABLE SERVICES FOR A LITTLE OVER A YEAR. AFTER HAVING IT INSTALLED, WE BEGAN HAVING PROBLEMS WITH NOT BEING ABLE TO GET INTERNET SERVICE. WHENEVER IT SEEMED THAT WE REALLY NEEDED TO GET ON-LINE, WE WOULD GET THE "CANNOT FIND SERVER" MESSAGE. AFTER SEVERAL PHONE CALLS, AND SEVERAL TECHNICIANS CAME OUT, FINALLY THE PROBLEM WAS REMEDIED. THIS WAS AFTER MONTHS OF IT BEING "TEMPORARILY FIXED" BY A TECHNICIAN, ONLY FOR IT TO STOP WORKING A WEEK OR TWO LATER. IT FRUSTRATED US THAT WE COULD NOT GET A MORE SENIOR TECH OUT HERE UNTIL 5 OR 6 OTHERS TRIED TO FIX THE PROBLEM AT OUR HOME, AND ANOTHER 5 TRIED TO HELP OVER THE PHONE. WE WERE GIVEN A REDUCED RATE FOR A FEW MONTHS FOR OUR TROUBLES. IT WAS NOT WORTH THE AGGRAVATION, BUT WE APPRECIATED THE FACT THAT THEY SEEMED TO WANT TO KEEP OUR BUSINESS, AND WE HAD TONS OF CABLE TV OUTAGES WITH WARNER. WE HAVE HAD A FEW MONTHS NOW WITHOUT PROBLEMS, AND BEGAN PAYING THE FULL $59.99 LAST MONTH. WE WILL SEE.

WE'RE REALLY PLEASED WITH WOW. WE LEFT ANOTHER COMPANY DUE TO CUSTOMER SERVICE PROBLEMS AND PRICE. WE GOT FED UP AND MOVED TO WOW WE HAVE NO COMPLAINTS SINCE THE MOVE, AND THE OTHER HASN'T YET BEEN ABLE TO MATCH THE PRICE FOR MORE THAN 1 YEAR GUARANTEE.

WE USED TO LIVE IN COLUMBUS, WHERE WE HAD TIME WARNER. WE WERE ALWAYS PLEASED WITH THEIR SERVICE. WHEN WE MOVED TO GAHANNA, WE TRIED ANOTHER SERVICE PROVIDER. WE WERE NOT SATISFIED WITH THEIR SERVICE (RESPONSIVENESS), SO WE SWITCHED TO WOW. WE HAVE NOT BEEN DISAPPOINTED. ANYTIME WE HAVE AN ISSUE, IT IS EASY TO GET SOMEONE ON THE PHONE. THEY USUALLY CAN HELP US THERE - OR THEY SEND A TECHNICIAN WHO CAN. THEIR TECHNICIANS ARE KNOWLEDGEABLE. (RECENTLY, WE INSTALLED THE DVR MACHINE THAT RECORDS TV SHOWS - IT IS AWESOME.) THE TECH EXPLAINED ALL OF THE FEATURES AND WAS PROBABLY ONE OF THE MOST KNOWLEDGEABLE TECHS WE HAVE HAD FOR ANY UTILITY/SERVICE.

HAVE USED WOW FOR YEARS, WAS GOING TO SWITCH TO A COMPETITOR AFTER WOW RAISED MY RATE WITHOUT NOTICE. THE COMPETITOR DIDN'T SHOW UP ON TIME. WOW SAID THAT THEY WOULD BEAT THEIR MONTHLY RATE AND INSTALL ADDITIONAL CABLE NEEDED IN ANOTHER ROOM FREE. INITIALLY THEY GUARANTEED RATE UNTIL 1/2007 BUT THEN SAID THEY COULD ONLY GUARANTEE THE NEW RATE FOR A YEAR (UNTIL 8/2006). SHOWED UP ON TIME. SAID THAT HE COULDN'T RUN CABLE IN WALL, SO IT RUNS ON THE OUTSIDE OF THE WALL. HAVE BEEN OVERALL SATISFIED WITH MONTHLY SERVICE.

INSTALLED WIRE FROM POLE TO HOUSE. I RELUCTANTLY LET THEM DRILL 8 HOLES TO MOUNT THE CABLE. AFTER ALL THIS, THEY CAME BACK AND INSTALLED AN UNDERGROUND LINE. I HAVE MADE REPEATED ATTEMPTS TO GET THEM TO COME BACK OUT AND REMOVE THE CABLE AND PATCH THE HOLES BUT HAVE HAD NO RESPONSE FROM WOW. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I WAS VERY PLEASED WITH THE HIGH SPEED INTERNET AND THE CABLE SERVICE. THEIR CUSTOMER SERVICE IS VERY FRIENDLY AND PROFESSIONAL. I FEEL I AM GETTING A MUCH BETTER VALUE THAN WHAT I PAID FOR DIAL UP AND CABLE SERVICES PREVIOUSLY.

YOUNG MAN WHO INSTALLED THE NEW INTERNET AND CABLE SERVICE WAS ON TIME, POLITE, AND EFFICIENT. EXPLAINED EVERYTHING VERY CLEARLY. INTERNET SPEED IS BETTER THAN WITH OUR PREVIOUS COMPANY (AND WOW HAS FASTER IF YOU WANT IT). THE CABLE HAS THE CHANNELS ON THE NUMBER THEY'RE SUPPOSE TO BE!IE: 10 IS 10, 4 IS 4! A FEW THINGS ARE DIFFERENT, BUT WE'RE GETTING USE TO EVERYTHING AND IT'S FINE. BEST THING IS WE'RE SAVING ABOUT $20 A MONTH!

WHEN I EXPRESSED CONCERN ABOUT THEM DIGGING UP MY PROPERTY TO INSTALL A LINE, HE WAS HONEST ABOUT THE FACT THAT WE HAVE TIME WARNER, AND DIDN'T CHARGE ME WHEN I WENT WITH THE OTHER COMPANY.

THEY LEFT A PAMPHLET A OUR HOUSE DESCRIBING THEIR SERVICE AND THE PRICE. I CALLED THEM AND THEY CAME PROMPTLY TO INSTALL BOTH CABLE AND INTERNET SERVICE. THE CABLE IS FANTASTIC. I GET A LOT MORE CHANNELS THAN I DID WITH INSIGHT. THE INTERNET IS SO FAST. YOU DO NOT HAVE TO DIAL UP. YOU ARE ALWAYS CONNECTED THRU THEIR MODEM. YOU NEVER GET SHUT OFF OR HAVE ANY PROBLEMS. THEIR PRICES ARE GREAT AND SO IS THEIR SERVICE. IF YOU HAVE A PROBLEM THEY ARE AVAILABLE ON THE PHONE. THEY SHOW YOU STEP BY STEP FOR THE CABLE AND THE INTERNET. THEIR TECH. TOLD ME THAT HE HAD STAYED FOR HOURS AT AN OLDER COUPLES HOUSE AFTER HE INSTALLED THEIR INTERNET. THEY HAD NEVER USED THE INTERNET AND HE DID NOT LEAVE UNTIL THEY KNEW HOW. THEY LEAVE PAPERWORK TO EXPLAIN ANYTHING YOU NEED TO KNOW AND THEY ANSWER THEIR EMAILS PROMPTLY. I HIGHLY RECOMMEND THIS COMPANY.

I AM FED UP WITH THEM. OUR INTERNET IS OUT AGAIN. THEY SAID THAT IT WOULD BE A WEEK BEFORE THEY COULD COME. A COUPLE OF TIMES WHEN I HAVE CALLED THEM, THE REPRESENTATIVES HAVE BEEN RUDE. I HAVE NOT RECEIVED ANY SATISFACTION FROM THIS COMPANY. I AM VERY MOTIVATED TO FIND A NEW COMPANY BECAUSE I HAVE HAD IT. WHEN I CALL TO LET THEM KNOW THE CABLE IS OUT, IT MAY BE OUT FOR A DAY OR TWO AND THEY DO NOT MAKE ANY ADJUSTMENTS TO MY BILL. I ONLY HEAR EXCUSES WHEN I CALL THEM. NOW THE INTERNET IS OUT WHICH IS A VITAL PIECE OF EQUIPMENT FOR OUR HOUSEHOLD'S EMPLOYMENT AND EDUCATION. THEY GIVE A CHEAP PRICE BUT SERVICE STINKS.

FREE INSTALLATION, IMMEDIATE RESPONSE. MY PREVIOUS CABLE PROVIDER WAS SLOW FIXING MY HIGH-SPEED ACCESS AND WOW CAME OUT AND DID A BEAUTIFUL JOB RE-STRINGING ENTIRELY NEW CABLE. MUCH NEATER JOB. MUCH BETTER THROUGH PUT.

NICE ALTERNATIVE TO OUR LOCAL CABLE COMPANY AND OVER A SIX MONTH PERIOD WE HAVE SAVED $60.00. MAY HAVE LIMITED SERVICE AREA( MAYBE ALL OF FRANKLIN CO ONLY). GREAT SERVICE.

THESE PEOPLE WERE FANTASTIC TO DEAL WITH. THE INSTALLER WAS EXTREMELY PROFESSIONAL IN SPITE OF A NUMBER OF OBSTACLES. OUR PRICE INCLUDED TWO NEW OUTLETS, PLUS THE FIRST MONTH OF SERVICE FOR BOTH CABLE TV AND INTERNET.

THE INSTALL WENT FINE AND TONY WAS VERY NICE AND SOMEWHAT KNOWLEDGEABLE. AS FAR AS I CAN TELL, IT WAS INSTALLED CORRECTLY, BUT I STILL HAVE CABLE STRETCHING ACROSS MY BACKYARD WHICH WAS SUPPOSED TO HAVE BEEN BURIED. BETTER THAN TIME WARNER, THOUGH.

WHEN THEY CAME TO THE HOUSE THEY LAYED A NEW CABLE LINE AND SPENT ABOUT 2 HOURS GETTING US HOOKED UP. IT TURNS OUT THAT THEY CUT OUR PREVIOUS CABLE LINE (INSIGHT) AND DID NOT GROUND THEIR CABLE. WE HAD INTERMITTENT SERVICE WITH THE HIGH SPEED INTERNET, AND OFTEN NO SERVICE. WHEN I CALLED TO GET ASSISTANCE (3 TIMES) THE WAIT WAS 45 MINUTES WITH NO RESOLUTION TO THE PROBLEM. WE WENT BACK TO INSIGHT AFTER 10 DAYS (THEY HAD TO LAY NEW CABLE SINCE WOW CUT IT) AND THEY GAVE US AN INTRODUCTORY RATE FOR 12 MONTHS. DON'T BE FOOLED BY CHEAP RATES, IT IS NOT WORTH THE HEADACHE!

GREAT SERVICE AND AN INEXPENSIVE CABLE INTERNET PROVIDER. HIS WORK WAS CLEAN, HE CLEANED UP HIS MESS, AND WAS VERY COURTEOUS. HE WENT ABOVE AND BEYOND THE CALL OF DUTY TO INSURE WE HAD QUALITY SERVICE AND UNDERSTOOD EVERYTHING.

INSTALLATION SPECIAL $4.99/MONTHLY SERVICE $55.

THEY INITIALLY TOLD ME THE SERVICE WAS CHEAPER. ITS NOT. NOW MY INTERNET SERVICE DOESN'T WORK AND THE CABLE PICTURE IS OF POOR QUALITY AND THEY CONTINUALLY RENEGE ON APPOINTMENTS. EACH TIME I CALLED IN, ALL I GOT FROM THE TECH'S WAS THAT THEY DO NOT GUARANTEE THEIR SERVICE. FINALLY, I HAD TO CALL ANGIE'S LIST TO GET SOMEONE AT W.O.W. TO HELP ME. ULTIMATELY - THEY KEPT SAYING IT WAS AN INTERMITTENT PROBLEM. IN THE PROCESS OF THIS 2 WEEK TORTURE WE DISCOVERED BROKEN PORTS ON MY TAP, BAD ETHERNET CARDS (MY ETHERNET CARD WORKED FINE FOR ROAD RUNNER), FIREWALL ISSUES (MY FIREWALL WORKED FINE FOR ROAD RUNNER AND THEY OFFER NO ALTERNATIVE NOT EVEN IN HOUSE!). 2/12 - AGAIN, I WAS HAVING DIFFICULTY WITH THE INTERNET EMAIL. IT WAS A 30 MINUTE WAIT AND THEN THE CUSTOMER SERVICE PERSON HUNG UP ON ME WHEN I ASKED THEM TO HOLD A SECOND WHILE I BLEW MY NOSE. THE PROBLEM IS STILL NOT RESOLVED.

THE TECHNICIAN DRILLED HOLES THROUGH THE SIDE OF MY HOUSE WITHOUT CONSULTING ME FIRST. SINCE I HAD CABLE BEFORE, I''M NOT SURE WHY THIS WAS NECESSARY. THE AREA WHERE THE INTERNET CABLE WAS INSTALLED WAS LEFT DIRTY. THE TECHNICIAN DIDN''T BOTHER TO CLEAN HIS SHOES AFTER BEING OUTSIDE AND TRACKED DIRT ON OUR FLOOR. I TOOK AN ONLINE SURVEY FROM WOW AFTER THE TECHNICIAN LEFT AND DISCOVERED HE DIDN''T COVER HALF THE THINGS HE WAS SUPPOSED TO HAVE COVERED WITH ME. I AM REALLY SORRY I SWITCHED FROM TIME WARNER, EVEN THOUGH THE PRICE IS MUCH CHEAPER. UNFORTUNATELY, THE DAMAGE IS DONE!

INSTALLATION WAS UNPROFESSIONAL, WE WAITED AN ENTIRE SAT WITHOUT SHOWING UP AND THEY NEVER FIXED THE PICTURE PROBLEMS ON LOCAL 4, 6, 10. INTERNET IS GREAT. IF I WASN''T SAVING MONEY OVER TIME WARNER, I''D LEAVE. THE PRICE INCREASE LETTER WAS A SURPRISE. STILL LESS THAN TIME WARNER. THIS IS GOOD SERVICE, BUT KNOW WHAT YOU ARE GETTING.

RATE IS FOR BASIC CABLE AND HIGH SPEED INTERNET MONTHLY. THEY HAVE GREAT SERVICE ALL AROUND AND OFFER 72 CHANNELS ON THEIR BASIC CABLE, PLUS THE INTERNET THROUGH CABLE WITH THREE SPEEDS TO CHOOSE FROM,WHICH DOESNT TIE UP MY PHONE LINE. MY DAUGHTER LOVES IT, SHE TAKES COLLEGE COURSES ONLINE. THEY WERE EASY TO GET A HOLD OF AS WELL.

*BEWARE* THIS IS AMERICAST WITH A NEW NAME BUT SAME HORRIBLE SERVICE AND QUALITY. I WAITED ON HOLD FOR OVER 2 HOURS BEFORE I HUNG UP THE PHONE. I WAITED FOR TECH SUPPORT ON AVERAGE 45 MINUTES BEFORE I FINALLY REACHED SOMEONE. THE CONNECTION WAS HORRIBLE. I NOW HAVE A DIFFERENT COMPANY AND RECEIVE AN EXCELLENT CONNECTION AND FAST CUSTOMER SUPPORT. I CANCELLED SERVICE AND THEY NEVER CAME FOR THE EQUIPMENT RETURN. I EVEN CALLED TO CONFIRM THE APPOINTMENT TIME AND THEY CLEARLY MISSED IT. THEY WERE SUPPOSED TO BE HERE BETWEEN 9 AND 12 BUT IT IS NOW 6PM, SO I GUESS THIS BOX AND MODEM IS MINE NOW.

CALLED ON TUESDAY, THEY ARRIVED ON TIME ON FRIDAY.