United Refrigeration

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Everything went well, and it was a good experience. They showed on time, were friendly and courteous, and did a good job with the installation. They also sent someone out to inspect the work which I appreciated.

They did a wonderful job helping me.

I KNEW BY ALL THE PARTS HE WAS SAYING HAD TO BE REPLACED THE ESTIMATE WAS GOING TO BE OUTRAGEOUS. I HAD A HUNCH HE DID NOT KNOW WHAT HE WAS DOING. ANOTHER COMPANY VERIFIED MY HUNCH BY ONLY REPLACING ONE PART THAT FIXED THE AIR CONDITIONER. I WILL NEVER CONSIDER UNITED REFRIGERATION AGAIN.

VERY PROMPT. WHEN I FIRST CALLED, THEY TOOK THE TIME TO EXPLAIN PRICING OF SERVICE CALLS AND ANSWERED MY QUESTIONS.

THE COMPANY CAME OUT TO DIAGNOSE OUR PROBLEM AND ORDERED A NEW OUTDOOR UNIT. THEY CALLED ME AFTER LEARNING THAT THE MANUFACTURER NO LONGER MADE THE ENTIRE UNIT AND THEY REPLACED A SPECIFIC MAJOR PART INSTEAD. THEY ALSO DIAGNOSED THE FAILURE OF A SMALLER PART THAT LED TO THE BIGGER PROBLEM. LARRY AND THE OTHERS DID GOOD WORK. AT MY REQUEST, THE SERVICE DEPARTMENT ALSO AGREED IN ADVANCE TO STICK WITH THEIR ORIGINAL ESTIMATE IF A SECOND PROBLEM WAS FOUND. THAT VERY THING HAPPENED AND THEY HONORED THE AGREEMENT.

BOB IS EXCELLENT, IS FROM THE OLD SCHOOL.

I SET UP AN APPOINTMENT DAY, AND THEY CALLED ME SHORTLY BEFORE THEY WERE READY TO COME - ALLOWING ME TO TAKE AS LITTLE TIME OFF OF WORK AS POSSIBLE. THE DIAGNOSTIC CHARGE WAS APPLIED TO THE TOTAL REPAIR/LABOR CHARGE. A PART WAS NEEDED, AND CAME IN FAIRLY TIMELY. THEY WORKED WITH ME IN SETTING UP A TIME THAT WAS GOOD FOR ME FOR THE ACTUAL REPAIR. SCOTT RETURNED TO MY HOME TO DO THE REPAIR. HE IS PROFESSIONAL, COURTEOUS, AND CLEANED UP AFTER THE WORK. THERE WAS A LOT OF OIL AND GREASE FROM THE WASHING MACHINE. HE ASKED PERMISSION TO OPEN A BAG OF CAT LITTER IN THE BASEMENT TO TRY TO SOAK IT UP FOR EASIER CLEANING. THE TIME NEEDED and COST ESTIMATED WAS ACCURATE TO WHAT ACTUALLY HAPPENED. I WILL DEFINITELY CONTACT THEM FOR FUTURE WORK.

HAD TO TAKE ICE CUBE MAKER IN BECAUSE NO ONE SERVICES IN THE HOUSE. THEY IMMEDIATELY KNEW WHAT WAS WRONG BUT FAILED TO CALL ME WHEN WORK WAS COMPLETED. WOULD DEFINITELY USE AGAIN BUT WOULD BE SURE TO CHECK ON PROGRESS. A BIT PRICEY BUT A NEW ICEMAKER LIKE THIS COSTS OVER $800.

SERVICE MAN WAS NEAT, COURTEOUS AND EFFICIENT. HIGHLY RECOMMEND BOB COOK, #91.

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