Traditional Hardwood Floors

THEY WOUND UP INSTALLING THE WRONG FLOOR, BY ACCIDENT. THEY COULD HAVE LIED TO US AND CLAIM THAT IT WAS OUR FAULT, BUT THEY DID ADMIT THE FAULT AND DID EVERYTHING THEY COULD TO WORK WITH US AND WERE VERY HONEST IN THE MATTER. THEY WERE WILLING TO DO WHATEVER THEY HAD TO TO MAKE IT CORRECT. THEY DID AN EXCELLENT FOLLOW UP WHEN SOMETHING HAD GONE MAJORLY WRONG. I WOULD DEFINITELY USE THEM AGAIN. I WAS VERY PLEASED OVERALL AND WE DID ACCEPT THE FLOOR ONCE THEY FINISHED IT. I THINK WE LIKE THE FLOOR BETTER THAN THE ONE WE HAD ORIGINALLY CHOSEN.

THEY GAVE US GOOD ADVICE ON HOW TO REPAIR THE FLOOR. VS. TEARING IT UP AND REPLACING IT. WE DECIDED TO JUST REPLACE IT.

THEY DID A GREAT JOB AND WE ARE VERY HAPPY WITH THE FLOOR.

THEY DID A VERY GOOD JOB AND THE FLOORS LOOK GREAT!

I WOULD RECOMMEND THIS COMPANY IF THE JOB ONLY INVOLVED RE-FINISHING AN EXISTING HARDWOOD FLOOR - THE 2 AREAS THEY DID FOR ME THAT INVOLVED ONLY RE-FINISHING, WERE EXCELLENTLY DONE. HOWEVER, I WOULD NOT RECOMMEND THEM FOR A NEW INSTALLATION - THE QUALITY OF WORK IS PROBABLY ''GOOD'' BUT NOT GREAT, AND THEIR OVERALL COMMUNICATION IS SEVERELY LACKING - I FELT I HAD TO CHASE THEM DOWN IN ORDER TO DETERMINE WHEN AND HOW THE JOB WOULD BE FINISHED (THEY WERE VERY POOR AT RETURNING PHONE CALLS). I FINALLY DECIDED TO TERMINATE THEIR INVOLVEMENT WITH THE LAST STEPS OF THE INSTALLATION. THIS PROMPTED GARY HAISLET (THE OWNER OF THE COMPANY)TO COME OUT TO TO MY HOME; HE WAS EXTREMELY APOLOGETIC AND CONCERNED ABOUT THE PROBLEMS I HAD EXPERIENCED. HE AGREED THAT THE JOB HAD NOT BEEN FOLLOWED UP ON PROPERLY. HE WAS COMMITTED TO DOING WHAT IT TOOK TO MAKE SURE I WALKED AWAY A SATISFIED CUSTOMER, AND ALLOWED ME TO ADJUST OFF THE AMOUNT DUE TO HIM, AND USE ANOTHER CONTRACTOR TO FINISH THE JOB.

I HAD AN EXTREMELY DIFFICULT TIME WITH THIS COMPANY. LOTS OF POOR COMMUNICATION BETWEEN WORK CREW AND OFFICE STAFF. OFFICE STAFF DIDN''T RETURN MULTIPLE PHONE CALLS. WORK CREW NICKED WALLS WITH EQUIPMENT, SPLASHED WALLS WITH POLYURETHANE, LEFT ALL LIGHTS ON REPEATEDLY (HOUSE WASN''T OCCUPIED AT THE TIME), AND EVEN LEFT THE SLIDING BACK DOOR OPEN ONCE (COMPLETELY OPEN--EVEN THE SCREEN! THE HOUSE COULD HAVE BEEN FILLED WITH WILDLIFE, NOT TO MENTION BEING BURGLARIZED!! LUCKILY NOTHING HAPPENED). WORK CREW OFTEN WAS NOT SHOWING UP WHEN OFFICE STAFF SAID THEY''D BE THERE. THE FLOORS ENDED UP LOOKING GOOD BUT WOW, IT WAS STRESSFUL GETTING THERE, AND I WOULD NOT WANT TO EXPERIENCE IT AGAIN.

IT TOOK A DAY LONGER THAN I WAS TOLD IT WOULD. THEIR CLEANLINESS WAS NOT AS GOOD AS I WANTED. JOSH THE SALESMAN WAS INFORMED OF THIS PROBLEM AND HE HAS PROMISED TO MAKE IT RIGHT.

CAME FOR ESTIMATE SAME DAY I CALLED FOR INFO - SCHEDULED WITHIN TWO WEEKS - WORK DONE ON TIME - THEY WARNED US AHEAD OF TIME ABOUT SEVERAL PET DAMAGE SPOTS - THE REST OF THE FLOOR LOOKS GREAT. THE MOVING COMPANY SCRATCHED THE FLOOR MOVING THE PIANO BACK IN THE LIVING ROOM BUT JOSH CAME OUT THE SAME DAY TO EVALUATE AND RICKY WAS THERE THE NEXT DAY TO BUFF THE SCRATCHES OUT AND APPLY ANOTHER COAT OF FINISH. HE ALSO WAS KIND ENOUGH TO FILL IN A GOUGE THE MOVERS MADE IN OUR KITCHEN VINYL FLOOR. WE FELT THAT EVERYTHING WAS HANDLED MOST PROFESSIONALLY. EVERY ONE WE CAME IN CONTACT WITH WAS VERY PLEASANT AND HELPFUL.

POOR COMMUNICATION, LACK OF ATTENTION TO DETAIL, AN INABILITY TO FOLLOW EXPRESSED REQUESTS, POOR FOLLOW-UP AND SHODDY WORKMANSHIP ALL PLAGUED THIS PROJECT. IN THEIR DEFENSE, THEY CAME OUT MANY TIMES TO GET THINGS RIGHT, BUT IT TOOK THEM SIX TIMES IN COMING OUT, AFTER THE FACT, BEFORE THE PROBLEMS WERE RECTIFIED. I MIGHT CONSIDER USING THEM IN THE FUTURE, BUT IT WOULD BE WITH SOME LEVEL OF TREPIDATION AND I WOULD HAVE TO FEEL LIKE THEYVE CORRECTED THESE SHORTCOMINGS ON AN ORGANIZATION-WIDE LEVEL.

MANAGEMENT WAS VERY COOPERATIVE WHEN DEALING WITH ALL SERVICE ISSUES THAT AROSE. FLOOR BOARD REPLACEMENT LOOKS INCREDIBLE - AS IF THOSE SAME BOARDS HAVE BEEN THERE FOR YEARS. PRICE WAS STEEP, BUT WORTH THE COST.

NOT VERY PROFESSIONAL. PRICE WAS NOT COMPETITIVE.

THEY ARE VERY UNPROFESSIONAL, THEY DID NOT CLEAN UP AFTER THEMSELVES; THEY LEFT GLUE ON MY LIVING ROOM CARPET, BEDROOM CARPET, CARPET GOING TO BASEMENT AND WALL COMING IN FROM GARAGE. THEY LEFT NAILS IN THE DRIVEWAY, PUT A BIG SCRATCH IN THE FRONT OF MY DRYER, THREW AWAY A BIG PIECE OF CARPET I ASKED THEM TO SAVE; LET THE TOILET LEAK ALL OVER THE BATHROOM FLOOR AFTER REINSTALLING IT SO I HAD A WATER MESS TO CLEAN UP WHEN I GOT HOME; DIDN'T COME WHEN THEY SAY THEY WOULD AND THEN WHEN THEY STARTED THE JOB DIDN'T COME NEXT DAY TO FINISH IT. PUT A BIG DENT IN MY WALL BRINGING TOILET BACK IN HOUSE WHEN THEY REINSTALLED IT. DIDN'T TAKE RESPONSIBILITY FOR THEMSELVES OR THEIR SUBS EVERYTHING ACCORDING TO THEM IS THE CUSTOMERS FAULT. DIDN'T LAY CARPET COMING IN FROM GARAGE IN DIRECTION I ASKED THEM TO LAY IT.

RECEIVED A $200 DISCOUNT BECAUSE OF AL MEMBERSHIP.

I WAS CONCERNED WHEN I SAW 2 VERY YOUNG GUYS AT OUR PROPERTY. THEIR SKILL LEVEL AND RESPONSIBILITY OBVIOUSLY WAS NOT HINDERED BY THEIR AGE. DID A FANTASTIC JOB REFINISHING VERY OLD WOOD FLOORS THAT WERE PRETTY ROUGH IN PLACES. THEY HAND SCRAPED THE FINISH AROUND AN IN-FLOOR LAUNDRY SHOOT AND IN THE CORNERS. EXCELLENT WORK AND EXCELLENT CLEANUP. THEY EVEN CAME OUT A DAY EARLY TO PERFORM THE WORK. THIS IS THE FIRST TIME I HAVE EVER HAD A CONTRACTOR MEET OR BEAT A DEADLINE. PRICES A LITTLE ON THE HIGH SIDE BUT YOU GET WHAT YOU PAY FOR. EXCELLENT COMPANY, SECOND TIME THEY HAVE PERFORMED WORK FOR US.

THEY DID A GREAT JOB! THEY WERE VERY HELPFUL AND DID THE JOB IN THE TIME THEY SAID THEY WOULD. WHEN WE HAD A QUESTION WITH THE BILL THEY RESOLVED IT IMMEDIATELY. THE FLOORS LOOK GREAT.

THE OFFICE STAFF CALLED ME HONEY ALL THE TIME WHEN I CALLED TO COMPLAIN THAT THEY'RE WORKERS DIDN'T SHOW UP. I TOOK TIME OFF WORK TO BE THERE AND THEY WEREN'T SHOWING UP. A SIX DAY JOB TOOK SEVERAL WEEKS.

WITH THE SINGLE EXCEPTION OF THE BEHAVIOR OF THE LEAD INSTALLER, I RATE THIS COMPANY EXCELLENT. THE QUALITY OF THE WORK WAS EXCELLENT AND THE OFFICE WAS RESPONSIVE WHEN WE HAD ISSUES. HOWEVER, THE ATTITUDE AND BEHAVIOR OF THE LEAD INSTALLER WAS UNPROFESSIONAL. WE PROVIDED THE MATERIAL FOR THE INSTALLATION OF A HARDWOOD FLOOR. FROM THE MOMENT HE WALKED IN THE DOOR WE FELT HE WAS TRYING TO CHEAT US.

ARRIVED 3 HOURS LATE ONE DAY, THEN 5 HOURS LATE THE NEXT. PAYMENT DUE AT TIME OF COMPLETION, BUT WORKERS LEFT WITHOUT SAYING THEY WERE DONE ,AND NEVER PRESENTED BILL,OR EVEN INVOICE MAILED INVOICE CHARGED FOR WORK NOT DONE, AND WHEN WE PROTESTED, THEY ACCUSED MY WIFE OF LYING ABOUT PREP WORK LADY WHO CALLED FOR COLLECTION WAS RUDE QUALITY OF ACTUAL WORK WAS GOOD

SCHEDULED, TOOK OFF, DEPOSIT FOR 1/2. CONTRACTORS DIDNT HAVE MATERIALS AND WERENT SURE WHAT THEY WERE SUPPOSE TO DO. TRUCKERS DROVE THROUGH THE GRASS! SAID THE COMPANY ACCUSED THEM OF RACIAL SLURS!

THEY NEW EXACTLY WHAT THEY WERE DOING, WERE PROMPT AND FINISHED ON SCHEDULE. WILL DEFINITELY USE THEM AGAIN.

VERY HELPFUL SALES REP. GREAT WORK DONE ON FLOORS. WOULD RECOMMEND TO FRIENDS AND FAMILY.

THE ESTIMATE WAS LOWER THAN THE ACTUAL PRICE, IT WAS A MISTAKE BY THE ESTIMATOR. OTHER THAN THAT EVERYTHING WENT VERY WELL!

OVERALL A GREAT EXPERIENCE. THE JOB TOOK A FEW DAYS LONGER THAN ORIGINALLY ESTIMATED. THE PEOPLE WHO INSTALLED OUR FLOOR WERE EXCEPTIONALLY POLITE, COURTEOUS, FRIENDLY AND REALLY CARED ABOUT OUR HOME AND THE END RESULT WITH THE FLOOR.

THEY DID A GOOD JOB. THEY COORDINATED WITH CARPET PEOPLE AND PLUMBER, BUT IT TOOK A LOT OF PHONE CALLS ON MY PART. THEY ALL DID EXCELLENT WORK, BUT THE ORGANIZATION COULD HAVE BEEN BETTER.

ASK TO SEE THE TYPE OF WOOD YOU ARE USING WITH THE FINISHED STAIN YOU LIKE. GET EVERYTHING DETAILED FOR THEIR PROTECTION AND YOURS