Thompson Chimney Services

THE COMPANY DID AN EXCELLENT JOB. THEY WERE QUICK AND EFFICIENT.

EXTRA CHARGE FOR TRAVELING TO LANCASTER, OHIO. WAS $70 MORE PER CHIMNEY COMPARED TO THEIR COMPETITORS. I DIDN'T HIRE THEM DUE TO HIGH COST IN ESTIMATE.

IN THE PROCESS OF DOING THE WORK THEY REMOVED THE CLEAN-OUT TO THE CHIMNEY(AN OPENING WITH A REMOVABLE CAP) WHICH IS USED TO REMOVE FALLEN MORTAR, DIRT, ETC. IT ALSO ALLOWS ME TO SEE IF THE CHIMNEY IS LEAKING BY SEEING IF MOISTURE IS IN THERE. THEY DID NOT ASK ME IF I WANTED THE CLEAN-OUT REMOVED. I CALLED THE OWNER. HE LEFT ME A MESSAGE THAT HE WOULD PUT IT BACK IN, BUT THAT IT WAS NOT NECESSARY IN ANY WAY. I CALLED AND LEFT A MESSAGE FOR HIM ASKING HIM TO LEAVE A DAY THAT THEY COULD COME ON MY ANSWERING MACHINE, PREFERABLE AFTER 1:00 IN THE AFTERNOON. I GOT NO ANSWER, SO I CALLED AGAIN AND SAID THAT IF THAT WAS A PROBLEM, I WOULD TRY TO GET SOMEONE HERE FOR ANOTHER TIME. STILL NO ANSWER, I CALLED AGAIN AND ASKED FOR A CALL BACK AND STILL HAVE NO CALL BACK AS INDICATED BY THE LACK OF A MESSAGE ON MY ANSWERING MACHINE WHICH IS WORKING PERFECTLY. IT HAS NOW BEEN SEVERAL WEEKS AND NO RESPONSE. IF IT WEREN'T FOR THIS PROBLEM, I WOULD HAVE RATED THEM VERY HIGH.

THE 2 MEN WHO CAME OUT WERE NICE AND FRIENDLY. THEY ACTUALLY ARRIVED 1/2 HOUR EARLY, WHICH WAS FINE WITH ME. THE SERVICE WAS EXCELLENT AND THE PRICE WAS VERY REASONABLE.

CHARLEY WAS ON TIME, VERY POLITE AND FAIRLY PRICED.

THEY EXPLAINED AND POINTED OUT ALL THE TUCKPOINT POSITIONS AND ALL ASPECTS OF THE JOB, AS WELL AS CLEANING UP WELL AFTERWARDS.

THEY ARE PROFESSIONAL, EFFICIENT AND GET THE JOB DONE WITH LITTLE FUSS.

MIKE THOMPSON IS A PLEASURE TO DO BUSINESS WITH. HE WAS HERE DAILY WORKING AND SUPERVISING HIS CREW. THE WORK WAS STARTED AND COMPLETED WHEN HE SAID IT WOULD BE WHEN HE GAVE THE ESTIMATE. THE WORK TOOK THEM 5 DAYS. ALL MATERIAL FROM THE OLD CHIMNEY WAS REMOVED. CLEAN UP WAS EXCELLENT. THE FINISHED CHIMNEY IS FIRST RATE. IT IS EASY TO RECOMMEND THIS COMPANY FOR A CHIMNEY REPAIR OR REBUILD.

ON TIME & REALLY PROFESSIONAL. HE WAS VERY HONEST IN SAYING THAT HE WAS NOT ABLE TO DO THE WORK.

ON THE 3 MESSAGES I LEFT REQUESTING TO SCHEDULE AN ESTIMATE I MENTIONED MY NEIGHBOR AND THAT I HAD SEEN THEIR NAME ON ANGIE'S LIST. ON MY THIRD ATTEMPT TO CONTACT THEM I PRACTICALLY BEGGED THEM TO CALL ME BACK. TWO DAYS LATER THEY CALLED AND THEN SHOWED UP TWO DAYS AFTER THAT WITHOUT A LADDER TO CHECK MY CHIMNEYS AND COULDN'T TELL ME A THING. SAID THEY WOULD COME BACK THE NEXT DAY WITH A LADDER, NEVER SHOWED, NEVER CALLED. I WAS FINALLY ABLE TO REACH THEM AFTER TRYING SEVERAL MORE TIMES AND THEY CAME OUT A WEEK LATER. I WAS GIVEN A BRIEF DESCRIPTION OF THE PROBLEM AND TOLD THAT THEY WOULD EITHER DROP AN ESTIMATE OFF THE NEXT DAY OR THEY WOULD MAIL IT THE NEXT DAY. SURPRISE, SURPRISE! I STILL HAVE NEVER RECEIVED THEIR ESTIMATE! I WOULD NEVER USE THIS COMPANY BASED ON THEIR POOR RESPONSE AND CUSTOMER SERVICE!!!

THEY HAD INITIALLY DONE THE WORK LAST FALL WHICH I HAD A PROBLEM WITH. I CALLED THEM TO COME BACK OUT AND THEY NEVER RETURNED MY CALL.

THEY WERE ABLE TO PROVIDE ESTIMATES AND DO THE WORK VERY QUICKLY AND DID A GOOD JOB CLEANING UP AFTER THE JOB.

THE CAME OUT THE NEXT DAY FOR AN ESTIMATE AND SAW THAT THE ISSUE WAS VERY MINOR. DID NOT NEED ATTENTION AT THIS TIME. IMPRESSED WITH PROMPTNESS AND HONESTY.

THEY WERE EXCELLENT, DID A VERY GOOD JOB, AND IT LOOKS GREAT.

RETURNED MY CALL RIGHT AWAY AND WAS UP FRONT ABOUT THEM NOT ABLE TO DO THE INSERT. GAVE ME A NAME OF ANOTHER COMPANY TO CALL. VERY HELPFUL.

PERFORMED FLAWLESS WORK. ARRIVED ON TIME. FINISHED JOB WITHIN SCHEDULED TIME PERIOD. THOROUGHLY CLEANED UP AFTER THEMSELVES. STATE-OF-THE-ART EQUIPMENT (REMOTE CAMERA). WOULD RECOMMEND HIGHLY.

PEOPLE AT THIS COMPANY ARE FRIENDLY, PROFESSIONAL, AND CONSCIENTIOUS. DAVID THOMPSON WENT ABOVE AND BEYOND THE CALL OF DUTY ON THIS JOB. THE HOUSE LOOKS GREAT, BUT THE 'JOB' DIDN'T STOP THERE. WHEN I STEPPED OUTSIDE TO CHECK THE WORK, I LOCKED MYSELF OUT OF THE HOUSE. DAVID HAD HIS CREW BRING THE LADDERS BACK OUT, AND WE TRIED TO BREAK INTO THE HOUSE. IT WAS RAINING, AND WE WERE ALL SOAKED. WHEN THE BREAK-IN FAILED, DAVID GAVE ME A RIDE DOWNTOWN TO GET A KEY FROM MY PARTNER AND THEN HE DROVE ME BACK HOME.

YOU GET WHAT YOU PAY FOR. I WILL USE THEM IN THE FUTURE FOR CHIMNEY SWEEPS.

THEY WERE PROMPT TO GET HERE AND VERY PROFESSIONAL. I WAS IMPRESSED BECAUSE HE WENT OUT TO THE CAR AND WROTE EVERYTHING OUT SO I HAD AN ESTIMATE ON THE SPOT BEFORE HE STARTED THE WORK. THEY CAME OUT JUST A FEW DAYS AFTER I SIGNED THE CONTRACT TO BEGIN THE WORK.

THEY ARE AWESOME! THEY WORK LIKE DOGS ALL DAY, THEY WERE HAPPY TO EXPLAIN ANYTHING AND ANSWER QUESTIONS, THEY CLEANED UP EVERYTHING AND IT LOOKS ABSOLUTELY BEAUTIFUL. I DIDN'T REALIZE WHAT POOR SHAPE MY CHIMNEY WAS IN UNTIL THEY FIXED IT.

THEY SAID TO KEEP AN EYE ON THE CHIMNEY AND THAT IF THERE WAS STILL A PROBLEM THEY WOULD COME BACK AND PUT ON A MULTIPLE FLUE AND CHIMNEY CAP. IN OTHER WORDS, THEY WERE NOT TRYING TO MAKE MONEY OFF OF US BY RECOMMENDING A MORE EXPENSIVE TREATMENT UNLESS IT WAS ABSOLUTELY NECESSARY.

SHOWED UP FOR ALL APPOINTMENTS, WAS ALWAYS QUICK TO RESPOND TO PHONE CALLS AND HIS WORK IS WELL WORTH THE PRICE.

WE THOUGHT WE WOULD NEED REPAIR, BUT THEY TOLD US THAT IT DID NOT NEED ANY REPAIR. THE CLEANING WAS A VERY DIFFICULT PROCESS BECAUSE WE HAVE A STUCCO CHIMNEY. MILDEW HAD FORMED AND THEY JUST CLEANED IT UNTIL IT WAS COMPLETE. THEY EVEN STOPPED BY AFTER THE WORK WAS DONE TO ANSWER ANY QUESTIONS WE HAD. THEY REALLY WENT ABOVE AND BEYOND THE CALL OF DUTY. THEY WERE VERY PLEASANT TO WORK WITH.

THEY RETURNED MY CALLS PROMPTLY. ARRANGED TO COME FOR ESTIMATE IN A TIMELY MANNER. GAVE A DETAILED DESCRIPTION OF WORK NEEDING TO BE DONE. ESTIMATE WAS CONSIDERABLY HIGHER THAN COMPANY I ENDED UP USING.

CANNOT RATE BECAUSE THEY WOULD NOT PROVIDE SERVICE TO ME, DESPITE THEIR CLAIM THAT THEY SERVICE ENTIRE AREA.