Thompson Chimney Services

Overall experience was excellent. It was easy to schedule, Mike was exactly on time, and very helpful and knowledgeable about discussing my future plans for the fireplace. The job was done quickly and neatly with no mess in my living room.

THEY WERE ABLE TO FIND THE EXACT SAME BRICKS THAT MY HOUSE WAS BUILT WITH. THEY DID AN EXCELLENT JOB, AND IT LOOKS WONDERFUL. THEY CAME PROMPTLY FOR THE ESTIMATE AND THE WORK. THEY WERE VERY PLEASANT TO WORK WITH, AND EXPLAINED EVERYTHING WELL.

Company never returned call for service.

On time, very polite, even put up a protector I BOUGHT to put on my chimney to keep animals out! (And didn't charge for this extra effort!)

CHARLEY BUTTS PROVIDED A SECOND OPINION AFTER BLACKBURN'S TECHNICIAN INDICATED EXTENSIVE REPAIRS WERE NEEDED. WE WERE SUSPICIOUS OF BLACKBURN'S EVALUATION. WE SAVED $3,000 BY CONSULTING D M THOMPSON. CHARLEY FOUND NO NEED FOR MAJOR REPAIRS AT THIS TIME.

THEY LEFT ME A MESSAGE THE FOLLOWING DAY AND HAD SOMEONE COME OUT AND TAKE A LOOK THE DAY AFTER THAT, SO THEY WERE QUICK TO RESPOND. HOWEVER, THEY LEFT A BRIEF LETTER SAYING THE JOB WAS TOO SMALL FOR THEM TO CONSIDER. WOULD CONSIDER CALLING THEM FOR A LARGER JOB.

THE REPRESENTATIVE WAS RESPONSIVE, AND PUNCTUAL WITH REGARD TO THE ESTIMATE. HOWEVER, HIS ESTIMATE WAS EXTREMELY HIGH. BASICALLY, $250 PER HOUR. WHEN I QUESTIONED THE PRICE, HE SAID THAT HE HAD TO PAY 8 EMPLOYEES. WHEN I ASKED IF ALL 8 WOULD BE AT MY JOB, HE CONCEDED THAT THERE WOULD BE 2 AT THE MOST. I FELT HE EITHER DIDN'T REALLY WANT THE JOB, OR WAS TRYING TO TAKE ADVANTAGE OF A SINGLE WOMAN. EITHER WAY, I WOULDN'T CALL THIS CONTRACTOR AGAIN.

THEY ARRIVED ON TIME AND WORKED IN AN EFFICIENT FASHION TO FILL ALL MAJOR MORTAR JOINTS THAT NEEDED TUCK POINTING. AFTER COMPLETING THE JOB THEY CLEANED UP ALL EXCESS MORTAR BY HOSING DOWN THE DRIVEWAY. THEY DID AN EXCELLENT JOB. I WOULD READILY HIRE THIS FIRM AGAIN. THEY WERE VERY GOOD TO WORK WITH.

STAFF ARRIVED ON TIME, WAS POLITE AND CLEANED UP AFTER WORK WAS COMPLETED. THE CHIMNEY EXPERIENCED SOME WATER LEAKING AFTER THE WORK WAS FINISHED. DM MADE A COUPLE ADDITIONAL TRIPS TO ENSURE THE PROBLEM WAS SOLVED. DAVID WAS VERY EASY TO WORK WITH. I WILL USE DM AGAIN FOR ANY CHIMNEY RELATED WORK.

COMPANY RETURNED CALLS IN A TIMELY MANNER. WE WERE ABLE TO GET AN ESTIMATE QUICKLY AND MORE IMPORTANTLY, THE COMPANY WAS ABLE TO START THE JOB WITHIN A MONTH OF OUR GETTING THE ESTIMATE. THE JOB WAS STARTED AND COMPLETED WHEN THEY TOLD US IT WOULD BE. THE CREW CLEANED UP THE PREMISES DAILY. THE MAILBOX JOB TURNED OUT TO BE A LITTLE TRICKY, BUT THE CREW STAYED AND WORKED ON A SATURDAY UNTIL IT WAS DONE CORRECTLY, NOT ONLY TO OUR SATISFACTION, BUT TO THEIR OWN HIGH QUALITY STANDARDS.

WE FOUND D M THOMPSON A PLEASURE TO WORK WITH. THEY WERE TIMELY, POLITE, AND INFORMATIVE. WE ALSO HAD TO CALL THEM OUT A SECOND TIME AS MORE LEAKING WAS NOTICED DURING THE NEXT HEAVY RAIN PERIOD. THEY HAD SOMEONE OUT THE NEXT DAY, RESEALED ANOTHER AREA AROUND SOME FLASHING, AND RE-WATERPROOFED THE AREA. WILL CHECK THE NEXT TIME WE HAVE A HEAVY RAIN AGAIN (OUR CHIMNEY HAS LEAKED FOR A WHILE). I WAS HAPPY WITH THE COMPANY OVERALL, AND WOULD USE THEM AGAIN. I FOUND THEM TO BE HONEST AND STRAIGHTFORWARD.

THEY CLEANED UP EVERYTHING VERY WELL AND WILL COME BACK TO WATERPROOF IN 2-3 WEEKS. THEY DID A VERY GOOD JOB WITH MATCHING THE BRICK AND THEIR PRICE WAS VERY REASONABLE. IT WAS THE BEST OUT OF THE THREE ESTIMATES WE RECEIVED. THEY CAME ON TIME WHEN THEY SAID AND COMPLETED THE JOB AS SCHEDULED.

THEY CLEANED UP VERY WELL. THEY WERE VERY PROFESSIONAL.

I ARRANGED THIS WORK WITH DAVID FROM D.M. THOMPSON OVER THE PHONE, WORKING FROM OUT OF TOWN. VERY EASY TO WORK WITH, WORK WAS COMPLETED ON TIME, AND THE QUALITY OF WORK WAS OUTSTANDING. I HIGHLY RECOMMEND D.M. THOMPSON.

HE CLEANED MY CHIMNEY AND STATED THAT IT WAS UNSAFE TO USE, AS THERE WERE SOME GAPS IN IT. HE GAVE ME AN ESTIMATE TO FIX THE PROBLEMS, HOWEVER I HAVE DECIDED NOT TO USE IT. HE IS AN EXCELLENT CHIMNEY SWEEP. HE INSTALLED TWO DELUXE CHIMNEY CAPS AS WELL.

IMMEDIATE RESPONSE TO OUR REQUEST. PRICE WAS TOO HIGH ($24000). BUT DAVID WAS VERY COURTEOUS AND PROMPT IN HIS ESTIMATE. UNFORTUNATELY, THEY WEREN'T ABLE TO COME UP WITH A ''MEETING OF THE WAYS'' TO BRING THE COST DOWN, YET DO A GOOD JOB.

RESPONDED, AND SUPPLIED A QUOTE THAT WAS HIGHER THAN WHAT I RECEIVED FROM OTHER COMPANIES.

MY PHONE MESSAGE WAS PROMPTLY RETURNED. THE ESTIMATE APPOINTMENT WAS SET UP WITHIN A COUPLE DAYS. THE TWO-MAN CREW GOT OUT TO DO THE WORK WITHIN A WEEK (ACTUALLY A DAY OR TWO BEFORE I EXPECTED THEM). AFTER THE JOB WAS DONE, I STILL HAD A SMALL MOISTURE LEAK PROBLEM WHEN IT NEXT RAINED. I CALLED AND RECEIVED NOTHING BUT TOTAL COOPERATION FROM THE COMPANY. THE SAME 2-MAN CREW CAME OUT THE NEXT BUSINESS DAY AND DID SOME ADDITIONAL SILICONE CAULKING ALONG THE CHIMNEY (NOT PART OF THE ORIGINAL ESTIMATE). THIS SOLVED THE PROBLEM. OVERALL, THE PERSONNEL OF THIS COMPANY SEEM TO KNOW WHAT THEY'RE DOING AND TO REALLY CARE ABOUT CUSTOMER SERVICE AND SATISFACTION.

I HAVE NO COMPLAINTS! THIS COMPANY WAS PROMPT WITH BOTH AN ESTIMATE AND WORK COMPLETED. THE CHIMNEY NEEDED ROUTINE TUCKPOINT WORK AND I FEEL THEY DID A QUALITY JOB. THEY WERE THOROUGH IN EXPLAINING THE WORK THEY WERE TO DO AND TREATMENTS USED TO PREVENT FURTHER DETERIORATION TO THE STRUCTURE. I FELT SECURE UPON COMPLETION THAT THEY ARE EXPERTS IN THE WORK THEY DO.

OUR CALL TO GET AN ESTIMATE WAS NEVER RETURNED.

THEY DID A SUPER JOB. THEY SHOWED UP ON TIME, HAD A SUFFICIENT NUMBER OF MEN TO DO THE WORK, AND HAD CLEAN MODERN EQUIPMENT THAT WAS IN GOOD REPAIR. THEY WERE POLITE, PROVIDED ME WITH SOME GOOD ADVICE ON ROUTINE MAINTENANCE, AND CLEANED UP THE WORK SITE UPON COMPLETION OF THE WORK.

CUSTOMER SERVICE WAS VERY FRIENDLY AND QUICK TO RESPOND. BUT THEY LIED AND TRIED TO TAKE ADVANTAGE OF THE SITUATION.

GOOD WORK, PUNCTUAL, MET ALL THEIR COMMITMENTS.

PER OUR AGREEMENT, D.M. THOMPSON WAS TO PERFORM A LEVEL ONE INSPECTION OF ALL 5 OF THE FIREPLACES. THE TECHNICIAN ARRIVED AT THE FIRST LOCATION, LOOKED AT THE FIREPLACE FOR A MINUTE WITHOUT A FLASHLIGHT OR ANY TOOLS, THEN WENT OUT TO HIS TRUCK. HE APPARENTLY CALLED HIS OFFICE AND TOLD THEM THAT HE WAS UNABLE TO PERFORM THE INSPECTIONS ON THE FIREPLACE TO THE FULL DESCRIPTION OF A LEVEL ONE INSPECTION BECAUSE THEY WERE SEALED, VENT FREE SYSTEMS. THE OFFICE TOLD HIM TO CHECK THE FIREPLACES ANYWAY AT THE AGREED UPON PRICE. THE TECH THEN VISITED ALL OTHER RESIDENCES, ONLY ADDING A SMALL PIECE OF INSULATION TO 4 OF THE 5 FIREPLACES WHERE THE GAS LINE COMES IN REQUIRING ALL OF 15 TOTAL MINUTES OF WORK. WE THEN RECEIVED A BILL OF $525 FOR THE SERVICE! AFTER COMPLAINING, THE SERVICE PROVIDER SAID THAT THEY ADEQUATELY PERFORMED THE SERVICE AND THREATENED TO PLACE LIENS ON THE HOMES IF WE DIDN'T PAY. I PAID RIGHT AWAY BECAUSE THE RESIDENTS ARE ELDERLY AND WERE UPSET AS IT WAS WITH THE SERVICE.

I WOULD CALL THIS COMPANY FIRST! D M THOMPSON MASONRY RESTORATION, INC. IS FANTASTIC! THE WORK WAS DONE IN THE SPRING, AND I WAITED TO SEE IF THEIR WORK HELD UP IN THE WINTER MONTHS WITHOUT ANY LEAKING AROUND OUR FIREPLACE, AND THE WORK DONE IS STELLAR! THOMPSON MASONRY CAME OUT WHEN PROMISED, AND DID THE WORK ONSITE IMMEDIATELY! THE PRICE IS VERY FAIR, THE PEOPLE WERE VERY PROFESSIONAL AND FRIENDLY, AND THE REPAIR WORK SPEAKS FOR ITSELF.