THOMAS DOOR

VERY COOPERATIVE, CAME OUT SAME DAY.

I MAY HAVE GIVEN THEM TO LOW A SCORE ON RESPONSIVENESS. THEY ACTUALLY DID COME ON THE DAY WE CALLED THEM, BUT THEY HAD SAID THEY WOULD BE HERE IN THE EARLY AFTERNOON AND BECAUSE THE COMPANY CLOSED AT 4:30 I NEEDED TO CALL THEM. THEY DID COME AFTER HOURS AND DID NOT CHARGE US FOR THAT. SO THEY WERE VERY RESPONSIVE BUT JUST NOT AS TIMELY AS THEY THOUGHT.

IT TOOK FOUR WEEKS TO GET THE OPENER, AND FIVE HOURS TO INSTALL IT. THEY DID A VERY GOOD JOB, AND THE INSTALLER OFFERED SOME GOOD ADVICE REGARDING OPERATING THE DOOR AND EXTENDING IT'S LIFE. THE OPENER BROKE ABOUT THREE WEEKS AFTER INSTALLATION. THOMAS DOOR PROMPTLY REPAIRED IT THE NEXT MORNING.

PLAYED PHONE TAG WITH SALES GUY FOR WEEKS. HE WAS NOT VERY ACCOMMODATING AND NO SHOWED FOR AN ESTIMATE. AFTER RESCHEDULING ANOTHER MEETING, ARRANGED BY ME, HE WAS AN HOUR LATE WITH NO PHONE CALL. I ENDED UP CALLING THE SHOP AND ASKING WHERE HE WAS. HE DID COME OVER AND PROVIDE AN ESTIMATE WHEN WE WERE NOT HOME AND WE RECEIVED IT IN THE MAIL TWO DAYS LATER. THE ESTIMATED PRICE WAS IN THE SAME RANGE AS TWO OTHER QUOTES I RECEIVED.

THEY WERE AMAZING. I WOULD GIVE THEM AN A+ WE THOUGHT THIS WAS GOING TO BE A MAJOR JOB AND WERE PLEASED TO FIND IT WASN'T. WE WERE NOT ABLE TO BE HERE SO THEY CAME IN AND DID THE WORK WITHOUT OUR BEING HERE. THEY LEFT THINGS VERY CLEAN.

TIMELY AND PERFORMED WORK QUICKLY. THE GARAGE DOOR HAS NEVER BEEN SO QUIET!

WE WERE VERY PLEASED WITH THE PROMPT AND RELIABLE SERVICE. THE DOOR OPENER IS VERY OLD (15+ YEARS?) AND WE THOUGHT IT MIGHT NEED TO BE REPLACED. HOWEVER, THIS WAS NOT NECESSARY. I CALLED AT 8:00 AM ON A FRIDAY AND THEY CAME OUT THE SAME AFTERNOON.

CHUCK FROM THOMAS DOOR RECEIVED MY CALL AND SAID HE WOULD HAVE SOMEONE OUT THIS AFTERNOON OR TOMORROW AFTERNOON. AFTER LOOKING AT THE FEB CALENDAR, I NOTICED THAT I HAD A DOCTOR'S APPOINTMENT AT 1:00PM TOMORROW AND CALLED CHUCK BACK AND ASKED IF HE COULD SEND HIS MEN FOR SURE THIS AFTERNOON, WHICH HE ACCOMMODATED ME VERY WELL. I WAS WELL PLEASED WITH ALL THAT THE TWO MEN DID AND WOULD USE THIS COMPANY AGAIN. THE COMPANY WILL SEND A BILL. I DID NOT PAY THEM WHEN THE WORK WAS OVER AND THAT IS WHY THAT FIELD IS NOT FILLED IN.

ABSOLUTELY PAINLESS. THEY CAME OUT PROMPTLY. THEY CAME WHEN THEY SAID THEY WOULD. THEY DIDN'T REQUIRE ME TO STAY HOME. THEY BILLED ME. I COULD AFFORD TO PAY THE BILL.

THEY CAME OUT WITHIN A FEW HOURS OF ME CALLING THEM (AS PROMISED)AND WERE HONEST ABOUT THE WORK THEY DID.

THEY CAME OUT SLIGHTLY EARLIER THAT THEY SAID THEY WOULD VERY PROMPT. DID THE JOB QUICKLY, THEY WERE DONE IN ABOUT HALF AN HOUR. THEY WERE MORE REASONABLE THAN THE OTHER TWO RECOMMENDATIONS. I WOULD USE THEM AGAIN.

EACH STAFF MEMBER I SPOKE WITH OR MET WAS CUSTOMER FRIENDLY. THE STAFF AND THEIR SERVICES EXCEEDED MY EVERY EXPECTATION. HE FIXED THE PROBLEM, AND I ASKED ABOUT GETTING AN ESTIMATE FOR A NEW DOOR SINCE OURS WAS IN VERY BAD SHAPE. HE CALLED THE OFFICE, AND WITHIN 15 MINUTES A SALES AGENT STOPPED BY THE HOUSE. WE SPOKE, AND THE DOOR I WAS INTERESTED IN WAS IN STOCK SO WE SCHEDULED THE INSTALLATION FOR THE FOLLOWING WEEK. THAT WORK WAS PERFORMED BY THE SAME SERVICE PERSON AS OUR INITIAL REPAIR, AND THE WORK WAS EXCELLENT. SINCE I ORDERED A NEW DOOR INSTALLATION, THE FEE FOR THE REPAIR WORK ORIGINALLY DONE ON OUR OLD DOOR WAS WAIVED.

ON TIME, WORKED QUICKLY AND EVEN TIGHTENED BOLTS AND LUBRICATED. THE FELLOW WAS VERY NICE TOO. I COULD HARDLY OPEN THE DOOR NOW IT'S EASY TO OPEN EVEN WITH ONE HAND.

THE REPRESENTATIVES OF THOMAS DOOR CONTROLS, INC. WERE VERY PROFESSIONAL. THEY RESPONDED IN 1 DAY. THE INSTALLER ARRIVED ON TIME AND COMPLETED THE JOB QUICKLY.

I CALLED OVER THE WEEKEND AND LEFT A MESSAGE WITH THE OFFICE. SOMEONE GOT BACK TO ME MONDAY MORNING. MY GARAGE WAS FIXED BY THE TIME I GOT HOME FROM WORK THAT DAY, WITHOUT ME NEEDING TO BE THERE. EXCELLENT SERVICE!

I CALLED AT 8:30 THIS MORNING AND THEY WERE HERE AT 10. THEY EXPLAINED HOW I COULD FIX IT MYSELF, IF THE PROBLEM HAPPENS AGAIN. DALE WAS VERY PROFESSIONAL AND VERY HELPFUL.

THEY WERE VERY KNOWLEDGEABLE AND PROFESSIONAL.

AFTER DALE REPAIRED THE DOOR, HE WENT OVER THE WHOLE THING AND TOLD ME WHAT TO EXPECT. HE ALSO LUBRICATED ALL THE MECHANISMS. HE DID AS MUCH TO THAT DOOR AS HE COULD WITHOUT TEARING THE REST OF IT UP, AND WITHOUT REPLACING THE MOTOR.

DID AN EXCELLENT JOB, VERY REASONABLE AND PROMPT. ALSO USED THEM TO FIX A GARAGE DOOR AT A FRIEND'S HOUSE THAT WE'RE TAKING CARE OF. SAME STORY. HIGHLY RECOMMEND.

GOOD SERVICE. I AM A REPEAT CUSTOMER. THE FIRST GARAGE DOOR OPENER THOMAS CONTROLS PUT IN LASTED 25 YEARS WITH ONLY ONE SERVICE CALL IN THAT TIME PERIOD. THEY INSTALLED THE OPENER THE DAY AFTER I CALLED. THE NEW OPENER IS MUCH SAFER.

THEIR FOLLOW UP WAS GREAT AND THEY WORKED WITH US TO GET THE JOB DONE QUICKLY.

ALMOST IMMEDIATE RESPONSE, EXCELLENT OVERALL SERVICE

HAD TO BE A WORK. THEY CAME AND REPAIRED AND LEFT A NOTE PERTAINING TO THE REPAIR. SO NICE TO HAVE WORK DONE AND YOU DIDNT HAVE TO BE THERE.

I''M SO VERY IMPRESSED WITH THIS COMPANY. IF I COULD GIVE THEM HIGHER GRADES FOR PUNCTUALITY, I WOULD. THEY WERE SO BUSY, THEY CALLED IN A RETIRED MAN TO HELP ME OUT, AND THEY WERE HERE WITHIN AN HOUR OF MY CALL. GREAT COMPANY.

WANTED SAME DAY SERVICE AND COMPANY SAID THEY WOULD HAVE SOMEONE OUT WITHIN AN HOUR. IT WAS TWO HOURS LATER BUT THEY DID CALL TO LET ME KNOW IT WOULD BE LONGER THAN AN HOUR. I WAS GLAD THAT THEY WERE ABLE TO SQUEEZE ME IN THE SAME DAY. PAYMENT FOR WORK IS GOING TO BE BILLED WHICH I REALLY LIKE.