The Waterworks

Rodney was the technician who came to assess my water leak in the basement. It was a sump pump failure. However, matters were complicated by the amount of water and ongoing flow of water into the basement. He worked about 6 hours to get the job done, and get it done right. It cost more because it wasn't just a matter of going to Home Depot and getting a new pump. I had a primary and battery back-up, with alarm installed. There was also an electrical outlet that wasn't sufficient for the new pump. Well worth the money and can't say enough about Rodney's integrity.

They did an excellent job and told me that it was a good idea I had a new one. It was ready to burst!!!!! Whew

The whole time onsite took less than 15 minutes which included the service tech's going out to his truck to get a "disposal wrench" and later writing up the bill. He spent all of two minutes of actual work on the disposal and simply inserted the wrench into the special opening on the disposal to get it running again. No parts had to be replaced, nothing needed to be taken apart and reassembled, and the disposal didn't need to be unclogged. I was charged $190 which I think is an outrageous amount of money for 2 minutes worth of actual work.

I was very pleased with my service. Mike arrived promptly, was pleasant, knowledgeable, and professional . The cost was reasonable, and my drain issues totally resolved. I highly recommend Waterworks and Mike!

I received a service call today 07/23/2019 to restart a kitchen sink disposal that would not restart. The service technician was able to restart the disposal without any more work by simply inserting his "disposal tool" into the bottom on the disposal. ?The whole process took 15 minutes at most which included time for him to go out to his truck and get the tool as well as writing up the bill which was for $190.00. By my calculations that amounts to a charge of $760 per hour. He was nice enough to suggest that I find a coupon online which I did for a $30 discount which still resulted in a charge of $650 per hour. I'm a retired senior citizen on a fixed income. It seems to me that your company is into highway robbery.

We needed the (2 month old) garbage disposal and drain lines tightened under the kitchen sink and then a quick repair to the Sump Pump drain where it exits the house. I called Waterworks with the two items we needed help with and they scheduled someone to come out when it was convenient for us. Waterworks came to our home right at the end of the window they promised and immediately told my wife that the disposal could be fixed with the purchase of a new garbage disposal for an additional $380.00. (my 3/4 HP InSinkErrator Badger only cost $130) When she pointed out that our current disposal is only 2 months old and needs tightened, they dropped the sales tactic, did the job and left. They didn't have the second job on the work order, so they did not perform that task. It was a lame move to work on the wife attempt an up-sell on a clearly overpriced product. I was straight up with them on the phone and if it was to small of a job, they could have said so then.

This company is great for a quick fix, but they were not the plumber for us. We made a quick decision to hire them after having to dismiss another plumber. We really needed someone to help us problem solve. We installed a new vanity top over an existing vanity and the pipes did not align correctly. All of their pricing is read off a sheet so that the plumber doesn’t have to do any real assessing. I feel that there was likely a better solution than paying $700+ to lower 2 pipes a few inches.

The man did come after hours so I knew that would be a higher charge. When he left he said it would be approximately $500 but when the bill came it was over $900. I called the office three times to have someone explain the bill to me and no response. I live in an condo complex and the condo president and a member from the condo management company had to call them in order to get an explanation for me.

The service person, Mike Shaffer was at the my house at 9:15 AM (the window was 8:00 AM to 12:00 PM). I received a call ahead and Mike was here. He cleared the root blockage and the time spent 20 to 30 minutes. I receive a one year warranty and a senior discount.

Due to some miscommunication with the flooring company Waterworks was not aware my job was done to come out for the reconnect. I called and they immediate got me on the schedule for the next available technician. Tech came at 10:25pm (crazy) and was upbeat, knowledgeable and fast. Through conversation I showed him another issue unrelated. Chris took the time to look and set up an appointment to come back the following day. He was fabulous about not only fixing the issue but explaining to me how I could be proactive about future upkeep. I will definitely be calling them back if I have another need.

Everything went well. Ryan was very professional. He answered any questions we had. All materials were discarded and he left both bathrooms clean. We were really happy they were able to do the job the same day we called. Waterworks has a great group of technicians. We continue to use them because of the great personnel and great services.

Basement flooded and Mike came out the next day and cleared our main drain. Mike also looked around the basement and found another floor drain and cleared the drain by grinding out the tree roots that were blocking it. Mike recommended that we have the city remove the tree or we would continue to have problems with the root system. We are already taking steps with the city to do so. Mike was very informative and we appreciate the services provided.

Needed to return to re-caulk sink. Work done well.

Went very well. The estimate was adjusted and Lowered halfway through the work by $1200. Plumber was very good about suggestions to lower cost and compare prices. Went with him though probably a higher price. But trusted him here in my home while I was away. He also appeared to be familiar with the work to be done.

the guy came in looked at the job and quoted me $507.00 five hundred seven dollars. I said no went to the hardware store and my son switched the facet and installed two new supply lines, which stopped the leak, the cost was $15.00. I called the company to complain the supervisor said she would refund my $60.00 service call fee.. but I haven't seen anything yet.

They came out around 5:15p. They were really interested, responsive and they guy they sent, John Davis was fantastic. They job took a lot of time, John stayed with it, working really hard and pulled out several roots. He even gave a one year warranty on their work. I will definitely recommend and absolutely use them, again.

He was on time, did exactly what was asked, didn't try to prompt for additional work, and was out the door in less that one hour.

Excellent. I would recommend them to anybody. They were here on time. They did an excellent job.

Frustrated. Because they won't quote anything over the phone, I did my homework ahead of time as much as possible. We wanted a 40 or 50 gallon (tank) gas water heater, to replace the 40 gallon tank that was leaking and 13 years old. I called Tuesday night to get on the schedule, and they said they could come out Thursday (which did not work for us) or Friday (which did). They told me they used AO Smith tanks, so I spent my time reviewing tanks for size, fuel, first-hour recovery rates, and efficiency, as well as warranty rating. I had a list of five or six tanks that I thought would work well for us, and I tried to send that list to them via their web form, but that doesn't seem to have worked. When the tech came out on Friday, he said that what we had was not up to code, and they would have to do some work on changing the venting. That happens, so OK. But they also said they could not get any of the tanks I wanted. And then they quoted what they could do: $1800 for a 6-year rated tank or $2100 for a 8-year rated tank. Or $1000 to install whatever we would get, with minimal warranties on the work. Looking up the prices on the tanks that they quoted, it looks like the 6-year tank runs about $500 to $600, so there was a pretty substantial mark-up on the tank. And the labor just seemed unreal. I got a competing quote, and the competition looks like $1055 for a 6-year rated tank, installed, including permits and an estimate for adjusting the venting to bring it to code. We will see how that pans out, but I'm pretty sure I am not going to go with the $1800 quote from The WaterWorks

This is the worst company I have dealt with on Angie’s list. I am really surprised they can still be on here. We go here for good companies we can trust and this is not a company we can trust.

Went very smoothly. Arrived on time. They worked me in quickly. Tech was very professional and knowledgeable. Used Angie's list coupon.

I was able to get done at a time that worked for me. He went right to work and was done in less than an hour. Very impressed with clean-up especially.

Went great and learned about the system so if it happens again I can attempt to fix the issue.

Went very well. I had them return o put a different shower head on. The one that came with the handle was for a taller person. The serviceman returned promptly to replace shower head. Everything is working perfect.

Fine. Determined that a former contractor needed to address the issue.