The Durable Slate Co

Because I had previously used them to upgrade my slate roof, I called Durable, which was quick to respond to my call after hailstorm: walked the roof and told me it was a total loss; estimated $40K. Insurance company denied and directed Durable to provide estimate of rebuild of one side of roof and repair other side with slates salvaged from the destroyed side. New bid came in at about $30K. After receiving about a third of this amount from the insurance company (about 2 years later) Durable offered me $3K for the slate, which they would tear off if I had another company put on an asphalt shingle roof. Eventually the company that repaired the roof (for about $4 or $5K) pointed out that the obvious reason Durable wanted to buy the slate is that most of it was good! I felt Durable colluded with my (former) insurance company; that there costs are high; and that I can get very good slate roofing done for less.

They were prompt. They got the issue. Overall, they were excellent.

We were pleased. They were pretty responsive. The workers showed up on time. They did great quality work. We only had a few minor issues with the downspouts and they sent someone out quickly to fix it.

They are very good in every which way. They are a little pricey but they do very good work and they are prompt. We've had a number of jobs done by them over the years. We had our slate roof repaired and replaced. We go back with them for at least ten years. For certain jobs they are a bit pricey so for certain smaller jobs I've gone to other people who are a little more modest in price. For basic roofing and gutter work I've gone with The Durable Slate Co and I've been very happy.

We have had Durable Slate out several times over the years. They are prompt with getting an estimate and we were scheduled soon thereafter. They called the day before to confirm they were coming.

They were responsive, punctual and professional.

We were having a leaking roof problem and Durable slate was very prompt in sending someone to our house for an estimate. They were promt and the estimate was resonable for the work that needed to be done. We did have to wait several weeks before they could perform the restoration but it was worth the wait. The roof is absolutely beautiful.

The estimator was good and seemed very skilled. I didn’t choose their services as their estimate was very high. I will not contact them in future.

Durable was great. They arrived on time, several member crew. They explained how they were going to remove the old mortar in the damaged areas, and how they were then going to replace it. They explained the type of mortar they were going to use. As this is an older home, replacing the mortar is something that will need to be done often. So they took the time to also foward all the spec's they used on the project so that we as the home owners could do any maintainence ourselves. We would absolutely use them again.

Despite many attempts we cannot locate the source of the leak, so the seal coat is our only solution. The company was prompt, professional and neat. We have had many good experiences with Durable Slate, and although they are expensive we have never been disappointed.

They did a great job. Much more expensive than my regular slate roofer, but much more reliable.

They gave us a big discount because they didn’t have any work that week. They did exactly when they said they were going to do. They charged us exactly what they said initially, which is always good.

They did a great job. They worked with our insurance company to get the estimate. They have taken care of our house for 28 years.

Both time water was seeping into our home and other contractors had been unable to solve the problem. They immediately recognized that replacement gutters had not been custom made to extend up under the first row or two of slate tiles thereby allowing frozen ice and snow to back up under the slate, melt and seep into our home. With this second time they even called and said that a gentleman in follow up had recognized that they had not put on a decorative, custom made end cap. So, yesterday (2-15-11), they came out for 5 hours and replaced an end 4' section of gutter with a new, custom end cap. Very impressive.

Work was completed as quoted and in timely manner. Pricing is high but it seems that a slate roof requires knowledgable craftsman to maintain.

It went very. They are very professional. We've been using them for twelve years

the second repair didn't fix the problems I was having. Had a leak by the dormer off my stairway, still have it. the first repair seemed fine until it rained and I had a major leak down my guest room wall. I called them as soon as I saw it and they said they would send someone out. no concern about the giant crack in the plaster wall or the water stains covering the wall. I used them because they were reputable but they are over priced for the work they do. I'm sure they do great work putting on new slate roofs but repairing a roof on a nearly 100yr old house isn't all that much of a good experience.

Durable Slate did a great job locating replacement ridge caps fixing slate shingles. I would use them again. They also fixed some cracked ridge caps, going above and beyond what I expected.

They were very unresponsive. They never came out after my initial phone call. I chose not to work with them.

The company's estimator arrived promptly, did a thorough inspection of my roof, took some photos, went over the estimate and recommendations with me, and promptly scheduled the work. He is very knowledgeable, friendly, and helpful. The two employees who were to do the work arrived right on schedule, confirmed the work to be done, and estimated the time it would take to complete the project. The work was interrupted by a series of downpours - they secured the chimney with a tarp, said they would return the next weekday to complete the work, and did so. The work was completely cleaned up, the roofers were polite, friendly, and apparently experienced. I was completely satisfied with the work, as I have been with Durable Slate's work in the past.

The job performance met my expectations. I have had no issues with the quality of the work and I do anticipate using them again for more work.

Chad Tobin was responsive and professional. We considered the masonry and porch roof repair estimates too high. Slate work on roof was fine and done about one month after original estimate.

I thought they were very professional. They came back and corrected a few things that I had problems with. They guaranteed the brick work and will not charge me if they ever have to come back. They were very pleasant and professional.

We went with them because he had used this company before. They were wonderful and they had a very fast response, especially in light of the ice storm. Somebody came out within a couple of days of the call and I guess I hit them before everyone else did. I didn?t compare prices.

They are quite expensive, though they do quality work. Their prices are just considerably high.