The Durable Slate Co

Durable Slate showed up promptly & examined the box gutters. The workman told us that the metal was cracking, & that expansion joints should have been put in when the box gutters were rebuilt. Since the contract guaranteed the metal for life, Durable Slate agreed to do the work, which they originally estimated at around $1200, at no charge. They gave us absolutely no argument, & scheduled & completed the work promptly. We were extremely happy with Durable Slate for honoring the contract.

They were very professional and punctual. Although I don't see how they operate with the rates they charge.

They are very expensive, but the work was done in a prompt and professional manner and looks great. It ended up taking them quite a bit less time to complete the work than was originally estimated, so I requested and received an adjustment on the final bill to reflect that. They obviously care a great deal about their customers and the work they do. I recommend getting a very clear estimate about the work to be done and the time involved.

We had a leak in our flashing. It did take a while for Durable Slate to come by and fix (couple of weeks). However, they did a great job. After completing the job, a ''quality control'' person came by to check on the work. He then replaced 2 of our slate tiles, which he noticed that they were broken, and cleaned up where the workers had slightly put some paint onto our siding. I wouldn't use anyone else. They are awesome.

I called 3 times, attempting to arrange an estimate for leaking chimney flashing. They never called or mailed me an estimate.

TOOK 3 MONTHS TO GET BACK WITH ESTIMATE & WHEN I DID GET IT, IT WAS CONSIDERABLY HIGHER THAN OTHERS.

GOOD JOB. I DIDN'T COMPARE PRICE, SO I DON'T REALLY KNOW IF THIS WAS GOOD, BAD, AVERAGE OR WHAT. THE WORK WAS DONE AS SOON AS THE WEATHER WOULD ALLOW, AND IT APPEARS TO HAVE BEEN DONE WELL. I'M REALLY PLEASED WITH THE RESULTS.

COMPANY STOOD BY ORIGINAL PROPOSAL EVEN THOUGH PROJECT PROVED TO BE MORE EXTENSIVE THAN ORIGINALLY PLANNED. ALWAYS PROFESSIONAL AND COURTEOUS AS WELL AS KNOWLEDGEABLE. ALTHOUGH EXPENSIVE, I KNOW THE WORK WAS DONE CORRECTLY.

THE REPRESENTATIVES LOOKED AT OUR LEAKING ROOF, AND SAID THEY WOULD HAVE TO DO A $500 "LEAK ANALYSIS" JUST TO FIGURE OUT WHAT WAS WRONG WITH OUR ROOF. THIS SEEMED OUTLANDISH, ESPECIALLY SINCE THREE OTHER ROOFING COMPANIES LOOKED AT THE PROBLEM AREAS, AND GAVE US REPAIR ESTIMATES. WE WENT WITH ANOTHER COMPANY.

EVERYONE AT DURABLE SLATE WAS VERY POLITE AND PROFESSIONAL. WE REALLY FELT THAT THEY TOOK GOOD CARE OF US, AND FELT VERY SAFE WITH THEM WORKING ON THE ROOF. THEY WERE PROMPT WITH ALL COMMUNICATIONS, AND WERE ABLE TO QUICKLY CHANGE AS NEEDED TO ADAPT TO THE NEEDS OF OUR HOUSE. THEY WERE ON OUR ROOF IN THE OVER-100-DEGREE TEMPERATURES THIS SUMMER WITHOUT COMPLAINT. I AM CONFIDENT THAT THEIR WORK WILL LAST FOR MANY YEARS AND ONLY NEED MINIMAL CARE TO SEE IT THROUGH. WE HOPE TO BE ABLE TO RESTORE THE ROOF BACK TO SLATE, AND WILL HIRE DURABLE SLATE FOR THAT JOB. THEY WERE THE ONLY COMPANY WE FELT WAS CAPABLE OF DOING THE JOB CORRECTLY.

THE SUPERVISOR RON WAS EXCELLENT, HANDS DOWN. NOT ONLY AN EXCELLENT SUPERVISOR, BUT A REAL CRAFTSWORKER WITH PRIDE AND KNOWLEDGE. THE WORK THEY DO IS EXCELLENT. ONE MAJOR WORD OF ADVICE: GET THINGS IN WRITING AND CLEAR, AS THERE IS SOME POSSIBLE MISCOMMUNICATION IN THE COMPANY. THE PLAN WAS TO DO SOMETHING, BUT THAT DIDN'T GET TRANSLATED DOWN THE LINE. HOWEVER, THEY WERE HONORABLE AND IMPRESSIVE IN MAKING SURE ALL WAS OKAY. WE AREN'T SURE OUR HOUSE SHOULD HAVE HAD A SLATE ROOF, AND THE COMPANY HAD TO BUILD SOME EXTRA SUPPORT. NOW WE'VE HAD SOME SETTLING & CRACKING INSIDE, BUT THEY ARE COMING OUT TO LOOK AT IT. THEY ARE A GREAT COMPANY. VERY EXPENSIVE, BUT TRUE CRAFTSPEOPLE AND WORTH IT IF YOU CAN AFFORD IT. THEY ARE GREAT PEOPLE. ONE CAVEAT, I WOULD NOT RECOMMEND HAVING THEM PAINT (THEY DID THE WINDOWS), BECAUSE, THOUGH THEY DID A GOOD JOB AND WE'RE VERY HAPPY, IT WASN'T SANDED, ETC. HOWEVER, I REALLY, REALLY LIKE THESE PEOPLE & RECOMMEND THEM TO PEOPLE ALL THE TIME.

EXCELLENT WORK. REAL CRAFTSPEOPLE. AS I MENTIONED IN THE ROOF REVIEW, THE SUPERVISOR RON WAS EXCELLENT, HANDS DOWN. EXCELLENT SUPERVISOR + A KNOWLEDGEABLE CRAFTSWORKER. THE WORK THEY DO IS EXCELLENT. ONE MAJOR WORD OF ADVICE: GET THINGS IN WRITING & CLEAR, AS THERE IS SOME POSSIBLE MISCOMMUNICATION IN THE COMPANY (THE WORK PLAN FOR US DIDN'T GET TRANSLATED DOWN THE LINE). HOWEVER, THEY WERE HONORABLE & IMPRESSIVE IN MAKING SURE ALL WAS GOOD. A TOP-NOTCH COMPANY. VERY EXPENSIVE, BUT WORTH IT IF YOU CAN AFFORD IT. THEY ARE GREAT PEOPLE. ONE CAVEAT, I WOULD NOT RECOMMEND HAVING THEM PAINT (THEY DID THE WINDOWS), BECAUSE, THOUGH THEY DID A GOOD JOB AND WE'RE VERY HAPPY, IT WASN'T SANDED, ETC. SO, CONSIDERING THERE IS SOME SLACK IN THE COMPANY (PROBABLY BECAUSE THEY ARE NOT CORPORATIZED, BUT KEEPING HIGH QAULITY ON ALL THEY DO, SO NOT CENTRALIZED IN MESSAGES, ETC.), WE REALLY, REALLY LIKE THESE PEOPLE & RECOMMEND THEM TO PEOPLE ALL THE TIME. EXCELLENT COMPANY.

THEY HELPED EVALUATE ROOFS ON TWO HOMES THAT WE WERE CONSIDERING TO PURCHASE. THE FIRST HOME HAD A 65 YEAR-OLD CLAY TILE ROOF. DURABLE SLATE SPECIALIZES IN THESE OLDER ROOFS AND THEY ARE EXTREMELY KNOWLEDGEABLE ABOUT THEIR CONSTRUCTION AND MAINTENANCE. I WAS ADVISED THAT THIS HOME'S ROOF WAS NEARING THE END OF IT'S SERVICEABLE LIFE. WE DECIDED THAT THE HOME'S VALUE WAS DEPENDENT UPON THE REPLACEMENT OR REPAIR OF THE CLAY TILE ROOF. THE REPAIR COSTS WOULD HAVE BEEN EXTREMELY HIGH. THIS APPRAISAL CAUSED US TO RECONSIDER THE PURCHASE OF THAT HOME. WE ASKED THEM TO REVIEW A SECOND HOME WITH A SLATE ROOF. THIS ROOF WAS OLDER THAN THE OTHER, BUT WE WERE ADVISED THAT SLATE ROOFS CAN LAST 200 YEARS AND THAT THIS HOME'S ROOF WAS IN VERY GOOD CONDITION AND WOULD NEED ONLY MINIMAL MAINTENANCE WORK DONE ON IT. WE WILL HIRE THEM TO DO THAT WORK.

WE WERE VERY PLEASED WITH THE WORK PERFORMED AND RECEIVED MANY FAVORABLE COMMENTS FROM OBSERVERS. THIS WAS OUR THIRD CONSTRUCTION/RENOVATION PROJECT WITH DURABLE SLATE AND WE HAVE FOUND THEM VERY RESPONSIVE, HIGH QUALITY, AND PRICE COMPETITIVE. THE SUBCONTRACTED PAINTER WAS ALSO HIGH QUALITY, USED ROLLERS AND BRUSHES (NOT SPRAY), AND PAINTED/FINISHED SOME EXTRA AREAS WE WEREN'T EXPECTING (DOORS, MAILBOX, ETC.) THEY CLEANED UP EVERY DAY AND FINISHED THE PROJECT IN ABOUT THE TIME EXPECTED, CONSIDERING SOME WEATHER DELAYS.

WORK PERFORMED AS REQUESTED. LOOKS GREAT. WORKERS CLEANED WORK AREA WELL.

CREW EXHIBITED QUALITY CRAFTSMANSHIP IN THEIR WORK. THEY WERE VERY KNOWLEDGEABLE ABOUT SLATE ROOFS AND UNDERSTOOD HOW TO ELIMINATE THE LEAKS WE HAD AROUND THE FLAT ROOF. THE CREW TOOK PERSONAL RESPONSIBILITY FOR THEIR WORK.

WE WERE SHOCKED AT THE EXTREME ESTIMATE OF SLATES NEEDED, AND THOUGHT THE GUY JUST DIDN'T KNOW HIS STUFF TO HAVE MIS-DIAGNOSED THE LEAK PROBLEM.

NEVER RECEIVED AN ESTIMATE OR INFORMATION OF ANY KIND. IT HAS BEEN 4 WEEKS SINCE THEY PROMISED TO COME OUT.

THE WORK WAS DONE SOONER THAN THEY SAID, THEY WERE TIMELY IN GETTING SOMEONE OUT TO DO THE WORK AND IT CLEARED UP THE PROBLEM I WAS HAVING.

THE TWO WORKMAN ARRIVED ON TIME, DID A NICE JOB, AND CLEANED UP AFTER.

EXCELLENT SERVICE!!! JODI C. IN THE SALES DEPARTMENT, EXCELLENT! GARBOR AND ZOLI (WHO ACTUALLY DID THE WORK ), EXCELLENT! ALL EMPLOYEES HAD A PROFESSIONAL DEMEANOR AND TOOK PRIDE IN THEIR WORK. DURABLE SLATE IS HIGHLY RECOMMENDED!

THEY DID A GREAT JOB. GREAT COMMUNICATION.

COMPANY RESPONDED QUICKLY IN PROVIDING AN ESTIMATE, BUT WERE DIFFICULT TO GET HOLD OF ONCE I HAD AGREED TO HAVE WORK DONE. WHEN THEY EVENTUALLY CAME, WORK DONE APPEARED GOOD AND THEY CLEANED UP WELL.

THEY DID A VERY GOOD JOB. MY BOX GUTTER DOESN'T LEAK ANY MORE BECAUSE THEY LINED IT WITH COPPER. IT SEEMED LIKE THE JOB TOOK A WHILE TO COMPLETE, BUT THEY STUCK TO THE TIME FRAME FOR THE MOST PART. I HAD EYE SURGERY WHEN THEY WERE WORKING AND THEY WERE VERY ACCOMMODATING AND CLEANED IT UP SO THAT I COULD GET IN THE HOUSE WITHOUT DUST. IT WAS A VERY GOOD EXPERIENCE AND THEY DID EXCELLENT CLEANUP. I WAS PROUD TO HAVE THEIR SIGN ON MY FRONT PORCH. I'M GOING TO HAVE THEM COME BACK FOR MORE WORK. THEY SEEMED PRICEY, BUT I FEEL I GOT A VERY GOOD VALUE FOR WHAT I PAID COMPARED TO OTHER ESTIMATES.

THEY WERE THE ONLY COMPANY THAT WOULD TAKE MY SMALL JOB. THEY HAD A MINIMUM OF $1600, SO BE SURE TO ADD IN ALL THE MASONRY WORK THAT YOU NEED. THEY WERE GREAT TO WORK WITH. THE GUY WHO DID THE WORK WAS VERY PATIENT AND DID A VERY NEAT AND PROFESSIONAL JOB.