Life is too short to clean your own home! Our team at The Cleaning Authority is here for you. We provide elite cleaning services designed to keep your home sparkling and beautiful so that you can focus on things that matter more, like your family and friends.
Description of Work: Great job in general house cleaning. Kitchen, baths, dusting, and vacuuming
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$103
MARTHA K.
07/2015
5.0
house cleaning
 + -1 more
They do a good job. I do like to have the same cleaning team, but that is not always possible. The girls will redo and/or listen to what ever I ask of them. If they do not know the answer to my question, they will call their office. I have had The Cleaning Authority clean my home since 2004.
Description of Work: They clean most of the house except for 3 rooms that I feel that I can clean. They will clean those 3 rooms on demand for an extra fee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$96.3
James L.
05/2015
5.0
house cleaning
 + -1 more
It went very well. They did a great job.
Description of Work: They cleaned my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137
Susan D.
05/2015
3.0
house cleaning
 + -1 more
unknown
Description of Work: Did a good job cleaning bathroom but did not clean other areas very well. Owner was not responsive to any issues and not very professional.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
$120
Kimberly T.
03/2015
5.0
house cleaning
 + -1 more
After using private, individuals to clean our home over the past 1.5 years, we switched to The Cleaning Authority in December 2014. Not only are they very professional, but they do a wonderful job every time they are here. My house is cleaner than it has been in a long time. Added bonus: you earn rewards for each clean and referrals that can be used for a percentage off (or even 100% off) a future clean.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Charles H.
09/2014
5.0
house cleaning
 + -1 more
I'm very satisfied. I like them. I keep them and I endorse them.
Description of Work: We use Cleaning Authority. They come every 2 weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117
RANDALL S.
04/2013
4.0
house cleaning
 + -1 more
They come in once a month. I had one problem, and John himself came out and took care of it. One of the girls had taken a button off my stove that should not have been taken off, and my oven would not work. We thought we were going to have to buy a new oven which would not have been terrible because the one in the house is old. He came out, looked at it, and got it fixed for us. The people that come and clean my house seem to be very nice and very professional. They do the work and do it quickly. They are usually here an hour or an-hour-and-a-half at the most. There are two of them that come in, and I think they do a good job. I had a cleaning lady before that that came in, and she was charging me $100. She cleaned for me for years. So, I guess the price is pretty reasonable. He does respond quickly. If I call them, they return my call pretty quick if I cannot get through to them. I have dealt with them for about three years.
Description of Work: We use the cleaning service of The Cleaning Authority.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117
Ellen M.
06/2011
5.0
house cleaning
 + -1 more
They have been very good and very easy to work with. I haven't compared their price. I would hire them again.
Description of Work: I use The Cleaning Authority for housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
Liza C.
01/2010
1.0
house cleaning
 + -1 more
Staff came to clean and didn't bother cleaning the master bathroom or kitchen (sink still had toothpaste and the stove wasn't even touched)... I called John to cancel the following day... he offered to have his most experienced staff members to come the following day for a free cleanup (they were to come and clean what wasn't done the day before) and then in two weeks a new group would come... Well they did come the following day and saw the lack of work the two ladies did the day before. They cleaned my house with TONS of bleach. Two weeks later no one came... I called JOHN at least eight times for three days straight and to this day he have not called back!! I was willing to give them another chance but since John (The OWNER) couldn't even be bothered to call... I will never use them again.
Description of Work: They don't clean bathrooms or kitchens John doesn't call back when there is a problem even after many calls Staff is in and out without making sure their work is done well.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$130
Response from The Cleaning Authority - Columbus
Customer called after 1st clean to cancel service because a sink and shower were not cleaned well and there was dust behind the door in one of the six bathrooms. She also stated that the kitchen had not been cleaned. I I sent a team back the following day to redo the items that she said were not done. The 2 ladies in that team have been cleaning house for 8 & 9 years each. They said that there was some things missed in the master bathroom, however they could not find anything in the kitchen that needed re-cleaned. Regardless, the customer made them reclean the entire kitchen, bathroom & 2 other bathrooms. Her comments to them when they were leaving is that she expected the next clean to be free if we wanted to keep her as a customer. I sent her a letter the following day with her key to the house explaining that we were probably not the right service for her, would not be returning and that she should find someone else to clean her house that would be able to satisfy her needs. She should not have expected us back 2 weeks later after receiving a letter stating that we were not returning.
MARIANNE D.
09/2009
5.0
house cleaning
 + -1 more
John monitors the work and the quality is excellent. The price is very fair. The price above is for every two weeks. Everything is very thorough.
Description of Work: They clean my home every two weeks including bathrooms and dusting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
REBECCA G.
06/2009
2.0
house cleaning
 + -1 more
We used them over four years to regularly clean our house. Finally, had to fire them because of numerous instances of breakage. Over the four year period, they broke an art glass piece, scratched two pieces of expensive furniture because they slid glass decorative items accross table top instead of lifting to dust, spilled cleaning fluid on bedroom carpet leaving a spot, broke the electrical outlet because they yanked the plug for the vacuum cleaner out of the wall instead of going to the jack and gently pulling the cord out, opened Christmas presents that were stored in the basement (which was not part of their cleaning rotation), and broke a light fixture in the bedroom closet. Moreover, the cleaning was only fair -- only surface clean. If something needed scrubbed, you needed to do it yourself. We should have terminated their services earlier. On a positive note, they were not very expensive
Description of Work: Bi-monthly house cleaning (kitchen, living, family, 4 baths, den, hallways, one bedroom). $95 is before tax charge for one cleaning.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$95
Maria R.
01/2009
5.0
house cleaning
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
Shon R.
10/2008
3.0
house cleaning
 + -1 more
The crew always came on the correct day although I was never quite sure of the time. The job was not horrible, but it was not top notch professional either. I'd have to give the whole thing straight C's. We stayed with them as long as we did because we just didn't find another service we liked any better. Now we just do it ourselves.
Description of Work: Monthly housecleaning including bathrooms, floors, dusting, gathering the trash. No dishes could be in the sink or would be loaded or unloaded in the dishwasher.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$101
SUZANNE V.
01/2008
2.0
house cleaning
 + -1 more
The work was sloppy from the beginning. They are poor with the details including scratching the surface of my stove quite noticeably, mopping left dirt piled up in the corners, baseboards still dusty, floor around toilet still dirty (after the bathroom rotation) and dusting was never done throughly. There was a different set of people for each cleaning which made for a different level of clean each time. They were, however, very kind to my dog and I was glad that he was comfortable with them. Their owner is very difficult to reach (I gave up several times), rude to speak to and not willing to look into complaints. I will never deal with him again.
Description of Work: They were scheduled to come every other week which they did do. They were to clean kitchen, FR, DR, LR, 1.5 baths and 2 bedrooms. Each cleaning there was a special rotation where they focused on a particular area of the house. I used them for 6 months, but was never really pleased with the work.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$80
JENNIFER G.
04/2006
3.0
house cleaning
 + -1 more
I have had bi-weekly work done for over two years. The teams have changed often. When I have had problems, the owner is often confrontational, and places blame on me. I have had many items broken. Work has been done sloppily or not done at all. I have resigned myself to being present when the cleaners are here. They use a rotation schedule for "deep" cleaning that is absolutely inflexible. They cannot change the rotation without several days of notice. The owner is difficult to reach, and does not return phone calls to the client, but instead leaves messages with the cleaning crew while they are in the home. The crews are polite and will redo anything I ask. But they are also very intimidated by the owner, and schedule-oriented. If they are due at the next house, they will leave, regardless of whether they were late to my home, or whether the work was completed.
Description of Work: Bi-weekly cleaning.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$90
GERALYN M.
03/2006
1.0
house cleaning
 + -1 more
The cleaners always showed up on the day specified but they came anytime between 8:00 a.m and 1:00 p.m. They never gave me a courtesy call on their schedule change. Also an incident occurred where money was missing and the owner would not even look into the fact that one of his cleaners was responsible. In fact the owner was rude, and very condescending. I would never use the cleaning authority again. I do not trust the cleaners or the owner.
Description of Work: They started out well then after a month all the cleaning was not done. ON specific rotations that area was to be cleaned with detail. Under the coach cushions was never done except the first time. Stairs were vacuumed but not wiped down. Kitchen and bathroom cabinets were not wiped down.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0
$101.46
RICHARD S.
11/2003
5.0
house cleaning
 + -1 more
unknown
Description of Work: BIWEEKLY CLEANING OF ENTIRE HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
KRISTINA R.
09/2003
4.0
house cleaning
 + -1 more
THEY HAD A ROTATING SCHEDULE OF THE WORK THEY WERE SUPPOSED TO DO. I HAD THEM FOR SEVERAL MONTHS AND I ENDED UP DOING ALL THE DETAIL WORK THEY WERE SUPPOSED TO DO. THEY STAYED ONLY AN HOUR AND THAT WAS NOT ENOUGH TIME FOR THEM TO COMPLETE THE WORK.
Description of Work: HOUSECLEANING.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$80
Response from The Cleaning Authority - Columbus
THIS IS NOT A CUSTOMER OF RECORD FOR THE CLEANING AUTHOIRTY IN HEATH, OHIO
KARAN S.
06/2003
2.0
house cleaning
 + -1 more
I USED THE CLEANING AUTHORITY FOR SIX MONTHS BEFORE I FINALLY GOT FED UP WITH BROKEN ITEMS AND SLOPPY WORK AND WHAT SEEMED TO BE A HIGH PRICE FOR A SMALL CONDO. THE FINAL STRAW WAS WHEN THE ROTATION FOR THE WEEK INCLUDED PAYING SPECIAL ATTENTION TO SEVERAL ITEMS, INCLUDING MY WINDOW SILLS. I HAVE FOUR WINDOWS. NONE OF THEM WERE CLEAN. IN FACT, THEY APPARENTLY HADNT BEEN CLEANED IN A VERY LONG TIME.
Description of Work: CLEANING ACCORDING TO A PACKAGE PLAN ROTATION SYSTEM.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$75
Response from The Cleaning Authority - Columbus
THIS IS NOT A CUSTOMER OF RECORD FOR THE CLEANING AUTHOIRTY IN HEATH, OHIO
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning
FAQ
The Cleaning Authority - Columbus is currently rated 3.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
The Cleaning Authority - Columbus accepts the following forms of payment: Check
Yes, The Cleaning Authority - Columbus offers free project estimates.
No, The Cleaning Authority - Columbus does not offer eco-friendly accreditations.
No, The Cleaning Authority - Columbus does not offer a senior discount.
No, The Cleaning Authority - Columbus does not offer emergency services.
Yes, The Cleaning Authority - Columbus offers warranties.
The Cleaning Authority - Columbus offers the following services: Residential Cleaning - Dusting, Vacuuming, Kitchens, Bathrooms & Floors. Monthly, Bi-Weekly & Weekly.