Sherriff-Goslin Co

The crew arrived at 8:30 am, four men, worked hard, took lunch, worked til 5:30, both days. No down time, all work. Could have picked up more nails but over all they did a fine job.

He never showed up to give me an estimate. He never called to inform me of a delay. He has yet to call to explain or apologize for killing my Saturday for 2 hours waiting for him to show up.

The company is very professional. Work was performed promptly and the roofers were very conscientious and courteous. I would highly recommend!

The roofing job done by Sherriff-Goslin and went well, it was how they went by repairing my gutters. The last day the young guys came to finish the roof, they were told to take care of the gutters as best they could they told me. They discovered at the time they were working on the roof he said that they were not going to able to use the gutter at the roof area damaged by the storm, so they were told by Ben Goslin to take care of it the best way they could. Their best way incorporated cutting apart the damaged gutter at the bent section and removing the damaged area. They then riveted together three pieces of different sizes and brown colors to my existing seamless gutter at the roof and laid in plain screen. They also used black roofing tar as a means to try and seal the seams they had pieced together, in the meantime getting the tar all over my outside two-story window! When I pointed out to the young man there was now at least a four inch gap between the inside of their replacement gutter and my capover and that leaves would be able to get in the hole, he said that they had fixed it the best they could. I immediately called Ben Goslin and left a message about this and also called my adjuster who informed me he had already sent me the check for what the insurance felt was a resonable fee for services that Ben Goslin had submitted to them. It took several phone calls with messages for Ben Goslin and a trip to my insurance agent also, for him to get back with me about the gutters. He said he thought he had made it plain that his company didn't do gutters when he came to the house to do the estimate and I informed him I had told him I didn't want the gutter cut! He said he would have to pay to have the gutter and downspout replaced out of his own pocket because he had not made this entirely clear on the insurance estimate. I told him I was not paying for it and he admitted that I had told him I wanted a new seamless gutter with capover if that damaged one couldn't be reused like he and quot;hopedand quot; it could be. This company does a very good roofing job and I was pleased with them 13 years ago when I had the origional dimensional shingles put on. Do get everything put down in writing when dealing with a company who is doing work for an insurance project. Make sure when they put it down on the estimate that they write it as such they will use a subcontractor to replace something they can't, and not just and quot;pasteand quot; it together. When we reviewed the insurance estimate together, I pointed out to him he had and quot;alludedand quot; he WOULD be able to fix the gutter and he was not able to. I won't use them again for roof repairs or a new roof simply because of this and the subcontractor, Bull-Dog Gutters, that they turned me over to who was terrible also.

The work was fine, but the promptness was very poor. They did an excellent job with the insurance company.

Workers were on time; very polite and cleaned up after themselves. The price was very reasonable for the quality and workmanship. I have used this company before and i will again.

In the Fall of 2008, our roof was damaged by a severe windstorm. Our insurance company told us we qualified for a new roof. We had 2-3 estimates and chose Sherriff-Goslin for its excellent and long-standing reputation, and because our neighbors had a good experience with the company. In May 2009, SG removed our old roof and installed a new one. All of my hat vents were replaced with ridge vents, and a power vent was installed over one section, all according to the original job quote. We were surprised by the large crew, but all of the workers were very friendly and polite. They were also conscientious about cleaning up all debris and finished the job in just 2 days. I pointed out an area over a bay window that did not meet my satisfaction, and they returned to re-install that part of the roof the following day. Shortly afterwards, I had a contractor working inside my house to repair water damage from the formerly leaky roof. He inspected my attic after a rainstorm to make sure the leak was stopped. He noticed that all original hat vents were covered over, but no cut-outs had been made to allow the new ridge vents to work! Further inspection of my roofing job by my contractor revealed a whole host of additional problems: Big Problems: 1. No ice and water guards around perimeter of roof, as agreed upon. 2. No tar paper under a large section of the bottom edge of the East side of my attached garage. 3. Ridge vents: plywood not cut out for any of the ridge vents. They were just stuck onto the peaks. They should be cut open 2 inches (at least) on each side of peak. 4. Exposed plywood where fascia of house meets garage roof. Other Problems:1. Shingles do not overhang 1 inch over gutters and past drip edge. 2. Drip edges sometimes do not hang low enough into gutters, e.g. at the lower end of gutters where downspouts are located. This allows water to run off behind the gutter, and against the fascia of house. 3. No caulking on any exposed nail heads. 4. Ridge vent was a bad product, i.e. not cheap bad, but extremely poor design. 5. No caulking around furnace vent 6. Poor workmanship around chimney, an area we asked them to pay special attention to as the suspected source of our leak. Quite simply, I was shocked and angry to learn of all of these problems with our new roof! I called the local supervisor and showed him this list of problems. We resolved a couple of them quickly... a. The ice guards were in place but just a different, newer type than I've seen before. b. The new style of drip edge does not require the shingle overhang, giving the roof a neater finished appearance, which I could appreciate. However, the other issues were still major, and uncalled for problems! The local supervisor promised to investigate and he promised to take care of all of them himself and within one week. Workers did show up to repair the ridge vents., but the supervisor was not among them. The crappy ridge vents were removed, cut-outs were made (I think) and new, nice quality ridge vents were installed, as I requested. Unfortunately, the crew left and none of the other problems were addressed. We made more calls about the remaining work... it always took quite a while to hear back from the local supervisor. I also called the corporate office to explain why our bill was unpaid. Workers came and worked on the chimney region, applying a type of caulk or epoxy, but the work was quite sloppy. Fortunately, we have not had a leak, that we know of. The local supervisor called me in October, I believe, to ask if the leak was resolved and about paying our bill. I explained that the job was still not done due to the many exposed nail heads that still had not been sealed. I explained that we would be happy to pay as soon as all work was done. He said he would fix those nail heads right away and asked me to mail the check ASAP. I felt I could not pay until I can inspect it and know the job has been done adequately. Herein lies the issue... The trust that I once had in this company was lost. How do I know that all vents were cut out? I've not yet had a chance to climb into my attic to inspect them all. How do I know that there are not more large sections of roof without any tar paper, unless I lift up shingles every few feet all along my roof, from side to side and top to bottom, and inspect? I wrote a letter to the president of the company, and he never saw fit to respond to me. The experience was characterized by poor workmanship, and the slow resolution of the problems we identified to the company . We were left with a lack of confidence in our roof and in the future durability of our roof. The major portion of my family's net worth is wrapped up in the value of my home, and it all sits directly under a Sherriff-Goslin installed roof! We were very dissatisfied with our experience with Sherriff-Goslin. By the way, this is not local company in the Columbus, Ohio area. They are headquartered out of Battle Creek, MI.

ed the whole pr-goslin.com or give them a call at 614-471-9070 and

I had a flawless experience working with Jim Meeker of Sherriff Goslin to get my roof replaced. He kept me informed and up-to-date the entire time by phone and email. He was always on time and took care of all the meetings with the insurance adjuster. The new roof looks fantastic. I had to do very little work to get this big project completed.The crew was efficient and very skilled.

Did not use this company. The overall experience should be N/A but I could not select this option

Process to get estimate was fine... but local management team was unresponsive once job started... including skipping a few scheduled appointments and being seriously late to another. Installation did not got smoothly. In the end, we called corporate headquarters to get job completed to our satisfaction. --- 2 years later All of the aforementioned is true. I am upgrading my ranking today from an “F” to an “A” due to the responsiveness of the new local management and my ongoing conversations with the home office. Almost 18 months after our roof installation, we had an issue with water penetration into the house and staining of our stucco. Sherriff-Goslin lived up to their 10-year guarantee that states “... if we have a problem, we make it right.” It was refreshing to hear both local and corporate management acknowledge the short-comings of the previous customer service reps. How many of us have had companies hide or deflect less-than-stellar moments? A true test of a company and individual is how they react when mistakes are made. Sherriff-Goslin made things right in the end. While the process was not ideal, I am willing to recommend someone who “does the right thing” in the end.

Everything went perfectly.

We are very pleased with them. It was a little bit frustrating. The salesman was a little bit late getting to our home but once he got there things went really well. He was apparently late because he was interviewing someone and lost track of time and he was not very familiar with the area and didn't estimate well enough how long it would be to get to our house from wherever he was at. The overall experience would probably be an A because they sounded very genuine and also seemed like he knew what he was talking about when dealing with the product and compared to another company, he wasn't pushy at all. It was a much different tone of presentation compared to the other company. We did not feel pushed at all. This man just presented himself and was willing to let us take our time and think about it without any questions. That more than anything was good for us. We will use them again in the future.

It took them three time to complete the repairs. They came ill-prepared and left nails in the yard. In the end I was satisfied. They returned and completed the job and did not change the price.

They did a wonderful job! They were efficient, they worked with no breaks in between to get my roof done quickly, which I appreciated very much.

CHAD CAME OVER PROMPTLY TO PROVIDE US WITH AN ESTIMATE. WE HAD A PHONE CONFERENCE TO DISCUSS IT BECAUSE WE WERE ALL SICK. HE WAS VERY COURTEOUS AND ANSWERED ALL OUR QUESTIONS. THE ONLY REASON WE DID NOT HIRE THIS COMPANY WAS BECAUSE WE DECIDED TO GO WITH A LOWER BID, BECAUSE WE ARE NOT SURE HOW LONG WE WILL STAY IN THIS HOUSE.

WHAT MAKES THEM STAND OUT IS THEIR PRODUCT AND THEIR CUSTOMER SERVICE. NO QUESTION WAS TOO MUCH. I HAD A PROBLEM WITH A LEAK AFTER THE ROOF WAS INSTALLED, BUT IT WAS NOT THE ROOF - IT WAS THE NEW SIDING WHERE THE GABLE WAS LOCATED NEAR THE ROOF OF THE HOUSE. SHERRIFF GOSLIN CAME OUT FOR 2 DAYS TO FIND THAT LEAK. THEY FIXED IT, AND CHARGED ME NOTHING. GREAT SERVICE! GREAT ROOF!

DID NOT DO ANYTHING BUT WHAT WE PUT IN THE CONTRACT!!!

HE DIDN'T CALL TO LET ME KNOW HE WASN'T COMING AND GAVE EXCUSES WHEN I DID FINALLY GET A HOLD OF HIM. I WOULDN'T HAVE BEEN UPSET IF HE HAD JUST CALLED TO LET ME KNOW HE COULDN'T COME. THEN, HE FINALLY DID SHOW UP SOMETIME WHEN I WASN'T HOME AND JUST LEFT A CARD IN THE DOOR, NO ESTIMATE. HE SEEMS LIKE A NICE GUY, JUST HASN'T BEEN RESPONSIVE.

PREVIOUS AREA HAILSTORMS CAUSED SLOWDOWN ON MY ROOFING PROJECT. HOWEVER, I WAS BASICALLY PLEASED WITH THEIR WORK, BUT I DID HAVE TO CHECK TO MAKE SURE SPECIFIED DETAILS WERE DONE AS CONTRACTED (PROBABLY BECAUSE OF PREVIOUS HAIL WHICH HAD TO PUT THEM BEHIND FOR THE ENTIRE SEASON).

EXTREMELY HAPPY WITH THEM.

WE HAVE USE THIS COMPANY 3 TIMES AND THEY HAVE BEEN WONDERFUL. THIS LAST JOB WAS VERY SMALL and THEY WORKED WITH US TO GET IT IT DONE AND FOR A REASONABLE PRICE.