SemBro Designs

Complete kitchen remodel (cabinets, counters, sink/fixtures, adding electrical) and flooring replacement on 1st floor; new half bath vanity, top and faucet; outstanding customer support and attention to detail and quality by this team. They are customer-focused, adaptive, accommodating and professional. While there were delays as a major holiday approached, they did everything they could to complete this remodel to our satisfaction, on budget. There were also a few supply-chain issues but were handled fairly and the outcome was wonderful. Their showroom on the west side of Columbus is beautiful but their people (Roman, Diana, Daniel, Nazar, Igor and their team) and how we were treated also impressed us greatly. I really liked how they itemized each portion of the project where I could pick and choose portions I could do myself such as demolition and painting. This saved us several thousand dollars. I would not hesitate to use their services again.

Ultimately, I was happy with the results. But there were multiple challenges with the project. We wanted to partially remodel two bathrooms. For bathroom #1, we were replacing the tub/shower; replacing the vanity, mirror, and medicine cabinet; installing new lights and fan; and smoothing a textured ceiling. For bathroom #2, we were replacing a tub (only); replacing the vanity, mirrors, and medicine cabinet; installing new lights and fan; and smoothing a textured ceiling. The bathrooms had to be done in sequence since we needed one working bathroom. The sales process went fine. Contract signed in April. Work started at the end of June. Work was completed in mid October. The materials used were good: We like the vanity, and the countertop (from Granite Direct) is fine. There were three main problems: 1. Scheduling/staffing. I appreciate that the project manager accommodated our schedules. But the company (like many others) is short-handed. So there were many days were someone would be on site for an hour or two, and then not back again for several days. This project should not have taken 3.5 months to complete. (One example of the slowness: It took something like 8 days to install subway tile in one bath area. That was one person, working 3-4 hours per day. And no one else was working on anything else at that time.) 2. Communication. The communication between SemBro and us was good. But the communication among workers was poor. In many cases, we had to tell the workers what they needed to do—project details had not been communicated. There were also issues in which the company had not acquired (or even ordered) the parts we needed, which caused delays. 3. Skill level. This might be the case with many contracting firms, but few of the individual workers were skilled in the tasks they had to perform. We didn't have plumbers or electricians; we had people who generally understood how to hook up a sink or install a light. As a result, there were several problems. For example, the first tub was hooked up incorrectly. And it leaked into a third, downstairs bathroom, ruining the ceiling and walls. SemBro repaired that ceiling and wall (which I appreciate), but I still had to repaint everything, and of course, there were delays and inconveniences as the project now covered a third bathroom. Another example: One team installed the wrong kind of lights in one bathroom. And while doing so, they carved holes in the drywall that were too large. They later tried to "fix" this with calk. I had to remove the caulk, then patch and repaint the ceiling. Later, I will hire an actual electrician to install different lights. Another example: The sink in bathroom #1 leaked after installation. Another example: The sinks in bathroom #2, which had been off for more than a month (because of project delays), clogged and leaked. I called in a plumber and drain un-clogger. (The clog is not strictly SemBro's fault, but if the sink had not been off for a month, it might not have happened.) Toward the end of the project, it seemed like each time a team arrived, one task would be completed and another problem would be created. So, again, happy with the results. But after more than a quarter of a year working on this project, it's difficult to recommend SemBro.

I interviewed 3+ contractors for these projects and SemBro, by far, had the most professional, comprehensive proposal of all of the prospective contractors. Some of the key distinguishing factors were: SemBro listened to me as I explained my vision for each space; Their proposal was laid out in an easy to understand manner so I knew how much each aspect of project would cost and what each party's responsibilities would be; SemBro has staff to perform all aspects of the project (some contractors I talked to didn't handle room painting, for instance.) Finally, SemBro has a large showroom that displays samples of every facet of the project making it much easier to see how the elements would work together. I was assigned a Designer (Mariya) from their staff and she worked closely with me as we selected each item that would be needed for the renovations. Once the renovations got underway, each phase was professionally orchestrated according to what needed to be done and in what sequence. The craftsmen are highly skilled and took pride in their work. Everything was extremely professional and transparent. It was so exciting to see each area of my house transformed into a beautiful living space! When small miscommunications occurred, as is bound to happen with so many projects going on simultaneously, SemBro handled the issues with tremendous courtesy and grace. Clearly, they wanted me to be satisfied with every detail. The renovations are now complete and I'm able to move into my new (old), beautiful home. I was fortunate enough to be able to rent living space while SemBro did the renovations. I would use SemBro again in a heartbeat and can highly recommend them.

Sembros Design redid our kitchen in the summer of 2021. This included demo of the kitchen, removal of the floors thoughout much of the first floor. They provided a 3D design which we tweaked through the process. They provided an estimated start time at the time that we signed the contract along with a detailed schedule. The start time and schedule were followed very closely. They obtained permits, removed a portion of a wall and moved plumbing/electric. A large custom island was built and semi-custom cabinets were used on the surround. They worked well with our appliance company to install a cooktop and microwave. There were no hidden costs or surprises. Overall, Sembros were a pleasure to work with and met all expectations.

It went great! Best home remodeling experience I have ever had. Vadim was our designer/project manager and he was wonderful. We interrupted him on the weekend and without hesitation he responded. He definitely went above and beyond and cares about his customers. Can’t say enough great things about this company.

Sembro’s entire staff and crew were wonderful. Recently had my kitchen remodeled. Throughout the process, they were considerate, very thorough, and the quality of work by all was outstanding. I highly recommend and would definitely use again for any future projects.

We worked with Daniel at Sembro to design our kitchen remodel. He was extremely helpful, flexible and budget conscious during the planning phase. Two days after demo, our kids got sent home from school and everyone was in quarantine. Needless to say this was a stressful time! Luckily, Sembro was able to continue on with the work. They do not use subcontractors and their workers are fantastic. They are all courteous, hardworking and timely. I felt like all of them cared about the project and the details being right. Another company wanted close to 100k to do what Sembro did for less and I don’t think quality was sacrificed the least. They removed a wall into our dining room and extended the kitchen making it much bigger. We added hardwood in the living and family rooms and refinished the existing hardwood. We kept the sink where it was but pretty much everything else was gutted. Because of The pandemic there were a few delays but that was not Sembros fault. Honestly, we absolutely love our kitchen and so does everyone else who sees it. We will definitely use Daniel and his team in the future to remodel our bathrooms. Great company to work with-even during a pandemic!

Sembro did an excellent job working on our kitchen/dining room remodel. We started the design process a year early, and Daniel worked through multiple iterations and estimates with us. Daniel was always supportive, patient, and provided helpful feedback on design when we asked. Once the project started, the Sembro employees were professional and timely. Daniel remained in constant contact during the project and ensured everything was done how we wanted. The end result has transformed our house!

Vadim is our project manager. He's easy to work with and very responsive. We had to remove a wall in the kitchen to open it up and he was able to accommodate the request and created a column (load bearing) that looks identical to one already in place. The craftsman was excellent. Everyone who has seen it thought it was an original. The most impressive thing with this project is that everything was on schedule. We had to take a trip during the construction. Vadim worked with us, so that some things were done while we were gone and some waited until we get back. My neighbors were impressed by how punctual the workers were and how hard they worked. We also had the options of purchase some of the appliances ourselves to keep the cost low. I wish we had more selections on the quartz countertop, but that's the contractors that they work with. It's not Sembro itself. We ended up with a quartz countertop that we are happy with, so it all worked out. We were going to put it new hardwood floor but we decided to sand it and re-stain it after discussing with Vadim. The cost was about 1/2 as putting new ones in since they would have to remove the existing hardwood. The new floor turned out great and I was very surprised that it created very little dust with the sanding and how quickly it was done. We had to stay at a hotel overnight after they stained it which is no big deal. Overall I am happy with Sembro and I would use Sembro again if I have more remodeling projects.

Excellent. Large space, total redo. This is a company with integrity. They don't want final payment until you are totally satisfied. They follow up and respond. I would recommend them to anyone.

Great job by SemBro team! Had a complete kitchen remodel. From demo to installing new cabinets, granite countertops, new faucets, and lighting SemBro exceeded our expectations. Vadim did a great job with a new design, which gave us more counter space. The contractors were always on time, polite, and kept us up to date. Would absolutely recommend SemBro for any remodel project.

Great job SemBro team! I am delighted to show friends and neighbors our new kitchen and their response has been wonderful. First rate work on everything. I feel 100% confident to recommend Sembro with the highest regard. Excellent work AND on schedule delivery! Each day I knew what to expect. I was given a clear schedule to follow to have appliances, windows, quartz and granite selected. Every day the crew swept, cleaned up and hauled away the demolition debris. We have 2 dogs and it was good to know they would not get into anything. I can imagine this is an ideal practice for a family with small children. It also helped keep the stress of construction to a minimum as we lived in our home during the construction. The Sembro team were pleasant to be around and worked very hard. Their workmanship is excellent and custom. We are the third family to employ Sembro on our street and we are all in agreement they do great work. We benefitted from each other as they came highly recommended by other neighbors! Prices were competitive and there were no surprises. Well done Sembro!

I was basically told that they don't do the size of work for my job, even though my job would have been approximately $35,000. He wouldn't even come out to give me an estimate and I expect they are only interested in doing very high end homes. He should be more responsive to people seeking renovations

We fully gutted out kitchen and an adjacent room to make one large kitchen. We worked with Sembro for layout and design and we hired them for the cabinet and granite purchase/install. Nadia was such a pleasure to work with. Her layout/design couldn't have been anymore perfect. I also commend Nadia for her patience because it took us almost a year of planning on our part before we were ready to take the plunge on such a big project. Nadia kept in touch throughout the time and was ready when we were. The install crew was a pleasure as well. I was impressed with how meticulous they were with the finishing touches. The entire process was smooth and enjoyable. I have been told that our kitchen looks like a picture in a magazine. Thanks Sembro!

SemBro Was a pleasure to deal with. Their price was competitive; they started and finished when they said they would and the quality of workmanship was excellent. They replaced my cabinets; kitchen flooring; countertops and sink/faucet. They added a backsplash and installed a dishwasher. I had the range installed by the appliance supplier because it was a range with a down draft fan that required special installation and duct modification. Even though the experience was trying, eating pizzas and fast food for 2 1/2 weeks, the people at SemBro made it as easy as possible. They cleaned up every night and made as little disruption as possible. I would give them my highest recommendation and would not hesitate to use them again.

Great! They were prompt, easy to work with, and we are happy with their work.

Leo was wonderful from beginning to end. We stopped by on a Saturday with no appointment and were treated great. He answered all our questions, found the perfect cabinets, granite and sink. They worked with our timeline as we were doing a complete remodel and doing the floor and painting on our own. The kitchen is beautiful - we will be visiting Leo again to remodel our master bath.

We couldn’t be more pleased with our new kitchen. From start to finish it was relatively painless. The crews were friendly and professional. They took care not to damage existing surfaces and cleaned up daily. Nadia’s design plus the craftsmanship of the products were perfect for our needs. We’re thrilled with our experience and plan to use them for bathroom remodels.

This is the fourth or fifth house they have installed new kitchen cabinets in for me in the past few years, they are totally professional be start to finish. They always seem to have better ideas for the work they do for me and it always turns out great. The quality of the cabinets and workmanship are excellent. Thats why I keep going back to them.

Old carpet and treads from staircase removed. Risers were painted to match existing trim. New treads were cut, installed and stained to match hardwood flooring in our home.

Sembro did a master bath and closet remodel for us and did an amazing job. Their attention to detail was amazing. They made sure everything was perfect, regardless of if it fell within their scope of work. They were extremely responsive and managed the project according to what they had told us in advance so there were no surprises in terms of timelines or effort/costs. They added their own custom extras to help give the area a very custom look and feel. They are very talented and great to work with. They have previously done our kitchen remodel as well as our laundry room remodel. They are great craftsmen and we have loved all of their work.

Tear out and removal of old kitchen to include flooring, cabinetry and soffits. Replaced cabinetry, countertops, installed new appliances, flooring (see flooring review) removed wallpaper and painted, installed garbage disposal, backsplash and faucet. Lighting was subbed out to an electrician. In hindsight we should have had sheetrock replaced instead of wallpaper removal. That was not offered as an option when designing replacement kitchen .The paint job left something to be desired. Overall it turned out great.

Old carpeting and ceramic tile was torn out of the entire 1st floor and hauled away. This was replaced with hardwood and ceramic tile. This included the living room, dining room, kitchen, family room, entryway, powder room and laundry room. Work and/workers were timely and professional. It was discovered when working in the family room a drainage problem had damaged studs behind the wall. The crew was able to repair and replace, though this was an additional cost.

Incredible. Wouldn't feel comfortable with anyone else. They are the best design team, group I've ever come across.

It was overall a great experience: it couldn't have been any better. Every single facet of the work that was done for us far exceeded our expectations. Every person with whom we worked at SemBro -- from the designer to every one of the demolition and installation professionals involved -- was knowledgeable, experienced, courteous, thorough, efficient, hard-working, and friendly. We appreciated their sincere work ethic and felt they were giving us their best effort at all times, while at the same time being so careful in our home during the entire process. We are glad that we chose this company to do our kitchen renovation for us, and we absolutely love the beauty and quality of our new kitchen.