Sears Heating & Cooling

Very well.

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It was a great experience.

fine, as usual

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CAME WITH A 10 YEAR PARTS AND WARRANTY.

THE ESTIMATE I RECEIVED WAS REASONABLY PRICED (NOT THE CHEAPEST, BUT NOT THE MOST EXPENSIVE). THEY ARRIVED ON TIME, WERE PROFESSIONAL, AND COMPLETED THE INSTALLATION WITHIN THE TIME THEY SAID THEY WOULD. I HAVE HAD NO PROBLEMS TO DATE WITH THE NEW FURNACE OR A/C UNIT.

I FELT THAT THE SERVICE REPRESENTATIVE WAS VERY CLEAR WITH HIS INSTRUCTIONS, AND WAS VERY WILLING TO PROVIDE INSTRUCTIONS ON THE HUMIDIFIER UNIT AND OVER ALL FURNACE NEEDS.

I APPRECIATED THAT THEY GAVE AN EXACT APPOINTMENT TIME AND CALLED ME 30 MINUTES BEFORE THE APPOINTMENT TO LET ME KNOW THE TECHNICIAN WAS ON HIS WAY.

THE TECHNICIANS ARE VERY FRIENDLY AND PROFESSIONAL. THEY WERE VERY PROMPT AND PUNCTUAL, THEY SHOW UP AT OR NEAR THE BEGINNING OF THE TIME FRAME THEY GIVE. I WILL CONTINUE TO USE THEM.

CHUCK WAS VERY KNOWLEDGEABLE AND HONEST. I CALLED THIS MORNING AT 10AM AND DUE TO A CANCELLATION HE SHOWED UP ABOUT AN HOUR AFTER I CALLED.

THEY CAME AND DIAGNOSED THE PROBLEM PROMPTLY AND EFFICIENTLY, ALTHOUGH THEY FELT THE REPAIR WOULD BE BEST ACCOMPLISHED BY AN ELECTRICIAN.

NO CONNECTION WITH SEARS DEPARTMENT STORES.

SERVICE WAS SCHEDULED ABOUT 2 WEEKS IN ADVANCE FOR THE MORNING. A COMPANY REP CALLED ABOUT 15 MINUTES BEFORE THE SERVICE REP ARRIVED. SERVICE WAS PERFORMED QUICKLY AND EFFICIENTLY. CHUCK ALSO EXPLAINED THE ADVANTAGES OF AN ANNUAL MAINTENANCE CONTRACT. HE ALSO WAS ABLE TO REMOVE SOME DEBRIS FROM ONE OF THE AIR DUCTS.

THEY HAVE NEVER FIXED THE PROBLEM, BUT THEY KEEP CHARGING ME EVERY TIME THEY COME OUT. I HAVE A SERVICE CONTRACT WITH THEM. THEY DO NOT CHARGE FOR THE CALL, BUT THEY CHARGE FOR THE PARTS. THEY WERE OUT THREE TIMES IN THE PAST YEAR. THE FURNACE IS STILL NOT WORKING. THE FURNACE IS 15 YEARS OLD. I WILL NOT USE THEM IN THE FUTURE.

CHERYL DID A GOOD JOB AT DIAGNOSING THE PROBLEM. SHE CLEANED AND SERVICED THE FURNACE. IT WORKED WHEN SHE WAS DONE. SHE FIXED OUR HUMIDIFIER WHILE SHE WAS THERE TOO. SEARS WAS THE ONLY COMPANY WHO WOULD SEND SOMEBODY OUT ON THE SAME DAY. IT DID COST A LITTLE MORE FOR THAT SERVICE.

WORKED AROUND OTHER CONTRACTORS ON JOBSITE ON ANOTHER PROJECT AT HOME. VERY COURTEOUS.

SPENT A LOT OF TIME TEACHING ME ABOUT MY HUMIDIFIER. PRICES VERY FAIR. EVEN HELPED ME FIND A COUPON THAT TOOK MORE OFF COST OF JOB.

WE HAVE USED THEM FOR 25 YEARS AND HAVE BEEN VERY HAPPY.

FIRST CALLED THURSDAY; STILL HAVE NO COOLING ON SUNDAY, AND DO NOT KNOW WHEN A NEW CONDENSER WILL BE INSTALLED. HAVE SEARS H & C CONTRACT. CALLED EVENING TO REPORT NO COOLING. TECHNICIAN ON DUTY PHONED LATER TO SAY HE WAS TIRED AND GOING HOME. NEXT DAY, TECHNICIAN CAME, LOOKED AT SYSTEM, AND SAID I'D HAVE TO CALL AN ELECTRICIAN (BAD BREAKER). ELECTRICIAN CAME, CHECKED SYSTEM, AND REPORTED NO ELECTRICAL PROBLEM, BUT TROUBLE IN CONDENSER. FINALLY--MORE THAN 24 HOURS AFTER FIRST CALL, SEARS PERSON CAME, CHECKED CONDENSER, AND FOUND IT SHORTED TO GROUND AND NOT REPAIRABLE. I FOUND SEARS PERSONNEL, EXCEPT THE LAST TECHNICIAN, INCOMPETENT, AND STONY UNSYMPATHETIC TO A SWELTERING CUSTOMER. THE $123 INCLUDES $64 TO SEARS AND $59 TO THE ELECTRICIAN. OH, YES, THE CONDENSER HAD BEEN JURY-RIGGED (DOUBLE CONTACTER USED WHERE SINGLE CALLED FOR, WITH A JUMPER TO MAKE IT WORK).

CLEANED UP GREAT AND ON TIME AND PROMPT ALL IN ONE DAY

IT SEEMS THAT EVERYONE IS A TOP PRIORITY WITH THEM. THEY HAVE ALWAYS BEEN ON TIME. MY MOTHER WAS HAVING PROBLEMS WITH HER FURNACE SO I CALLED THEM AND ASKED IF THEY COULD TAKE CARE OF HER AND THEY DIDN'T HESITATE. I HIGHLY RECOMMEND THEM.

INSTALLATION OF A NEW FURNACE AND CENTRAL AIR AND ADDITIONAL HEAT DUCTS ADDED. EVERYTHING WAS GOOD.. THE CLEAN UP WAS GOOD AND THE TECHNICIANS WERE WONDERFUL ABOUT CALLING ME AND UPDATING ON ANY CHANGES OR CONCERNS.