RHR Home Repair & Improvements

Description of Work: Because RHR Home Repairs is listed on Angie's List, I did not check to learn that they have an "F" rating by the Better Business Bureau. I learned too late that RHR is a husband/wife team posing as a large company, with a telephone tree that never gets you to a live person ("Please listen carefully, as our options have changed...") and a web-site that gives the impression this is a state-wide operation. This deceptiveness permeates the entire activities of RHR. In mid-June of 2011 I engaged RHR to do a variety of repairs on my home, foremost of which was to replace the corner-piece of a high gutter that had been leaking onto the back entry stairs of my house, making it dangerous for my disabled wife to enter the house in winter when the drips would freeze. After several attempts to have the corner-piece repaired, I was told that the problem derived from the fact that the corner-piece was joining gutters of two different sizes. That was when I called RHR and asked Mr. Roy to clean ALL the gutters of the house and to replace one of the gutters attached to the corner-piece to make it the same size as the gutter attached to the other side of the corner-piece. Since I work full-time, I could not watch the work being done, but came home during the noon hour every day. One day I came home at lunch time and Mr. Roy announced that the gutter work was all finished and asked for payment. I looked up at the gutter that was to be replaced and saw it hadn't even been cleaned out. Angrily, I demanded that the gutter be replaced as contracted. Several days later, I was told that the gutter had been replaced. So I paid the bill. The corner-piece continued to leak. On August 26, Mr. Roy revealed that he had replaced the gutter with the same incongruous size that had been there at the beginning. He told me—as though it was his discovery—that the reason the corner-piece was leaking was because the gutters attached to it are of different sizes!

Description of Work: I needed a 20-25 foot section of gutter removed and replaced.

Description of Work: I CALLED AND NEEDED AN ESTIMATE ON REPAIR IN BATHROOM, NO HOT WATER IN TUB OR SHOWER. ALSO PAINTING INSIDE HOUSE AND ELECTRICAL WORK AND HOUSE CLEANING. THEY WERE TO COME OUT ON THURSDAY FEB 26TH AND WERE TO CALL ME BETWEEN 4 AND 6 PM. THEY NEVER CALLED AND NEVER CAME. WHEN I CALLED THE NEXT DAY, I LEFT A MESSAGE AND THEY NEVER RETURNED THE CALL.