Rainbow Hot Tubs & Spas

good. he was very knowledgeable and spent time showing me how to use it.

They couldn't do it because, my spa is an older model and they couldn't find a motor for it. They wanted my credit card on file before they would come out here which, I don't find acceptable as a client. Then told me that they couldn't replace the motor. I took it to them, and their customer service was bad. They said that they could rewire the hot tub for about $1000, and put a different motor in it. There was no work done for it. The customer service rep had no file on me, except for the initial contact, and it wasn't shared information. I'd called several times, and only one person could help me. Only one person was aware that I had come or anything. I don't know about price because, I just knew I couldn't afford $1000 after I had just bought a second hand hot tub. I had to contact them several times just to get the answers that I got.

Our house has a jetted tub in the master bathroom. A few years ago it quit working. In March I contacted Rainbow to see about fixing it. They looked at some digital pictures I took and discussed the problem with me and determined it probably needed a new pump. I made the appointment and their tech came out and made the repairs. The pump was very hard to access, but the tech was a real trooper and managed to work through the small access way and replace the pump. The tub works fine now. Overall the service was very professional. While it feels like a costly repair, breaking down the costs does not seem that bad. These pumps are not cheap and the labor cost was very reasonable for the contortions the poor tech had to make to get the unit replaced. It did take about a week to get the work done but part of that was getting the new pump and part was their backlog of work. I would recommend them again.

I've been getting small black flakes in my Jacuzzi whirlpool bath and have tried vinegar, baking soda, all kinds of suggestions to eleminate them. I "assumed" there was a filter somewhere that needed cleaned/changed, so I looked for a company that specializes in the type of bath I have. After searching in Angie's List and confirming through the BBB, Rainbow Hot Tubs & Spas, Inc., seamed to be my best bet. Not knowing anything about a whirlpool tub's operation is like taking a car to a mechanic you don't know and... "good luck". I called Rainbow Hot Tubs & Spas, Inc., and spoke to Rick. I explained what was going on and thought maybe I needed a new filter and wanted to schedule for service at my home. Guess what? My tub does not have a filter (good to know) and he discouraged a service call and said that it just needed a solution they had in stock. It was that simple. I drove to their store (very nice store) and met with Rick who showed me which product to use on my tub and went over the directions with me. The directions were simple, but I appreciated him taking the time to go over them and give a few tips that I wouldn't have thought of. I was also very impressed that he asked if I wanted to be added to their system. I don't write very many reviews. Although there was no "service" conducted by them at my home, Rick saved me $$ for an unnecessary service call I would have had, time I would have had to be at my home for any service, and a lesson that my tub does not have a filter to change, and something I can maintain on my own. Rainbow Hot Tubs and Spas, Inc., will be the first number I call should my whirlpool bath have any future problems and need serviced. It was so easy to come home and run the solution through myself. THANK YOU!!!

Went without a hitch. The two gentlemen who did the moving steered the tub out of a tight spot at my neighbor's and had in on their truck within approximately 45 minutes to an hour. On my end, they were able to get the truck very close to the patio where I wanted the tub installed. They had the tub in place, with cover attached, within an hour of their arrival. Unfortunately, the tub was not level (actually, my patio was not level). The movers gave me detailed instructions on how to level it with lumber. Ideally, I would have liked them to do the leveling, but I did not press the matter. All in all, a painless operation.

It was wonderful. They are very good at doing repairs and said that I don’t have to replace the entire hot tub and everybody else wants to put a new tub and refill them which is more expensive. They do repairs and they are very good about the chemicals. They tell you about the chemicals. They are easy to get to. They are prompt with their service and they are very polite.

We had a problem with our tub involving a persistent sensor error. The Rainbow tech came out and diagnosed the problem as being in one of the pump motors which was consistent with the excess noise it had been making. We have used Rainbow in the past and they have always been very COMMUNICATIVE, unlike a couple of other vendors I can mention. They call you the day before they arrive to confirm. They call you with an estimate of when they'll arrive. And then they call you afterwards to talk through the problem. They have also always been remarkably willing to try to solve the problem over the phone. This may not always work (it didn't in this case) but it's nice that they are willing to forgo the $$ service call and try to help you without getting a nickel for it.

They delivered it and set it up. They were very helpful during the decision making process and they helped me find the right hot tub.

I called several companies re this repair and was told that they would need to drain it and take it into the shop and that I should just trade it in and buy a new one, from them of course. I called rainbow and they came out, determined that it was simply that the filter lid wasn't on properly, delivered all my chemicals while they were there and I didn't even need to be home! They are honest, professional, and make sure that they provide everything you need without having to make repeated trips.

The initial conversation with the owner of the business were very difficult. He was unwilling to negotiate price and/or provide options to bring the excessive charges down. There were numerous trip charges and billings in 30 minutes increments when the actual time was much less. I spent 30 minutes on the phone with him and finally provided a solution to decrease the cost. Unhappily he agreed, we negotiated a price and the time for service was established. On the flip side, the worker who was contracted to perform the job was extremely thorough, professional and did a great job.

Tub worked for three days, then reverted to same problem -- not heating. Eventually I got an independent repairman, who found and fixed the problem. The circulation pump inlet pipe was clogged with plastic fragments. He removed them. The tub works fine now. No parts were actually needed. In summary -- Repair service by Rainbow was ineffective, and excessively expensive.

I bought a used hot tub last year. This company placed a new circuit board. It was $400 for the part and $200 for in the installation roughly. They had a 1 year guarantee for the part. About 8months after installation, the hot tub started to short circuit and short out (the same reason we had the part replaced the year before). They said they'd come out in 2 days or so to look at it, but it was 1 week later. There came out for 20 mins, and at that time the part was working fine when they arrived. So they send me a bill for $160 for the "service call". I asked why they'd charge that on a part under warranty and they said that assessment of the part wasn't actually covered... After they left , the engine immediately became VERY loud and within 1 week the pump failed. I'm not saying they did anything to it, but it seems a little coincidental. The company did offer me 1/2 off the price of the "service call" after a 30 min conversation on the phone. Unfortunately, they did not tell before coming out that they'd charge for the service call. They said they needed by credit card "just in case a part needed to be replaced". AFter talking to the owner, he stated "it seems like you would have been happier if we found something broken and charged you even more than just service call". HHmm... Seems a little shaddy and I'm unlikely to re-use them in the future. Biggest problems: - inaccurate estimate of date of service - no discussion of service fee before I was charged - large service fee for a short amount of time spent evaluating - not honoring the warranty of the part they installed - the hot tub being in WORSE condition after they left - condescending tone of the owner on the phone

After going to several hot tub places and looking online, we decided to buy from Rainbow. They we no pressure, high information when we were looking. Super friendly and helpful. Delivery date was a little late but that was the manufacturers fault. They were great at delivery as well. Very professional and curtious. We are very pleased we choses them. We've been back for more chemicals. Their prices are very fair as well. Good choice!!

We have used Rainbow several times. Each time the people are friendly and very helpful. They seem concerned about us having a great spa experience rather then them selling their products or services. I have found them very helpful and willing to refer us to someone if they can't take care of our concerns right away.

Our problems with Rainbow came down to very poor communication, leaving us feeling misled and even cheated. Rainbow sent out a couple of guys to move the tub and replace the pump. We were told beforehand that the pump cost would be in the $200-500 range, depending on the type needed (we took pictures of it to give them an idea of the type). After they replaced it, we were informed that the pump was actually $700, outside the quoted range. We weren't thrilled about this. After the patio guys were finished, they physically moved the tub back into place for us, and we called Rainbow to come re-connect the wiring. Only at this stage did they tell us (despite our having arranged to have them move it and then put it back) that, oh yeah, we're not licensed to do any "electrical work," so you're going to have to get an electrician to do it. Apparently they're allowed to disconnect but not reconnect it. Would've been nice to have told us that up front. The last straw for this company was when they left a ceramic heater inside the tub assembly to keep it from freezing. They did this without asking us (my wife was home and they knew it) whether we had our own heater (we did, and would have used it). They left our patio workmen, and me after a phone call, with the impression that they were lending us the heater. But when we went to return it, we were told they had charged us for "purchasing" the heater -- without telling us in advance. They accepted a "return" amidst attempts to sell us more chemicals for the tub, but by this point we were done with this company. We won't be using them again.

When it was brought to our home, it was not heating properly. We had a lot of difficulties getting them to come back out to look at it. When the repair person finally came out, she said it looked like no maintenance had been done at all. We had another problem, and they tried to tell us over the phone how to take care of it. When I mentioned my displeasure, they acted very unconcerned that I felt wronged. I talked to the owner and her husband did come out to fix the spritzers. He was very nice and all. Within six months, we started having a leak, and I didn’t feel confident in them enough to call them for the repairs. The repair person, Brenda, was excellent and provided wonderful service and showed knowledge and expertise, but I did have to pay 140.00 for her to help with the tub I bought from Rainbow.

Repaired and with great service

The experience was smooth from start to finish. I called for repairs to our hot tub, knowing it needed one new motor. The appointment was made, they came as scheduled, bringing necessary parts and repaired the tub. They asked sufficient questions in advance to send the right person and parts for the job. I would definitely recommend the store for supplies and the service technicians for any repair needs.

It wasn't a bad experience by any means but in all honesty it wasn't the best either. So far we have spent 600 dollars replacing motors and jets and they were supposed to fix a leak with the hot tub but as of now it is leaking worse than before. They are going to have to patch it and come back out in the spring to come and fix it now. They are responsive and friendly and nice to work with but they haven't made much progress as of yet.

Rainbow took a look at our pump for free. Gave us estimates on getting it refurbished and for getting a new part. The pump was dying and not working properly. Rainbow was very polite about what needed to be done, very professional and knowledgeable about the parts. I appreciated them looking at the part and not charging me.

Everything went fine. The people are friendly and competent. The technician had to replace the thermostat. It was a difficult task because my spa is very old. But Brenda did a good job and I am satisfied with the results.

Outstanding she took the time to discuss the issue with me on the phone & let me troubleshoot the issue before paying someone to come out.

We purchased our second hot tub, a Catalina with TV and sound system installed, from Rainbow Hot Tubs in 2006 for around $10,000, after using them for repairs for an older hot tub without video or audio system for about 7 years. They had always been prompt and responsive. However, we started having problems with the auxiliary system within the first year. The DVD player, when used, shorted the entire system out and we had to call to have a fuse replaced each time we tried to use it. Brenda replaced it several times, before my husband and I decided to cease using the DVD player. No other resolution was offered by Rainbow or Catalina. In October 2011, we tried unsuccessfully to use the video system and called Rainbow. Their first suggestion was to replace the remote that turns the TV on, but we questioned the cost of $200. We were concerned that it wasn't the remote, but the TV that needed repair. They sent Brenda out on November 4th to look at it. We got a phone call from Brenda at our home that the stereo/ radio was also not working during her visit and she had a phone call into someone at Catalina to help her with the repair. She also told me she seemed to remember that the whole system had been replaced back in 2006. I told her that the system hadn't been replaced, and that we had finally just given up using the DVD player. Between November 29th and December 4th, after not hearing back from anyone at Rainbow for almost a month after Brenda's visit, I called several times again, inquiring as to where we were in the process, if they had heard back from Catalina, when we could expect someone back out, etc. A woman in Rainbow's office said she would take a message, that Rainbow was swamped with repairs and that someone would call me back. Rick finally called back December 6th and informed us the people at Catalina now believed we needed a new 'deck', which was a full replacement of the stereo system, for a cost of approximately $700. Rick also stated the TV would have to be removed and shipped into Catalina, to make sure the TV wasn't the problem and worked with the new deck. He estimated the total cost could run up to $1000. My husband and I chose not to have the repair done because 1) the unresponsiveness/ slowness of Rainbow to this problem 2) our lack of confidence that either Rainbow or Catalina knew that this repair would fix the unit, and 3) we had reported problems with this deck within the first year of purchase, yet nothing was done to repair it then. We had purchased the hot tub from Rick and Rainbow because we liked their repair service in the past, but we definitely expected to get phone calls returned and be a priority when it came to repairs as a large purchase consumer. We felt we were more than patient about the return phone call, but had to finally pester their office staff to get that call.

Brenda has worked on my hot tub in the past and has always been very helpful. She is pretty good at pinpointing a problem right away.

It cost less than the estimate. It was better than expected. They were fantastic.