PROSOURCE ROOFING OF COLUMBUS LTD

MY ONLY COMPLAINT IS THAT THEIR CLEAN UP WAS PERFUNCTORY AND HURRIED. I FOUND SMALL PIECES OF ROOFING AND SOME NAILS. I WAS PLEASED WITH THE QUALITY OF THE ROOF AND THEIR RESPONSIVENESS. OVERALL GRADE WOULD BE A B+, AND PROFESSIONALISM AND CLEAN-UP IS A B-.

I WAS SO IMPRESSED WITH THEIR CLEAN UP. I HAVE A YOUNG CHILD WHO ENJOYS PLAYING OUTSIDE. I ALERTED THEM TO THE IMPORTANCE OF CLEANING UP NAILS & DEBRIS, AND THEY WENT AROUND MY PROPERTY WITH A METAL DETECTOR. NO NAILS HAVE BEEN FOUND. THE CREW CAME OUT AND FINISHED ON THE SAME DAY, AND I AM VERY PLEASED.

CONTRACTED WITH PROSOURCE TO REPLACE MY ROOF, SIDING, AND GUTTERS DUE TO HAIL DAMAGE. THIS IS A LARGE COMPANY THAT SUB-CONTRACTS JOBS. MY EXPERIENCE WAS LOUSY. IN RETROSPECT I WOULD USE A SMALLER COMPANY. THE SALESMAN (WHO WAS FIRED HALF WAY THROUGH THE JOB) ORDERED THE WRONG ROOFING MATERIALS WHICH DELAYED THE JOB BY 6 WEEKS. THE WRONG MATERIALS SAT IN MY DRIVEWAY FOR 5 WEEKS. THEN HE ORDERED THE WRONG SIDING MATERIALS EVEN FURTHER DELAYING THE JOB. EVENTUALLY MY SIDING WAS BEING INSTALLED IN THE DEAD OF WINTER BECAUSE OF THIS. COMMUNICATION WAS TERRIBLE WITH MANY CALLS BEING UNRETURNED AND FOLLOW UP REQUESTS BEING IGNORED. I HAD TO WRITE A LENGTHY LETTER TO THE SALES MANAGER TO GET ANY KIND OF ATTENTION.

THEY MATCHED OUR INSURANCE COMPANY'S ALLOWANCE. THERE WAS A VERY MINOR DETAIL NOT DONE, THEY DID NOT PAINT A PIPE STACK. OTHERWISE WE ARE VERY PLEASED.

VERY PLEASED WITH PRO SOURCE THUS FAR. THEY RESPONDED PROMPTLY TO MY REQUEST AND HAD EXCELLENT FOLLOW UP.

I WAS TOLD THEY WOULD BE OUT IN 24 HRS UNLESS THERE WAS BAD WEATHER. I WAITED 4 DAYS AND NO ONE CAME OUT AND THERE WAS GOOD WEATHER ALL 4 DAYS. I CALLED AND SPOKE TO THE SALES MANAGER WHO TOLD ME HE WOULD CALL ME BACK THE NEXT MORNING AT 9 AFTER HIS SALES MEETING. HE DID NOT CALL, SO I CALLED HIM AT 9:30. I WAS PUT IN CONTACT WITH A SALESMAN WHO SAID THAT HE WAS OUT OF TOWN AND HE SHOULD HAVE COME OUT YESTERDAY, BUT HE DIDN'T HAVE TIME. IT TOOK 5 DAYS FOR SOMEONE TO COME OUT TO GIVE ME AN ESTIMATE, THEN HE FORGOT TO INCLUDE THE GARAGE. IT TOOK 4 MORE DAYS FOR THAT TO BE CORRECTED IN THE ESTIMATE, BECAUSE THEY HAD TO COME BACK OUT. THE 2 WHO CAME BACK OUT LOOKED LIKE TEENAGERS. I WAS IN A HURRAY TO GET THIS WORK COMPLETED DUE TO THE SALE OF OUR HOME. I WOULD NOT HIRE THIS COMPANY. TOTALLY UNPROFESSIONAL BEHAVIOR.

AFTER I INITIALLY CALLED TO GET AN ESTIMATE, A REPRESENTATIVE CALLED ME RIGHT AWAY TO GET THE INFORMATION HE NEEDED FROM ME TO PROVIDE ME WITH AN ESTIMATE. AFTER WAITING OVER A WEEK, I CALLED BACK TO SEE WHERE MY ESTIMATE WAS AND NO ONE HAD BEEN TO MY HOUSE YET. THEY SAID THEY WOULD GET SOMEONE ON IT RIGHT AWAY. I'VE WAITED ANOTHER TWO WEEKS AND NEVER HEARD FROM THEM.

TIM SCHUSTER, THE SALES ESTIMATOR, PROVIDED PROFESSIONAL OVERSEEING OF THE ENTIRE JOB. THE CREW CLEANED THE AREA WELL WHEN THEY FINISHED.

I WAS HIT WITH A BAD HAIL STORM. THE SALESMAN TOOK HIS TIME TO EXPLAIN WHAT TYPES OF ROOFING AND SIDING OPTIONS I HAVE. THE SALESMAN CONTACTED MY INSURANCE COMPANY WHEN THE AMOUNT THEY WERE WILLING TO GIVE WOULD NOT COVER THE COST. HE WAS OUT SEVERAL TIMES TO MAKE SURE EVERYTHING WAS GOING WELL. HE HAS TAKEN THE TIME TO GIVE HELPFUL SUGGESTION TO PICK OUT COLORS ETC. I HAD A QUESTION ABOUT ABOUT THE APPEARANCE OF THE ROOF AND THEY EXPLAINED EVERYTHING TO ME FULLY. ANY SLIGHT ISSUE HAS BEEN ADDRESSED VERY QUICKLY. THE WORK CREW HAS BEEN GREAT.