PROMAX HARDWOOD FLOORING CO

OUR EXPERIENCE WAS NOT POSITIVE. UPON COMPLETION, WE FOUND THAT EITHER SECTIONS HAD NOT BEEN DONE, OR TWO DIFFERENT STAINS WERE USED (ONE WITH A FLATTER FINISH AND ONE WITH A GLOSSIER FINISH). THE ENTIRE FIRST FLOOR AND PARTS OF THE SECOND FLOOR HAD TO BE REBUFFED/SANDED AND REDONE. THIS TIME EITHER THE DUST WAS NOT VACUUMED UP OR SOMETHING AS THE FLOORS ALL HAD BUBBLES AND DUST IN THEM. THE FIRST FLOOR HAD TO BE REDONE FOR THE THIRD TIME. UPON MOVING BACK IN OUR CONTRACTOR HAD TO TOUCH UP STILL OTHER AREAS AND WE WERE TOLD THE SECOND FLOOR COULD BE REDONE AT A LATER TIME FOR A SET FEE (AS THERE WERE STILL BUBBLES). THIS WAS NOT THE CASE ACCORDING TO PROMAX'S OWNER. I DID INVITE HIM OVER TO SEE THE WORK JUST TO SEE IF HE FELT THAT THE WORK MET HIS STANDARDS OF EXCELLENCE. HE AGREED BUT THEN NEVER RETURNED SEVERAL PHONE CALLS TO SET UP A DATE AND TIME TO DO THIS. WE WOULD NOT SUGGEST USING THIS COMPANY BASED ON THE QUALITY OF THE WORK WE SAW ON OUR HOUSE.

THE FLOORS LOOK GREAT. THERE WAS NOT A LOT OF DUST AFTERWARDS. I FELT THE PRICE WAS REASONABLE.

THE COMPANY REFINISHED THE ORIGINAL HARDWOOD FLOOR IN OUR LIVING ROOM, WHICH HAD PREVIOUSLY BEEN CARPETED. OUR FINAL DECISION TO CHOOSE PROMAX WAS BECAUSE THEY OFFERED DUST FREE SANDING. THE OWNER AND EMPLOYEES WERE A PLEASURE TO WORK WITH. THEY WERE PROMPT EACH DAY, KNOWLEDGEABLE, EFFICIENT, CAREFUL AND VERY DILIGENT WORKERS. THE FLOOR WAS BEAUTIFUL WHEN IT WAS FINISHED. OUR ONLY COMPLAINT IS THAT THE FLOOR GOT SCRATCH MARKS AFTER ONLY A COUPLE MONTHS. IN OUR PREVIOUS HOME WE REFINISHED THE HARDWOOD FLOORS OURSELVES AND APPLIED THREE COATS OF POLYURETHANE. WHEN WE RECEIVED THE ESTIMATE FROM LARRY HE TOLD US THAT THEY APPLY TWO COATS SO WE ASKED HIM ABOUT HAVING THREE COATS APPLIED TO THE FLOOR FOR MORE PROTECTION. IN RESPONSE, HE TOLD US THAT HIS COMPANY'S POLYURETHANE WAS A BETTER QUALITY THAN THE RETAIL BRANDS. IF THIS IS TRUE I DON'T BELIEVE WE WOULD ALREADY HAVE SCRATCH MARKS. NEXT TIME WE WILL INSIST ON ANOTHER COAT OF POLYURETHANE.

THEY SANDED, STAINED AND FINISHED OUR DINING ROOM FLOOR. THEY WERE A PLEASURE TO WORK WITH. ON TIME EVERYDAY. THEY USED THE LATEST EQUIPMENT AND LATEST TECHNOLOGY IN FLOOR FINISHES. THERE WAS NO USUAL SMELL TO THE FINISH AND DID AN EXCELLENT JOB OVERALL. WE HIGHLY RECOMMEND THESE FLOOR REFINISHERS.