Precision Glass & Shower

Great. We needed a new shower door. Precision came out, measured, delivered, tore down the old one, and installed better than I expected. I would gladly recommend Precision to anyone needing similar services.

The job went very smoothly. The pre-measure man was precise in his measurements, which made the final installation a breeze.

Upon calling to request an estimate, Jeff (co-owner) came out to visit and take measurements promptly. He was the only representative of the 3 companies we compared that was punctual with his visit. He provided excellent design input and had a solution that matched exactly what we were looking for. Most of all, though, he was able to expediate and complete the job just prior to the holidays, when others were not (in which case we would have been with a remodeled bathroom in which we couldn't shower for 3 weeks over Christmas with visitors in town). Pricing was competitive though not necessarily cheaper than other options, but we appreciated him alerting us to a discount for Angie's List members. The finished product has been excellent so far with no issues, though we've only been using the shower for ~2 weeks. Thank you Precision Glass!

Showed up prepared, answered all of our questions and were able to quote the product we were looking for at a rate well below the competition.

I did some comparison pricing and found Precision Glass to have the best price especially since I could get 10% off by being an Angie's List member. Jeff came out and did the measurements. He was professional and punctual as were the workers who installed the door. We were quite satisfied with their work.

This company could install my mirrors sooner than anyone else. They brought mirrors and cut them in the garage--1 actually broke on way in the house so they obtained a replacement same day.

Perfect! I called them on a Tuesday for a quote and they were out the next day. Within 2 days we had settled on options and provided a deposit. The glass came in on time and the installation was excellent. This installation completes our bathroom and looks wonderful!

They did a wonderful job. The salesperson was very helpful and patient and the installers were courteous, efficient, and did a very nice job.

My experience was much different than others on Angie's List, which I had used to make my decision to use the company. Beware and read below. Summary: if you are looking for a high priced glass company with long lead times, dirty, spooky, rude, unprofessional installers who leave broken glass on your driveway and boot marks around your house, this company is for you. Please look at my other reviews, I enjoy giving positive feedback but will not hesitate to call a spade a spade. Let's start with the one positive: the initial response to review the work and provide the bid was very prompt; however it was all downhill from there. First, a very long turn-around time to get the glass - well over two weeks - do not use these folks if you'd like to get the work done in a timely manner. You'd think as a glass company, they would turn this around much quicker. Our glass was not anything special - table top cover and an insulated outside replacement window. Second, they are NOT a discount, cheap or inexpensive company - they are a fully priced, top shelf cost outfit, though they do provide an Angie's List discount. The worst of it comes next during the installation - I will highlight in bullet points from yesterday's installation: 1. Young installers (two of them) who were extremely unprofessional, including the following: a) rude, slightly spooky young guys who did not introduce themselves when we first met (instead they continued their discussion of rock climbing while I tried to engage with them); b) they provided limited eye contact during the initial meeting, making it VERY UNCOMFORTABLE to have these strangers in our home; c) both tromped around the house in filthy, dirty, awful shoes (essentially barn shoes for those with a country background); d) lead installer (his shoes were the worst of the two) stands on the inside alcove landing during the install, leaving shoe marks on the wood - gross!; e) kindly asked the other installer to clean a smudge on the table top glass before putting it down and he snapped back at me that he knew what he was doing and never did clean the spot I pointed out to him, awful customer response; f) they called me 3 hours ahead of schedule and I was inconvenienced to leave work early to meet them early as a favor to them and, in return, they never acknowledge this; g) during their install, the lead installer said to his helper that he wanted to get done with work early and stay ahead of time, so to hurry up; h) they left a pile of broken glass on the driveway (not just a flake or two, which I could understand) - we have three dogs and very disturbing to be cleaning up broken glass behind glass installers. Long and short: I am glad these guys are out of my house and I will never, ever use this company again or nor will I recommend that anyone else use them. Unless I don't like you. I sincerely hope the company reads this review and takes a serious look at their operations, from the long lead time, the difficulty in scheduling and most importantly, the professionalism of their installers. Love Angie's List! CUSTOMER REPLY to PROVIDER RESPONSE Nonsense. It was about poor installers and customer service, had nothing to do with money. Provider promised to call back on Monday after he spoke to his service staff. When he never called back, I suspected he wrote about their excellent service and threw me under the bus. Ongoing poor customer service. If I wasn't going to use them in the past, I definitely would not now.

A representative from Precision Glass came over to measure the tables and dressers for glass tops, answer questions, and give an estimate. When our glass was ready for delivery, he brought it, cleaned it well before placing it, and answered questions. He noticed one of the pieces of glass needed to be rounded more on an edge for safety's sake, and also brought a small chip in the glass to my attention. He took that particular piece of glass back, re-cut it and delivered it that day. I appreciated his honesty and his speed in re-cutting/delivering the glass.

We had called two days ago for a family room window glass issue along with a shower door problem- it would not slide. Vinnie came today and looked at the window. He said it was something that should be covered by the window manufacturer and recommended we call them first. He then went to the bathroom and noted there was a problem with the rolling mechanism. He spent about 20 minutes working on the door and it was fixed. Also, he used glass cleaner on the doors and left them spotless! As he was preparing to leave, I asked him about the charge. He said I owed him nothing as his estimates are free. I pointed out he had also worked on the door. He said no problem, just remember me if you need that window fixed later. We highly recommend Precision Glass and Vinnie!

It was a very large window to repair. He was very good, and gave me the estimate beforehand to let me know how much it would be.

Have used the company twice. Both times very responsive and timely. Glass had to be special ordered for our windows. Very pleased with their service and they seemed to be competively priced. Would use again as needed.

Absolutely perfect. We are so pleased!

We have absolutely no reservations toward recommending Precision Glass & Shower for any of your glass needs. We will keep their business card on file for our future glass needs. Oh yeah... If you're going to their shop, call them first for specific directions to their location. It's a little out of the way off of Cleveland Ave, but like they said... "Gotta keep the rent low to pass on the savings to customers." And I agree!

Prompt response to my initial call. Provided full explanation of process and cost when we arranged the service call. Service men arrived right on time, very professional. Removed the mirror in <5min., did a great job. Even carted away the old mirror and removed hardware from the wall. Price exactly as quoted. I would gladly use this company again.

Great service. Send someone out to measure my desk the same day I called and completed the order very quickly.

The install went according to schedule. The shower door looks very nice. I would use them again.

They were friendly, and responsive especially for handling the call at 5pm on a Friday night. When they came out for the estimate and to do the work, the pricing was fair, the employees were exceptionally nice, quick, thorough and cleaned up all the remaining glass. I wouldn't hesitate at all to use them again or to recommend them!

Easy quote that was very competitive if not lower than most. The gentleman who came out to assess the work seemed knowledgeable and asked some great questions about what we wanted. The work was done very professionally with tight caulk lines and square corners. It has been over a year since the install and we're just as happy now with the shower as we were back then.

They honored a 10 or 15 percent Angie's List discount. I really liked them because they came exactly when they said they were going to come. They took all the measurements. They told me it would 2-3 weeks to get all the custom glass made and it was right on schedule. There were no delays. They called and came out. They told me it would take 3 hours to install the glass. They were there just a little under 3 hours. They were very neat and it is beautiful. I priced several others and they were right in the ballpark plus I got the discount. The quality was excellent. I am doing another shower in a couple of months and they will definitely be the one that I call.

Very Professional. Cost very reasonable compared to many others!

Excellent experience! Called to schedule a free measurement and quote and was promptly scheduled. Asked if I could visit their showroom in advance of the appointment to see their selection and start narrowing down my choices and they were very accommodating. At the showroom one of the guys (I can't recall his name) explained in detail the difference between different types of doors and hinge systems, the pros and cons of each, asked me some questions about my shower configuration to help me figure out what options would work best for me and showed me all the different types of pulls (handles) available and all the different types of glass. LOTS to choose from, but after learning about all the options in such great detail, I left there with a good idea of what I wanted. When Jeff came out to measure the following work day, he was very polite, professional and helpful. Even when his laptop decided to crash in the middle of trying to get me a quote, he maintained his cool and his professional decorum -- even apologizing for the inconvenience (although he was the one being inconvenienced by the computer malfunction). He called me back later that same day with most of the quotes (one of the glass styles I asked him to quote he needed to get a separate price for) and they were in the ballpark, but a touch higher than some others I'd gotten. I'd found a coupon on Angie's List for 10% off and asked him if I could apply that to the quotes. He said he would be happy to honor that. I also asked about switching out a towel bar for a knob pull or D-pull and he said there would be no extra charge for that. (Other places I got quotes from added upcharges when I requested similar changes.) When I asked about installation timing and explained that I really needed to have the shower door up and ready to use by Memorial Day weekend since we would have a house full of guests, he at first was worried the glass wouldn't come in time, but after doing some double-checking, he was able to get my order in that day and expediate the installation -- doing it nearly a week ahead of what was routine for his company. I was SOOO grateful he was willing to work with me on this! He really made my day! The installation went smoothy, the guys were very quick and efficient. Have had no problems with the door and it looks great!! Precision Glass is an outstanding company with terrific customer service! I would highly recommend them.

Was able to schedule an estimate quickly and they completed the service as promised

Overall the experience was good. The design was a bit different than a typical one so it required precise measurements and cutting. Unfortunately the first panel that arrived was not cut correctly so it had to be reordered. When they came out again to install the new one the hardware was different colors. The third time everything was wrapped up and looked absolutely stunning...couldn't be more happier with the outcome. The downside is it took a lonnnng time from the measurement day to completion, but bottom line it was worth the wait and would definitely use this company again.