At Polaris Tile, LLC it is our mission to provide the highest quality of service in all aspects of our business. We are extremely thorough in the services that we provide and aim to be very receptive to any client's issues, questions, or concerns and handle them promptly and professionally. We take the necessary steps to ensure that our clients are completely satisfied with all of our contractual and assumed responsibilities. Above all else, we will fulfill these responsibilities while maintaining the highest ethical standards in both our work and our character. Call us today!
Business highlights
Family Owned & Operated
Services we offer
Custom Bathroom Shower Pan, Custom Bathroom Wall Tile with Niche and Mosaics, High-End Kitchen Backsplash Tile, Stone, Brick, or Travertine Fireplaces.
Tile Repair, Caulking Repair, Grout Repair, Grout Cleaning, Sealing, Etc...
Both Residential and Commercial jobs, Indoor
We are proud members of the National Tile Contractor Association and WEDI Certified Installer, provide detail-oriented jobs for all customers
Steven seems like a nice enough guy and he seems to have sufficient technical knowledge of tiling. That said, Steven either has very low detail focus or exerts as little effort as possible (I truly don't know which). He does only "OK" work on his own (some uneven tiles and non-uniform grouting) but wants the customer to work side-by-side with him throughout the job to tell him whenever he does something that the customer believes is unacceptable. His justification for this is that "everyone has different opinions" about what is acceptable. So, if you aren't diligent in catching poor work, you will get merely an OK job. To be fair, he will gladly fix customer-identified problems. If you have the time and desire to work with him throughout the job to point out problems, then he may fine. If you, like us, are busy, are not a price buyer, and want a motivated professional who delivers objectively high-quality tile work with minimal "babysitting", you should probably look elsewhere.
Description of Work: Prepare front porch previously sloped with patching cement to achieve sufficient flatness for tiling. On top and sides of porch, cut and Install tile membrane; cut, finish, and install porcelain tile; and grout tile. Supplier bought and billed us additionally (~$600, included in cost) for most of the supplies since ours had aged beyond a year.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
$2,200
Response from Polaris Tile,LLC
First, I tried my best to help you finish the job you started two years ago. There was really no need for me to spend my time helping you finish a job that you started but couldn’t complete. Not only did it cause me a lot of trouble, but it also wasted time I could have used for tasks with better returns and better results if I could do it from scratch. Second, I provided you with many additional services beyond the agreed quote: I cut the tiles you left unfinished, polished the floor you didn’t complete, went to the store to buy items for you, returned unnecessary materials, and even discarded the trash in your garage, which was not part of my job. Finally, when it came time to settle the bill, I even offered you a discount, which you declined. I don’t think you have any grounds to feel wronged by the selfless help I provided. However, I understand that everything is neutral, and we’re simply viewing the situation from different perspectives. That said, I hope you reflect on this. What you put out is what you get back. Your life is still long, and your soul’s journey might just be beginning. As a young soul, it’s important to value mutual understanding, tolerance, and gratitude in your interactions with others. This is the foundation of our connections as human beings. I wish you success and growth moving forward.
GARY M.
07/2024
5.0
ceramic tile
+ -1 more
Steven did all the work we needed done on our two bathrooms showers. Very professional and good quality work. Steven got all the work done in one day as promised. He was prompt, friendly and conscientious.
Description of Work: We had a cracked tile replaced in the master bathroom shower. Some grout repair and caulking touch-up was done as well. The downstairs shower had some caulking that needed fixing/replaced in some spots. Caulking along shower door was redone. Also had glass shower door installed that we had bought. Steven did a good job at matching new grout and caulk to the original colors. Showers look very nice again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Tracy B.
03/2024
5.0
ceramic tile, house cleaning, remodeling, home remodeling, handyman service
+ 3 more
Steven was very professional in his work. I sent him pictures, and he was able to give me a quote over the phone. Lucky for me he was in my area the next day and was able to get me in as his last appointment. Not only did he replace the caulking in our shower stall, he also touched up the grout and fixed a couple areas right outside the shower for no extra charge. Our shower looks like new again, and he did it in less than 3 hours. Beautiful work done by a beautiful soul. Thank you, Steven! 🙏
Description of Work: Shower refreshed
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$330
Chris F.
10/2022
5.0
ceramic tile
+ -1 more
It went very well. I was very happy with the work.
Description of Work: They did ceramic tileworks.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Polaris Tile,LLC
It was my pleasure, thank you [Member Name Removed].
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
General Remodeling,
Basement Remodeling
FAQ
Polaris Tile,LLC is currently rated 4.5 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Polaris Tile,LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Polaris Tile,LLC does not offer a senior discount.
No, Polaris Tile,LLC does not offer emergency services.
Yes, Polaris Tile,LLC offers warranties.
Polaris Tile,LLC offers the following services: Custom Bathroom Shower Pan, Custom Bathroom Wall Tile with Niche and Mosaics, High-End Kitchen Backsplash Tile, Stone, Brick, or Travertine Fireplaces.
Tile Repair, Caulking Repair, Grout Repair, Grout Cleaning, Sealing, Etc...
Both Residential and Commercial jobs, Indoor
We are proud members of the National Tile Contractor Association and WEDI Certified Installer, provide detail-oriented jobs for all customers