Response from Phoenix Tree Care and Trees By Louise
WE RETURN ALL CALLS WITHIN 2 BUSINESS DAYS. ARE YOU SURE YOU CALLED PHOENIX TREE CARE? IF WE DID NOT CALL BACK, THEN WE DID NOT GET A VOICE MAIL FROM THE CLIENT. AND WE MAY HAVE RETURNED THE CALL AND THE CLIENT DID NOT GET THE MESSAGE OR THEY DID NOT HAVE VOICE MAIL. IF YOU DID CALL US AND NOT GET A RETURN CALL, THERE IS SOMETHING WRONG WITH OUR VOICE MAIL SYSTEM THROUGH AT&T, OR SOME OTHER ERROR THAT WE COULD NOT CONTROL. THERE IS SOMEONE WHO TAKES VOICE MAIL EVERY MORNING AND RETURNS ALL OF THE CALLS. DID YOU TRY TO CALL A SECOND TIME? I THOUGHT IT WAS RIDICULOUS THAT YOU RATED OUR COMPANY SO LOW, BEFORE YOU KNEW WHAT THE CIRCUMSTANCES WERE. YOU COULD HAVE CALLED A SECOND TIME TO CONFIRM THAT A MESSAGE WAS RECEIVED, BEFORE JUMPING TO CONCLUSIONS. TO REPEAT, WE RETURN ALL CALLS THAT COME INTO OUR OFFICE. PLEASE CALL AGAIN. IF YOU WOULD LIKE TO SPEAK WITH SOMEONE DIRECTLY, THERE IS SOMEONE IN THE OFFICE MONDAY THRU FRIDAY FROM 7:30A.M. TO 9:30A.M. ANSWERING AND RETURNING CALLS. IF THE VOICE MAIL PICKS UP, IT MEANS THEY ARE ON THE PHONE. CALL EARLY ENOUGH AND YOU SHOULD GET A CALL-BACK THAT DAY OR SOMEONE SHOULD ANSWER THE PHONE. ANOTHER WAY TO REACH US, IS THROUGH THE OWNER'S CELL PHONE. IT IS AVAILABLE TO ALL CLIENTS. ALL EXISTING CLIENTS HAVE THIS NUMBER ON OUR BUSINESS CARDS AND ESTIMATES. IF YOU WOULD LIKE TO GIVE US A CALL, PLEASE TRY THE FOLLOWING NUMBERS. -OFFICE: 614-847-4040 -BRAD'S CELL: 614-778-3099 -E-MAIL: TREEEXPRT@SBCGLOBAL.NET SINCERELY, BRAD KITCHEN (OWNER)