PHILLIPS DESIGN

Description of Work: very satisfied with all aspects of work/service

Description of Work: I have called Earl to have him fix 3 different computer issues for me. The above information is regarding the second visit, but I will comment on all three because he is the only computer person I will call to work on my machines. Visit #1 - repaired (and found a new hard drive -to have as a spare for ) a DOS system that I have in my office. It is a very specialized machine, and Earl really came through to get it up and running again. The repair took only a few hours. He located the spare hard drive within weeks. $180 for repair, $40 for new hard drive. Getting the machine running again...priceless! Visit # 2 - Diagnosed problem with my PC relating to the dvd drive and then installed his "Stop Em dead" program. Unfortunately, my dvd drive is toast. BUT Earl found a solution for me to be able to install something that I needed asap. $125 (see above.) Visit #3 - Provided tech support to me via phone consult when my Windows 7 was freezing on log in. Less than 5 minutes on the phone and his advice worked like a charm! N/C

Description of Work: We had a number of problems with our computer and learned the hard way that the Geeks on Line and others were not effective in fixing our computer but rather (because they do just superficial software tests and then said it was fixed) they actually made the situation worse. Luckily, I did find an excellent computer repair person whose depth of knowledge of computers is absolutely amazing. He has been doing this work for 20 years and knows all the daily changes to these systems, spyware, viruses, etc. and is very reasonable in cost. He will come to your home or you can bring your tower/hard drive to him. Our computer problems were complex and yet he had my computer back to me within 48 hours. He's a positive person and is easy to work with. We bought a great $125 special to protect our Windows computer. The $125 special scans and cleans your system of viruses, Trojan horses, Rootkits, Spyware and Adware, "Browser hijackers" and install Antivirus software, Ad and Spyware protection software, a better functioning firewall program, and pop-up stopper. He gave me a report of all the problems that had accumulated over time and I was amazed. My computer runs faster and I know that he stopped the degradation that was in process before I hired him. Before I hired him, the problems were destroying my files without my knowing it. I looked in a couple and they were empty and I had no idea so I called him. So I lost files before I was smart enough to call him. Gradually, my entire computer would have been destroyed -- and it isn't that old.

Description of Work: He maintains my website.