Painter1 of Columbus

"We are so appreciative of the exterior (and now interior) painting opportunity and are thrilled to have met your expectations. Wishing you and your team the happiest of New Years!"

"We are disappointed and saddened to see this unfairly negative review. Approximately 1 year after we completed this clients interior painting project this client contacted us to report "streaks/stains on their living room walls". Prior to this, no quality concerns of any kind were reported upon project completion or at any point over the past year. This client signed off as satisfied and paid in full upon completion last fall. Finally, our post project photos (taken within 2 days of project completion) show no signs of streaks or the like on any surfaces and we perform a quality assurance review prior to leaving every project. Even with these facts considered, we honor our service warranty therefore last month we coordinated a time with this client to return to their home and assess. While we acknowledge the appearance of faint streaking on the lower third of some walls, we cannot identify the cause. Many potential causes can be considered that do not stem from our products or processes and while recently onsite we confirmed that the streaking appearance is eliminated by wiping the areas with a damp cloth. As to the rec room "grills and covers", the client is referring to 2 register vents and 2-3 outlet covers within his basement that he removed prior to starting their project. We attempted to reinstall these upon project completion but unfortunately the client said he could not locate them at that time. With regards to the "painters walking off the job the first day" comment, we would like to clarify. Painters were consistently present throughout the duration of this project however on the first day, one of our crew leaders did depart early and he requested that he not be required to return due to remarks made by the client that he deemed to be racially offensive. We will not go into detail about these client remarks, but we did honor this crew leader's request to not return to this project site and instead, we engaged a different crew leader on this project. It is unfortunate to receive this unfairly inaccurate reputational blemish."

"Thank you."

"This almost brings (happy) tears to our eyes. Thank you so much Manek! It was an absolute pleasure!!!"

"Thank you so much Jane. It was an honor!"

"Thank you Hans and congratulations on your new home!!"

"Thanks so much Walt! It was our pleasure!"

"We are certainly disappointed and strive so very hard to deliver the best service and experience for every client. Due to our respect for this customer, we have accepted no final payment, have refunded this customer deposit in full, and in the end, Painter1 has provided $7,194.10 worth of interior painting services at zero cost. Of course, this is a very troubling situation for us, as this customer feedback on the results of our work does not represent our actual execution... Touching on a few of these customer comments: we acknowledged that the freshly painted surface of a bathroom pocket door was blemished by a hidden protruding defect within the wall pocket that had previously scratched this door. We repainted this pocket door again but noted that it will continue to become scratched upon closing/opening until the inner wall pocket defect is remedied. The fan blade gouge was caused by a baseboard installer contractor (not Painter1) while moving long stretches of baseboard wood into and around their home whereby the sharp corner of a piece inadvertently struck a fan blade. In the construction industry, painting is typically the last service performed therefore any issues caused by a prior contractor are often left for the Painters to defend or absorb. Multiple contractors were hired and working within this client's home before and up through the first few days that our services commenced. This included contractors involved in installing new cabinetry, new showers, new fixtures, new baseboards, new trim, new vanities, new sinks, new drywall, and new doors that were prime coated by those installers. We also recognize much of the paint spatter identified by this client could not possibly have been attributed to our work due to the color/s involved (the spatter was not in a color that we utilized on this project). Not every fixture/furnishing within the home is new including the washer and dryer, ovens, most window blinds, smoke detector/s, ADT control panel plus sensors, and furniture (as some examples). Our work also followed the work of some drywall contractors, and they provide similar work and utilize similar prep products that we utilize in our own services. Paint spatter may also have been caused by the contractors that primed their new doors. Furthermore, and upon our arrival, the home (floors, counters, cabinets, etc.) were coated in construction dust and debris and it is very likely that many issues were pre-existing and could not be seen at that time. We always offer a final walk-through with each customer however this client stated they would remain out of the State until the end of the summer so they would be unavailable to perform a walk-through with us. As this customer has stated, I personally attempted to perform a remote virtual video review with them while on-site, however poor cellular reception made this impossible and this customer does not have WiFi. Still to this day, we have not had an opportunity to meet this client at their home and perform any type of formal review with them. As the owner of Painter1 of Columbus, and along with my team, I have personally visited this customer home and performed a detailed review of all surfaces and could not identify how this client's concerns could have been caused by our workforce. It remains unfortunate that we cannot have the opportunity to meet with this customer to clearly review and discuss each of their concerns in person. Our lesson learned going forward is we must meticulously identify and photograph any and all pre-existing issues upon our arrival to begin work within a client home, especially when other contractors are involved and when the client has stated they will not be present immediately before, during, or after we have completed our work. We wish them the best and hope in time they may appreciate the services we provided and recognize the value they have gained."

"Thank you for your kind words, Judy, and we're terribly sorry to see that our services didn't deliver you a 5-star experience. We tried so hard to prevent every loose roof shingle granule from falling into the flashing valleys that we painted for you. Unfortunately, Mother Nature (wind) made this an extremely challenging feat. We're still going to swing back by to assess and see if another creative option exists to remove any remaining granules... Ultimately, we thank you for your business and for sending your friend our name as a referral! Our best to you and your family!! - Sincerely, Rick."

"Practically brings a tear to my eye. Such kind words and we certainly could not have achieved what we have without your support. It was a true partnership and we genuinely look forward to serving you again! Thank you, Erin."

"We are obviously extremely disappointed to see this level of customer dissatisfaction. Our primary goal is satisfaction, and it hurts me dearly to see this customer experience and it is certainly not something I anticipated... This specific home exterior was in extremely poor shape. The 100% exterior wood siding had not been painted in at least 10-15 years which resulted in flaking paint and warped/frayed siding on much of the exterior. Our initial quotation included scraping away loose paint, a primer coat, and two coats of exterior acrylic paint. These condition appropriate services were above the homeowner's budget, so we worked with the homeowner to reduce the cost by eliminating the scraping, the primer and only applying an overlapping spray coat of exterior latex paint. We did not recommend this reduced scope, but we were willing to work with the homeowner and the homeowner believed this scope of work would be sufficient and it aligned with his budget, so we proceeded accordingly. As discussed with the homeowner and noted within our quotation, we are a painting company and do not perform carpentry or handyman type work. Even then our painters did reattach a few severely warped siding boards upon request and as a courtesy to the homeowner at zero added cost to him. Caulking is a standard part of our painting service and caulking was applied to various areas to seal obvious gaps to protect further siding deterioration. At no time did we request the homeowner to provide any supplies and I (owner of Painter1 Columbus) was present on this job site twice daily over the four-day project duration. In the end, the resulting home exterior looks vastly improved and is protected from further deterioration yet the paint we applied did not serve to repair the frayed surface appearance of the deteriorated siding. We are deeply saddened to see this level of customer disappointment and we wish this homeowner nothing but the best. In the end, I accept fault as we diluted the original scope of work in support of the homeowner's budget needs without recognizing the client's higher expectations. We did so without the anticipation that our reduced scope of work would leave this homeowner so dissatisfied. This is now a hard lesson learned and we will leverage it to enhance our communication forever forward."