Organized Home Remodeling

The design was outstanding, the work was top-notch and they delivered on time. Kathy Morgan worked with us to identify our needs and designed the space accordingly. I would recommend them without hesitation. We have recently relocated to Arizona, and I may use them to design the closets in a home we are remodeling.

From first contact to installation, everything went according the schedule we agreed upon. Kathy Morgan, the owner of the company came to our house to see the closet, measure the space and give us some conceptual ideas as to how to improve the functionality of the space. Kathy emailed us the drawings of the concept we discussed within a couple of days, just as she said she would. She came back to our house to confirm the drawings and answer any questions we had. Within a couple of weeks of our paying our deposit, we had an agreed upon date for the work to begin. On the morning when the work began, the crew showed up exactly at the time we had arranged. On day one, they tore out the old racking, repaired and painted the walls. On day two they again showed up on time and began installing the new closet shelves and hanging space. The crew finished the job on day two just as they had promised. We really loved the conceptual drawing Kathy sent us, it really helped us to visualize the changes and be able to truly understand what we would be getting. The crew was punctual and professional and left everything spotless when they left. All we had to do was start hanging our clothes and organize the shelves. As you may recall, it was a very cold and snowy February. The crew removed their shoes at our door and placed a plastic runner up the steps to protect our relatively new carpet. We are already planning for them to remodel our first floor laundry room.

It was awful. I explained I needed the kitchen remodeled ASAP. My contact, Jennifer, said she could start as soon as the permit was approved. I found the permit approval in a drawer. OHR started the remodel 2-3 weeks after getting approved. Jennifer no longer works for the company. Kathy, the owner, has not stood by anything I was told by Jennifer. Numerous people who have been in my house have been surprised. Not only by the time it took OHR to finish the kitchen, but also the quality. The permit was approved 9/22/14. The demo started 10/10/14. I begged to have the appliances installed on 11/26/14. My entire house is 1468 square feet. So you can imagine the size of my kitchen. It is small. The full-time fireman worked around his full-time job to complete my project. He tried to tell me the subway tile was "3 dimensional" because it was so lumpy and uneven. The hardwood floor doesn't match the rest of the house. They ordered the wrong color. The front door is not level. The lock sticks. The fireman said in the summer it should be easier to lock/unlock. OHR thinks I am unreasonable. I am not sure how they would feel if they paid all this money for shoddy work. Plus I think if their subcontractor has done jail time, they should tell the customer. OHR wants the fireman to replace the tile since he was a subcontractor and they paid him. Apparently he doesn't know how to install tile. He was asking another subcontractor I hired for help in how to lay the tile. I met the owner's husband at the Parade of Homes. He spoke so highly of their quality. Unfortunately they have had a huge turnover. Most of the compliments on their website are about employees no longer working at OHR. OHR said some of the subcontractors don't want to come back to my house. Yes I admit i do have a very colorful vocabulary. I kept my door unlocked every day so I would not slow down any of the work.

I was not very happy. I went to the shop to visualize the products in my home and her partner wasn't very responsive. We set two tentative dates. I am a nurse and was called in both of the dates. She called me and said she had double booked with another client. She never called back to reschedule. I was waiting for her to call me to clear her schedule since mine was clear by then. I would like an explanation from Lisa on why she didn't think she needed to call me back.

Patrice Givens 2 hours ago I recently used Organized Home Remodeling for a kitchen remodel and couldn't have been more pleased with Darren and Norm and the work they did. They were so professional, prompt, courteous, and truly pleasant to be around. At the end of each day, my project room was left clean, swept, and in great condition. I still sit in my kitchen every night and just look around in amazement and for that I thank you all!

Kathy, one of the owners was my initial and main contact. Darrin, their on site contractor, was just great and he and I communicated daily during the actual construction. I really enjoyed him - nice, professional, communicative - work site and surrounding areas spotless each day. Darrin, as well as some of the other workers, had excellent suggestions as we encountered issues (which you always will in any remodel job). He was quick to point out if something would cost more than the proposed amount and Kathy was quick to turnaround the additional costs, etc. and the pricing was fair. The only issue encountered during the process was that the drawer fronts ordered were not ones I wanted - it was what they quoted with as I was gathering quotes but we all should have had better communication to confirm that was actually the style desired. Kathy was gracious and accepting of the error but I would recommend a checklist to confirm all the items that an owner needs to pick out or approve to make sure no errors (this would not be a recommendation only specific to Organized Closets but any contractor someone is working with). Kathy also made suggestions from her original recommendations as the job was coming together as she recognized something might become an issue and that was extremely helpful too. I requested a timeline prior to the job starting which they provided and they were very close to finishing in the timeline which only extended because of some items we added during the process. Overall, the entire experience was great! I have recommended the company to my friends and would definitely use them again.

First I will say that the end result is very nice. They did a great job. But the process was entirely too frustrating for me to use their services again. I had my first meeting with OHR in October of 2012. I admittedlly take my time for a project of this magnitude to evaluate options and make sure I am doing the right thing. So I took about 7 months to work with them on the design, discussed different options for materials and settled on a plan. I signed the contract in May 2013. It took nearly a year after that to get the project completed, experiencing many delays. The problems were always blamed on their suppliers and OHR seemed to feel they did not have accountability for the fact that the suppliers they had chosen could or would not deliver. This started with the cabinet doors. I was shown literally dozens of options before signing the contract, but when it came time to finalize choices it came down to my having literally one option. This was because one of their suppliers stopped making wood doors. So they had to find another supplier to give me more options. That was a couple months wait. Then the granite vendor that they sent me to 'lost' the remnant piece of granite I had picked out. I believe they sold it to someone else because it was taking so long to get back to them. So more weeks of delay while I tried to find another suitable piece of granite. Once the project was started I was told it should take 4-6 weeks to complete. It took close to 9 weeks because the metal brackets for glass shelves were back-ordered for several weeks. You would think something this basic would be pretty simple to source. I ended up having to pick different brackets in order to move the project forward. The final straw was that there was a small amount of cleanup left undone. The tile grout was not completely cleaned off. I went ahead and paid the balance due with the workman telling me he would come out and finish this last cleanup. After several attempts to get him to come back out he told me he wouldn't be completing this because he no longer worked for OHR. When I complained about the delays and expressed how frustrated I was, the response was that it wasn't really their fault that their suppliers had issues. Then they did relent and gave me a discount on tile, installation of tile and the extra that had to be paid to get another piece of granite which all added up to about 10% of the total cost. But even with that I wouldn't be able to use them again or recommend them.

It went well. They were easy to work with and they had what I wanted.

Will meet again to discuss estimates and installation.

As project progressed communication became nil.Pretty sure owner realized and could not rectify it.Bad experience

estimate impossible to follow. no math available to calculate each step. eventually, we asked for installation charge if we ordered cabinets ourselves. took a while to get reply. we were told that labor only could not be given for "competitive" reasons. decided to find more straight-forward provider.

Kathy was great to work with. Prompt, courteous, and professional. Ultimately, the price was a little to expensive for what we would get and our priorities shifted, so we postponed the project. The estimates and design ideas were completely free of charge, however, and we may decide to use them in the future.

This was an excellent 9 week remodel that started when promised and finished only a few days late, despite the project supervisor changing twice. We saw this company at a Home Show, and loved the person (April) who came to talk to us about a remodel. She worked closely with us for a couple months to plan the entire project and give us an estimate (which never changed except for a few additions from us). Demo went great and was done in a week, with all the trash hauled away within 2 weeks. The rebuild involved ripping out soffits, moving locations of sink and stove and stove hood and vent, and removing and rebuilding the center island and all of the cabinets. All of the cabinetry was custom done in-house by the company and came out beautifully, just as we planned. They worked closely with city inspectors and we passed all inspections on-time along the way. Componenets of the project included demolition, soffit elimination, drywall and ceiling rebuilds, complete island, cabinet, and desk custom rebuilds, new appliances, new sink and stove locations, granite counters, lots of electrical, plumbing, and gas line work, new wood floors, all new LED lighting and fixtures, and backsplash tile throughout kitchen. Coordination with subcontractors was excellent, except for some installation glitches with Ferguson's, which supplied and installed the appliances (for an additional $14,000). However, the appliances we chose with Ferguson's help are beautiful and work and look as planned. We would use Ferguson's again, but they do seem to be having growing pains due to success. It would probably have worked better if we had let OHR be responsible for the appliances instead of arranging for that ourselves. OHR asked for a 50% down payment at contract time, 25% a few weeks in, and the rest at completion. Reasonable. Jeff and Kathy, the company owners, have a nice business going. They are careful, concerned, and responsive, with good prices and a nice showroom. Jeff took over our project in the last 2 weeks after the project supervisor left for another job, and he did a great job of finishing it out. We are extremely pleased!

The OHR team estimated a basement remodel job for us. They visited once to meet and get measurements for the estimation. They were prompt, thorough in the analysis of possible alternatives and also cordial and very relatable. The estimate they provided afterwards was also very detailed and thorough. We did not end up starting the job due to change in priorities but based on our initial interaction, we would recommend them for similar engagements.

I was very pleased with all aspects of the work. Jeff, the co-owner came to my house to check things over and give me an estimate. Jeff had his experts come out to go over each aspect of the work with me so that I knew exactly what was to be expected. They answered my questions in a professional manner, listened to what I wanted and made suggestions. I was under a time crunch because of my daughter's wedding and they finished the work a week before initially expected. I would highly recommend this company.

They were fabulous. The quality was very good. The price was commensurate with the work.

We are very happy with Organized Home Remodeling (OHR) and with this project. We worked with co-owner Kathy throughout the process. Her layout/designing was great, and she was very open to our input and adjustments. Since the company constructs its own cabinets, it was simple to customize cabinet/shelving sizes to fit the spaces available. Installer Mike was very competent, including handling some tricky plumbing issues and installing the attic ladder, which the company had never done before -- we found the ladder on the Internet and OHR ordered it. They used a subcontractor for demolition and drywall (ceiling) construction, and they were very experienced and competent. We separately contracted for flooring (tile and laminate) and OHR was most cooperative in coordinating the timing of the work. There were only minor glitches that were quickly and enthusiastically resolved -- minor leak in the sink drain, some ceiling spackling, and issues with delivery of the cultured marble vanity top. At all times, OHR folks were friendly, punctual, and professional. It's good to work with a true local company (not a franchisee), run by people with years of experience in both household storage and remodeling construction. We will used them on future projects.

The designer came out and met with me to discuss my needs and ideas and measure the closets. About a week later I went into their office to see the design and talk about any changes or additions. There was a little hiccup here as the designer seemed a little unprepared and didn't have answers for some of my questions. However, after that meeting I got a call from the owner, Kathy, and said she would be taking over my job (I also got an email from the original designer saying she had been fired, which I thought was a bit flaky--but that is no reflection on Kathy and her professionalism). Kathy came out just to go over things and nail down the details and she was very personable and professional. We picked a date for the install, and she stayed in touch during the time leading up to the install to make sure we were on the same page. Two installers came the day of the install and were professional and left things clean, etc. They did have to come back a second day to finish up a few things they didn't have time for the first day but I was able to put most of the stuff back in my closet that first night. It is very neat and organized and everything fit back in with room to spare! My daughter was able to consolidate much of the stuff in her room into the closet and now her room seems much bigger (and neater)! I am very happy with the results and have asked for an estimate on some other work.

After reading good reviews, we contacted this company. After one cancellation by the owner, Kathy rescheduled, came out, and asked good questions and had good ideas. As long as the estimate was reasonable, we planned to use this company. Three weeks passed, and no estimate came. Then we received a phone call from Kathy, apologizing that our file was "temporarily lost" and asking if we would still like an estimate. We said yes. That was a month ago, and the estimate never came. We really wanted to use this company, but they didn't come through. No follow up. Now we are back to square one.

There were some unexpected complications because of the way the builder had installed the dryer vent. Mike corrected all the problems and made sure everything was working properly. Very conscientious about quality.

He gave me a thorough estimate, however I was able to find a cheaper price. He was very nice, knowledgable, but we will use someone else for the project.

We removed some paneling in the family room, hoping to find drywall needing only some repair before painting. Instead, we found pieces of drywall on two walls and exposed studs and insulation on the other two--and the insulation did not always reach the ceiling. Of the several remodelers we called, a couple were not interested in such a minor job, and a couple were not able to do all the required work. For instance, one suggested merely covering the whole mess with thin drywall; another, unable to do the stipple work on the ceiling (after installation of the drywall, the rim around the ceiling would necessarily be flattened and would not match the textured pattern in the rest of the ceiling) suggested crown molding to cover the unmatched rim; one even wanted to remove and replace the entire ceiling. Jeff, from Red's, listened to what we wanted, developed a plan that accomplished everything completely and economically, and put together a contract that clearly spelled out those tasks and their costs. The work itself began promptly as scheduled: two men finished the demolition work quickly, hauling away all the old material that afternoon without needing a dumpster parked in our drive, and had the new insulation and vapor barrier up, ready for city inspection. Mike, who then did the drywall installation and the woodworking, took care in getting the job right and in keeping the area as neat as possible. Throughout, we had very little dust to deal with. Subcontractors for the stipple work (done within a couple hours) and electrical work also completed their jobs on time and without mess. All along, Jeff remained in touch and ready to answer questions. The only unexpected issue--one not known or anticipated by any who came to give us estimates--arose from the need to acquire city permits: now, the city requires the installation of wired smoke detectors on all levels of a house whenever a permit is issued for any indoor remodeling work. Even in this matter, Jeff managed to get the electrical subcontractor to bill the job at the reduced Angie's List rate, so that extra expense was less than it might have been. We did our own painting of the walls and staining and finishing of the woodwork, and the room looks much better, and it certainly does not feel as drafty as before.

Jeff was very nice and listened to my needs. He even gave me some great ideas on porch railing materials we could use that would be maintanence free. He seemed very knowledgable and was polite. However, more than two weeks have passed and I have yet to receive a quote, even though I emailed him the same day he came out with additional information he needed. I would just have appreciated an email stating he wasn't interested in the job rather than no response at all.

Earlier we had some remodeling done and the owner of this company was the consultant for the company who did the work. As we talked she told us she was starting her own business and offered to give us an estimate on the closets and did a beautiful job. She was very creative in the placement of the shelving and was able to get space where I would never have thought of arranging things the way she did. I will use her again in the future.

Very Dissapointed. I would consider Red's a sales and marketing organizaiton with significant issues of communicaitons between the sales team and project managers. We contacted Red's along with three other Angie's List Bathroom remodelers in mid-April. We selected Red's becuase they said that they could complete the work in time for a large family gathering we were having at our house on the weekend of May 14th - the original contract dated April 28th was for $3,760. Bill (sales) made a big deal about how they would doing us a favor to fit us into their schedule and that they could easily complete the project in one week, in time for our out of town guests. The project manager arrived on May 9th and immediately announced that this was a minimum of a 10 day job, and that he would "try his best" to complete the basement shower by the 14th. Since they were onsite, I asked them to give me a price to change out the fixture in the upstairs bathroom as well. They did not give me a price, but changed out the fixture, which did not fit, so they stopped 1/2 way thru the job. So when my guests arrived I had two full bathrooms plus a 3rd shower completely out of commission. They finally completed the tile in the showers June 20th (over 1 month and 5x the duration promised) - after being in my house for over a month, I literally paid them almost $5,000 just to go away, although final sanding and prep of the drywall was not completed. But Bill was still in sales mode and promised to get me pricing on the shower door (a promise that had been made at every visit for the past month). It is now the end of August and I call him ever other week and every other week, he promise to send me the door pricing. In a nut shell they came in 33% over contract, and 500% late - and we still don't have a shower door.