The couple who come out are very pleasant, professional, constatntly working and dont waste time. I felt the quality the second time around was slightly less than the first time...But I intend to continue to use this service...I think they are very responsive and if I bring my concerns to their attention I am sure they will take them into consideration.
Description of Work: My house is a 1800 sqft townhouse. They came in November 2009 for the first cleaning. I think it took them about 6 hours. Second time was in January and took about 3 hours.They dusted the walls, baseboards and every nook of the house., vaccuumed and cleaned bathrooms, kitchen and windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Nelson's Cleaning
Thank you for taking your time and commenting here. We do try our best to accomodate our clients. With that said, the first time does always take longer since we want to do a through enough job that the next ones are only to keep the house that clean and because it it is easier to maintain it ends up taking less time. We really appreciate you as a costumer and would like to do anything in our power to do our best. Again thank you for your compliments. Bruno Rosa
Joan F.
01/2010
4.0
house cleaning
+ -1 more
The service was very good overall. Complete (short) story is in the above block.
Description of Work: Deep cleaned the whole house. Man and woman couple. Owner got them started and came back at end of day to inspect. They were very thorough. Only complaint I have is they used an abrasive cleaner on the stainless steel sink causing rub scratches. Recommend they use Bon-Ami cleaner or a non-abrasive type. A small inexpensive curio was broken and it took us awhile to get a few items back into their original location, otherwise; I would grade them an A instead of B. Overall, we are very satisfied with the job they did.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Nelson's Cleaning
We are glad that you were satisfied with the service and continues to be still. It's a pleasure to have you as a client. I would just like to comment that the issue with sink has been solved (we don't use abrasive cleaners) and that we made sure we did our best to accomodate you. Thank you for taking your time to comment and compliment hear, it's great to hear from you.
Craig G.
01/2010
5.0
house cleaning
+ -1 more
I love them. They are always on time and they are trustworthy. It is always the same crew. I love everything about them. They do a great job. They will do whatever I tell them to do. They are just the nicest and I have referred them to several people. They are a little more expensive, but it is so worth it. The quality and service are great. They get right back to you and he runs his business like I run mine. I would rather pay and get the quality.
Description of Work: I use Nelson's Cleaning every week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Nelson's Cleaning
John and Celina enjoy having you guys as costumers, and so it's really nice to hear how happy you are with our services. Thank you so much for your kind regard, and we look forward to keep on working for you guys. Bruno Rosa
CHERYL C.
01/2010
5.0
blind cleaning, house cleaning, window cleaning, replacement windows, floor cleaning
+ 3 more
After the initial heavy duty spring cleaning, we arranged for them to come once a week. The same two individuals came on time every week, and had smiles on their faces and were ready to work. Every week, they clean each of my 4 bathrooms, 5 bedrooms, all baseboards, vacuum down two flights of stairs, kitchen, make the beds, clean the furniture and counters, etc. It has been almost a year now that I have been working with Nelson's cleaning and I am extremely pleased. In the past, I have had cleaning companies send different workers each time and also overcharge me. This did not happen with Nelson's clean. The owner and workersw seem dedicated to doing a good job to satisfy their own work ethic and reputation, as well as to please me. I have lived in three different stated and have many, many cleaning companies and individuals attempt to keep my house clean. But Nelson's Cleaning is the best by far!!! There is never a problem of workers calling in sick at the last minute, or no shows, or sloppy work. They are dedicated workers who clean my house as if it were their own. I look forward to a very long working relationship with Nelson's Cleaning.
Description of Work: First, they came to my house and gave me a quote to do a deep cleaning of the entire house. I had not had any professional cleaning done in over 2 years. My house is approximately 5,000 sq. ft. They stayed for more than 8 hours and cleaned my house from top to bottom. No details were spared; including interior windows, baseboards, chandeliers, and my hardwood floors. I was a little aprehensive at first because my house was such a mess. But Bruno and his staff were so polite and treated my house and me with the utmost respect. They cleaned every inch of my house without any complaints. I was extremely pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from Nelson's Cleaning
I really want to thank your for your amazing compliments. It is great to know that you are happy with our work and it means the world to us that you would take time to share your experience. Our reputation is important to us, but even more important is satisfying our costumers. We also look forward to continue our work for years to come. Again thank you, thank you, thank you. Bruno Rosa
Ralph K.
12/2009
5.0
house cleaning
+ -1 more
This is the 3rd time they have cleaned our home. There is a 2 person crew and we have the same crew each time. They thoroughly clean the bathrooms and the kitchen. The other rooms received a good cleaning also. They furnish all needed supplies and equipment. They are pleasant and polite. We're very pleased with the service we are receiving. We chose them to replace our cleaning person who we had used for 10 years until she relocated to Florida. We had used Nelson's one other time when we purchased our home and they did a deep cleaning which required 6 people for approximately 8 hours. We were so pleased that we wanted to give them an opportunity to do our regular cleaning. Prior to the first cleaning we met with Bruno who "walked" our home and explained the process his crew would be using. We were very impressed with him also. We would recommend Nelson's to anyone needing a cleaning service.
Description of Work: We use Nelson's Cleaning as our regular cleaning service. They thoroughly clean our home every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Nelson's Cleaning
We are very glad that you chose us after all and we hope that you guys continue to enjoy our services. Thank you so much for your kind compliments, we love to hear what you guys think, and we love that you guys think highly of us. Bruno Rosa
john A.
12/2009
5.0
house cleaning
+ -1 more
They are on time, prompt and very good. They do have problems speaking English, but that is okay, but I haven?t had any problems with it. They are very good at what they do and are very nice people. I think their pricing is fair.
Description of Work: I use Nelson’s Cleaning once a month for house cleaning. The last time I used them was 3 weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Nelson's Cleaning
We appreciate you taking time to do this and so thank you for your kind regards. Bruno Rosa
Ralph K.
12/2009
5.0
house cleaning
+ -1 more
They did an excellent job and we are planning to use them again on a regular basis
Description of Work: Complete cleaning of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Nelson's Cleaning
I see that you have left a new comment, and so I would like to thank you for taking time to do this and for the encouraging things you have said. Thank you again. Bruno Rosa
Benjamin F.
11/2009
5.0
house cleaning
+ -1 more
Rosaline and Bruno were very responsive. They were able to schedule an estimate the day I called, and were able to send a crew back to my house the next day for cleaning. The actually cleaning went longer than we had expected, they took time to attend to details. The quality was great!!
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Nelson's Cleaning
It's nice to know that you guys have enjoyed our services. We try are very best to make sure you will be happy with the cleaning which sometimes takes more time that we've planned. And so we are glad to know that you like the quality. Thank you. Bruno Rosa P.S. Rosa is a nickname for Rosangela, I think you confused it for Rosaline (it's okay)
Teresa O.
11/2009
5.0
blind cleaning, house cleaning, window cleaning, replacement windows, floor cleaning
+ 3 more
I selected Nelson's due to the overwhelming reviews that were positive. I was extremely happy with the quality of the work performed. Our initial cleaning was a "deep cleaning" and the team was here for almost 9 hours. They cleaned things I never even thought to clean! Bathroom fan covers were removed and the entire fixture was cleaned. Appliances and furniture were moved to clean behind and below. Windows and blinds were are sparkling. The bathrooms were better than new! I wholeheartedly recommend Bruno and his team. I have hired Nelson's to now provide cleaning every two weeks. The charge for that is $120. The couple assigned to us work so hard when they are here. The regular cleaning takes about 2 hours.
Description of Work: Deep cleaning of 4 bedroom, 2 1/2 bath home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Nelson's Cleaning
Thank you so much for your compliments, it makes us so happy to hear reviews like yours. It's important to us that our pricing is fair and that you get your money's worth and so it's good to hear that our work was worth it. Bruno Rosa
WALTER G.
11/2009
5.0
house cleaning
+ -1 more
They are very good and polite. They cleaned everything in the whole cleaning, including dining room lamps, inside of windows and bathrooms were cleaned very well. With each of the monthly cleanings the house has been a delight to come home to.
Description of Work: They did a whole house cleaning. They have done two monthly cleaning since. Overall cleaning was three hundred. Monthly cleaning was $125.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Nelson's Cleaning
We are very glad you enjoyed the first cleaning and the monthly cleanings. It is our hope to continue to do our best job and make sure you are happy with our services. Thank you, Bruno Rosa
SALLY K.
10/2009
5.0
house cleaning
+ -1 more
As always, it was a very positive experience.
Description of Work: I have been using Nelson's Cleaning for 18 months or so. Today's experience was especially positive, and I just had to write about it. We've had some renovation work done recently so there is lots of drywall and carpentry dust, even in the garage. Today my Nelson couple actually dusted off the top of a trash can that I keep in the GARAGE, and they cleaned off all the wet leaves on the bottom of the work shoes that I leave in the garage. That attention to detail just blew me away. And I love the pattern that they vacuum into the carpeting each time: it's a sun pattern with rays emanating from a center. It's always a happy day when Nelson Cleaning has been here.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Nelson's Cleaning
It is so gratifying to have you as our client for these 18 months. We are so happy that you appreciate our work and is happy with the cleanings. Thank you for your high praises, and we look forward to many months to come. Sincerely, Bruno Rosa
Naomi H.
10/2009
5.0
house cleaning
+ -1 more
AMAZING! (I have had a different cleaning service for 1 year, and they were not doing such a great job.) Nelson's Cleaning did a PHENOMENAL job. They arrived on time, and worked very hard the entire time they were here. The owner came with them and was here for the beginning of the job, which I really appreciated. Our house has never been cleaned this well. I am completely satisfied with the job they did!
Description of Work: Nelson's Cleaning came for the first time today to clean my house. It is 2300 sq. ft. They spent over 4 hours cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Nelson's Cleaning
Were are so happy to know you are having a great experience with our services. We love to know that our clients are satisfied. Thank you for your kind compliments and for choosing us. Sincerely, Bruno Rosa
Jeannine K.
10/2009
5.0
house cleaning
+ -1 more
The price isn't cheap, but the quality and attention to detail was excellent. This was the second time we used the company for a whole house deep cleaning and once again they did a fabulous job. It is definitely worth the price! On both occasions, the employees worked so hard and so long so you defintely get your money's worth. The employees were all very personable and conscientious. Bruno, the company's owner, gives your job individual attention and makes sure all work is completed. I would definitely recommend this company to anyone.
Description of Work: Whole house deep cleaning (dusting, mopping, floors, all surfaces, everything you can think of).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Nelson's Cleaning
We try very hard to make sure our clients get their money's worth with our cleanings, and so we are glad you are satisfied! Thank you for your gracious praises and recommendation to others. Thank you, Bruno Rosa
Mihail C.
10/2009
5.0
house cleaning
+ -1 more
I interviewed several people and I liked this one best. For the first cleaning, it was more expensive than everyone else so I expected exceptional results, but it was maybe only a little bit better than I was used to. When I complained, they gave me the next cleaning free so it was alright. The first cleaning took longer than I expected but that was okay and now that they come weekly, it only takes about two or two and half hours. They are willing to work with you and they come on time. The two people that come do not speak good English so we have problems communicating if there is anything I need to tell them.
Description of Work: Nelson's Cleaning comes once a month to do a whole house cleaning. They come on the day of the week that I asked for at almost the same time and it is the same two people coming every time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Nelson's Cleaning
We are glad you chose us, however, please always feel free to give us a call any time you have a problem communicating with our employees since I am always available to answers any questions and to take all requests. We always try to satisfy our costumers as much as possible. The deep cleaning always takes a longer amount of time than most cleaning because we do such a thorough job. Thank you.
Lee O.
10/2009
5.0
house cleaning
+ -1 more
Nelson's cleaning is always on time and does a great job. I believe it is very affordable
Description of Work: Clean house every other week
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Nelson's Cleaning
Thank your for your kind regards and for choosing us. We greatly appreciate being of service to you.
James J.
10/2009
5.0
house cleaning
+ -1 more
I have been very impressed with Nelson's cleaning--the work they do is superb! We had a thorough (deep) cleaning done in August; our home has never been so clean. Bruno is an amazing individual. He defines thorough--every single little detail. He even fixed two light fixtures without my asking. We are completely pleased with the work that has been done by Nelson's. I recommend them highly and without reservation.
Description of Work: Last week it was a routine clean--floors, bathrooms, kitchen, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Nelson's Cleaning
We are glad that you like our services. It is pleasure to have you as our customer. Thank you so much fro your compliments. I look forward to help you with the risotto any time! I would love to show you some of the chef skills I have acquired as we agreed. Again,thank for the compliments and we love to have you as a client.
Virginia P.
10/2009
5.0
house cleaning
+ -1 more
For the deep cleaning service, they came with 4 people and stayed approximately 8 hours. My house has never been so clean! They really did a tremendous job -- cleaning just about everything in the house. I also signed up for bi-weekly service, and they have come once for this cleaning. Again, I have been very happy with this cleaning as well - took two of them about 2 hours.
Description of Work: Performed a deep house cleaning and then bi-weekly service (have cleaned once on bi-weekly schedule)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Nelson's Cleaning
It brings us great pleasure to know that you are satisfied with our job. We appreciate you kind comments, and look forward to keep working with you.
ASAH M.
09/2009
5.0
house cleaning
+ -1 more
I had a very good experience with them. They did a very good and thorough job. They cleaned every nook and corner of my place. They even cleaned my closet upstairs and reorganized it which I didn?t expect them to do. They were prompt in getting here. They explained what they were going to do and how long it will take so I knew what to expect. It was easy to communicate with them. I thought the price was the worth it. I would use them again for sure.
Description of Work: Nelson's Cleaning did a deep cleaning of my first and second floor. They cleaned my kitchen, living room, dining room and 2 bedrooms. They vacuumed and cleaned all the floors. They cleaned both my bathrooms in both the floors and all the tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Nelson's Cleaning
We always do our hardest to please our clients, and so it is really good to know that you are happy with our services. Thank you for you compliments, and we look forward to working with you again.
DEBBIE S.
09/2009
5.0
house cleaning
+ -1 more
It was a great experience! They actually scheduled my first cleaning just a couple of days after I got my estimate! And the people did a great job! Bruno came out and got them started and talked to me, and then the other three people went to town! Our house had not smelled that clean in a long time! I feel completely confident that I will always come home to a very clean house when they are done...and if something isn't right for some reason, I have faith that Bruno will take care of it!
Description of Work: Complete housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Nelson's Cleaning
We are thrilled to hear that you have a great experience with us, and thank you for the faith you have in our company. It truly means everything to us when a client is not only satisfied but is also very confident in our work. It really was our pleasure working with you and if you ever need anything just let us know. Thanks again for your support, Bruno Rosa.
NANCY F.
09/2009
5.0
house cleaning
+ -1 more
I had a once a month thing with them but the lady stopped calling and she stopped showing up all of a sudden. I had them for about a year but when the stopped calling, I figured I just wouldn't have them anymore.
Description of Work: Nelson's Cleaning was my regular house cleaner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$125
Response from Nelson's Cleaning
As the owner of Nelson’s Cleaning, I deeply apologize for the event that took place. By any means did we intend to discontinue our services with you, however, we were under the impression that you did not require our services if our employee, Sandra Mendes, was not available to clean your home. Because most of our employees have several homes to clean, it requires that they work in couples consisting of a man and a woman. It would be our pleasure to accommodate your preference, but as of now, we only have couples available. We would like to encourage our clients to contact us directly with specific needs, since the language barrier can lead to misunderstandings like this one. Again, we apologize for the miscommunication and we look forward to hearing from you! Bruno Rosa.
KARLA C.
09/2009
5.0
house cleaning
+ -1 more
Absolutely wonderful - great experience
Description of Work: Had whole house cleaned top to bottom to include all appliances, floors, bathrooms, walls, ceilings and washing/cleaning out cabinets and closets. The blinds were also taken down and cleaned, plus windows washed inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Nelson's Cleaning
It is always our objective to provide the best service! We are glad to hear that our team has provided your family with impeccable service. We would like to assure you that this standard of cleaning will certainly be maintained and that we immensely appreciate the trust you place in us cleaning your daughter's home. Sincerely, Bruno Rosa.
SUSAN B.
09/2009
5.0
house cleaning
+ -1 more
They did a great job. They came out the week before to do an estimate for both this service and for a monthly price. The owner took his shoes off before entering my home and was very nice during the estimate. I was in a pinch to get the job done before my children's party and they were able to work me in the day before on one of their busy days. The owner came on time and the staff ran a little late due to being delayed on another job, but they were kind, courteous and professional the entire time in our house. Again, the staff took off their shoes and kept asking if everything looked good. The house smelled and looked great when they were done and we will definitely use them again.
Description of Work: Nelson's did a mid-cleaning (not a light but not a deep cleaning) of my house. This included floors, bathrooms, the kitchen, appliances, doors, windows, blinds, furniture, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
Response from Nelson's Cleaning
Thank you so much for all your praises and for hiring our services. We are so glad you are happy with the work and that you would like to use us again.
Katrina T.
08/2009
5.0
house cleaning
+ -1 more
The staff was very considerate and respectful of the house and my family.
Description of Work: In depth housecleaning dusting and cleaning all areas in every room. they moved and cleaned then returned to its original area multiple shelves of books and nick nacks. Scrubbed to squeaky clean the kitchen and bathrooms. I was really impressed by the job in my boys rooms areas I have trouble just getting into the cleaned every corner and left them better than they have ever been. Both boys have dust allergies and had to admit that they are to much better since the rooms have been so thouroughly clean.We have two cats and getting rid of all the cat hair in the corners and edges of rooms and carpets was wonderful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$560
Response from Nelson's Cleaning
Thank you for your gracious report. Costumer satisfaction is very important to us, and we are so happy you you are satisfied. It is nice to hear that your boys are feeling better! We hope to continue our services to you.
MICHELE H.
08/2009
5.0
house cleaning
+ -1 more
It was more money than I wanted to spend but when they finished I felt it was worth every penny. They cleaned under & behind furniture. They scrubbed base boards and wall trim in addition to the doors. I have had several other services like this. Nelson's is the best!
Description of Work: This was an extremely thorough house cleaning. They were very punctual and very polite. The provided a team of cleaners on short notice.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Nelson's Cleaning
It bring us great pleasure to know that you are happy with our services and that you feel you got your money's worth. It is also our pleasure to have you as a customer and thank you so very much for your compliments.
NOEL K.
07/2009
5.0
house cleaning
+ -1 more
We contracted out Nelson's for monthly cleaning. The team went over and above what we had expected and did more of a "deep" clean. We plan to have to use them for all of our house cleaning going forward on a monthly basis.
Description of Work: Monthly cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Nelson's Cleaning
We are glad to have you as a customer! Thank you for your gracious report and for your recommendations of our services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Windows,
Upholstery Cleaning
FAQ
Nelson's Cleaning is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Nelson's Cleaning accepts the following forms of payment: Check