The only issue that I have is that the people who come to work don?t speak English. So, I have to call the company to ask any questions, which is not a big deal. Otherwise, they are very professional, lovely, and nice and they do a fabulous job. They are always on time and are prompt. I have nothing bad to say about them. They come out regularly and I am content with them.
Description of Work: Nelson's Cleaning came out yesterday to do some house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Nelson's Cleaning
Thank you for all that you said. And I understand that the language barrier can sometimes be difficult but we are glad you understand. The office will always try to answer your calls as fast as possible. Thank you.
Larry H.
01/2011
5.0
house cleaning
 + -1 more
We've been using them for three months. Overall we have been very pleased with the work they do. They have been honest and hardworking. They have done everything they said they would do. They are a little pricey but they do good work.
Description of Work: We use Nelson's Cleaning to do our house every two weeks. They clean the entire house except for the basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Colin K.
12/2010
5.0
house cleaning, window cleaning
 + 0 more
Fantastic job done by the team at Nelson's Cleaning. We will definitely use them in the future and highly recommend this company.
Description of Work: Complete House Clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Response from Nelson's Cleaning
We look forward to cleaning your home in the future and we are happy that your were satisfied with the job done. Thank you!
Bill M.
12/2010
5.0
house cleaning
 + -1 more
Arrived promptly at 7:30 AM with four workers who then cleaned the house in great detail and finished after eight hours. House was astonishingly clean after completion. Highly recommended.
Description of Work: Deep cleaniung including all shelves, their objects, floors, bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Nelson's Cleaning
We always try really hard to arrive on time and while there complete the job to the best of our abiity. So thank you so much for your appreciation and compliments.
Ellen P.
11/2010
5.0
blind cleaning, house cleaning, window cleaning, replacement windows, floor cleaning
 + 3 more
We have never been happier with a housecleaner. We highly recommend them.
Description of Work: Nelson's Cleaning comes in every other week to clean our house. They do everything: floors, windows, blinds, bathrooms, kitchen. I once emailed them with a minor complaint and Bruno immediately took care of it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Nelson's Cleaning
Complaints are sometimes inevitable, but we can always fix them and we always try to correct the situation. Thank you for writing your compliments.
JOHN L.
11/2010
5.0
house cleaning
 + -1 more
Things have been excellent. The same two people come each month, which is important. I have been using them for almost a year now. They do the job and do it well. Their price is competitive.
Description of Work: I use them each month. They clean my entire house. They scrub the floors, vacuum, clean the bathrooms, etc.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Nelson's Cleaning
We are glad you are happy with our work and thank you for your compliments. We hope to have you as a clilent for years and years.
Larry H.
10/2010
5.0
house cleaning
 + -1 more
Great from begining to end. Highly recommend this company. The detail of the work that they do is exceptional
Description of Work: They a detail cleaning of the house and did an exceptional job! They now clean our house every other week and are doing a good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Nelson's Cleaning
Thank you so much for your kind comments and your recommendation.
Amy L.
09/2010
5.0
house cleaning
 + -1 more
They do an EXCELLENT job, are very thorough, thoughtful, trustworthy, and a bargain compared to other cleaning services. I would HIGHLY recommend them. We provide our own "green" products for their use in our house and they are very willing and accomodating in our request to use the products we prefer. They are prompt and any minor issues that have come up over the years (nothing major) has been resolved quickly and satisfactorily. I couldn't imagine switching services. They're great.
Description of Work: We have received housecleaning services twice a month for several years from Nelson's Cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Barbara S.
08/2010
5.0
house cleaning
 + -1 more
Showed up on time; two people working; worked from 9 a.m-3 p.m. worked the entire day. I had a heavy grate in the floor that needed to be removed in order to clean. The men worked hard to remove the grate, clean and replace. This was beyond the call of duty.
Description of Work: getting house ready to list on the market. Nelson's did a terrific job of cleaning all three floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Nelson's Cleaning
We really pride ourselves in taking care of the small details too. Thank you for taking the time to post your compliments!
QUIN G.
08/2010
5.0
house cleaning
 + -1 more
They are amazing. No complaints at all. They have never missed a cleaning. They are careful, courteous, reliable, trustworthy....simply GREAT!!!!! Can't recommend them enough. It was a welcome change to find them as other services were not nearly as good or reliable.
Description of Work: They have cleaned for us every other week for 3 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from Nelson's Cleaning
Thank you so much. Even though emergencies and accidents happen, we do try are hardest to show up and show up on time and we are glad you appreciated it. Again thank you.
Brian D.
07/2010
5.0
house cleaning
 + -1 more
I hired Nelson's to do a monthly house clean for me and they did a great job! I wasn't sure what to expect and they paid attention to every little detail. I had a team of two and they spent 2 hours cleaning my house and I can't wait to schedule them again. The estimate Bruno gave us was right on and what I loved was that he didn't charge us for a first time deep clean like the other companies we got estimates from, which made us more comfortable to give them a try without investing double the money. The team worked so hard and non stop while they were here. They dusted everything top to bottom from ceiling fans to baseboards without me asking. The bathtubs and shower stalls were amazlingly clean as was the kitchen. They vacuumed under the beds, couches and in all the corners. They moved lighter pieces of furniture to clean behind them. I was absolutely blown away at how clean my house was within two hours. They arrived on time and were very professional, and as sweet as could be.
Description of Work: Monthly House Clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Nelson's Cleaning
It is so important to us that you are more than satisfied with our services, and so we are glad to hear that you were so happy with it. Like I told you, we didn't charge for the deep cleaning because you are remodeling your house and it would have been a waste to pay for a job that wouldn't last as long as usual. Again thank you for your kind compliments.
CYNTHIA D.
07/2010
3.0
house cleaning
 + -1 more
We used to love Nelson's Cleaning. We liked them so much we hired them to do a once-monthly cleaning in our new home for about the last 2 years. They do a better job of whole-house monthly cleaning than I can do, except now they no longer clean the edges of the carpets or the kitchen counters?! Those tough edges are what I am hiring them to clean once a month!. Also, now they have very, very loud vacuum cleaners. The noise level from the vacuums is hard to deal with if you are in the home while they are using them. I hate to say it, but I think I would rather start spending my one weekend day a week cleaning the house than have them come into our home again. I called Nelson's Cleaning twice and left messages on an answering machine, but I since do not speak Portugese I am not sure they got my messages. I wish they could be the "old" Nelson's Cleaning!
Description of Work: We had our routine once-monthly cleaning. We have been using Nelson's Cleaning for about two years.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$140
Response from Nelson's Cleaning
First off, we are very disappointed to have to read this message, especially since we never had any calls from you before with any complaints, but instead always received complements from you in person. Zelina and Mozemar always were so thankful of your kind regards and generous tip. Furthermore, you mentioned the used vaccums, it is important to mention that because you have six cats, it is necessary for them to use the vaccums for a longer priod of time, but it is the only way to get the job done. We are also very surprised that you said that they failed to clean your countertops, when it is one of that main parts of the cleaning. Zelina and Mozemar are great, responsible workers, and they have never had a complain before this message. Finally, ever since reading this message we have tried to contact you, and when you finally returned our call, you mentioned a completely different reason for why you stopped the services, and even said that in the future when you were able to you would re-hire us again. This was a very unpleasant situation, and we wish the best for you.
PAT S.
05/2010
5.0
house cleaning
 + -1 more
The couple that I had were wonderful. They did everything (and more) than I was promised by Bruno. I honestly didn't think that the cleaning would be as in depth as it was--I was just extremely pleased. Because the experience was so good, I will now have them come monthly to clean. I highly recommend this company.
Description of Work: I had the deep cleaning. My condo had not been occupied for 8 months and it needed a detailed cleaning. They cleaned top to bottom--literally! From my windows/blinds and light fixtures to pulling out all the furniture and vacuuming the entire condo. They gave attention to baseboards, cabinet doors and even pulled out my oven and dryer to clean all the gunk. Nothing was missed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Nelson's Cleaning
We are happy to know that you were so pleased with our work. It means the world to us that you took your time to post these wonderful comments. Thank you so much.
DAVE & SHARON P.
04/2010
5.0
house cleaning
 + -1 more
A team of two come and clean my house every other week. They are extremely professional and very thorough.
Description of Work: Full house cleaning every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Nelson's Cleaning
Thank you very much for your kind comments. It is a pleasure to be working for you.
STEVE H.
04/2010
5.0
blind cleaning, house cleaning, window cleaning, replacement windows, floor cleaning
 + 3 more
Showed up on time with a large crew, we left the house, and by the end of the day they were done. Due to a slight language barrier issue, there was a misunderstanding because we wanted the inside and outside of windows done, but only the inside was done. I don't fault them because I believe it was a miscommunication and I bear a share of the blame. I have since learned that Nelson's uses different people to clean the outsides of the windows.
Description of Work: Wiped down all walls, mopped hard floors and vacuumed carpet. Cleaned windows and blinds. Dusted top to bottom including light fixtures, under furniture, flipped furniture over to clean the bottoms too. All of their work was top notch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Nelson's Cleaning
We are glad that you are happy with the cleaning, despite the misunderstanding regarding the windows. We are sorry for the miscommunication and we are very thankful for your comments.
Maria C.
04/2010
5.0
blind cleaning, house cleaning, window cleaning, floor cleaning
 + 2 more
I am completely wowed by Bruno's cleaning crew. They left no stone unturned - I literallly could not find anything dirty in my house! I have already recommended him to friends and I plan on using the biweekly cleaning service now too. Thank you Bruno for an amazing job well done. It was a pleasure meeting you and your staff.
Description of Work: Deep Cleaning / Spring Cleaning : The most thorough house cleaning my home has ever had!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Nelson's Cleaning
It's so nice to hear how happy you are with our services! I t means a lot to us to know that we keep doing our job to the best of our abilities. Thank you for your compliments and for recommending us to others.
ANDREW L.
04/2010
3.0
house cleaning
 + -1 more
We have used this service for about a year. They started off great but have progressively gotten worse. On this particular visit, we noticed several items not dusted and a bathroom tub that was missed. We pay $125 a visit for a total of 2X per month ($250). Their staff is very polite and good about changing dates if needed and they do a great job on cleaning floors and mirrors in particular. However, we don't feel we are getting the same level of quality and thorough cleaning that they did the first couple of months.
Description of Work: General Housecleaning of flooring, furniture, bathrooms.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$125
Response from Nelson's Cleaning
Members, On the matter of our declining quality, it is important to note that it makes it for a better cleaning if there aren't so many obstacles throughout the house like clothes, toys, and other objects. We have since talked about ways to resolve this issue, and came up with a solution nad all has been great. Thank You
LAURA H.
04/2010
5.0
house cleaning
 + -1 more
Very thorough job! I feel like my house is really clean now. They did an excellent job.
Description of Work: Deep cleaning, included the usual sweeping, dusting, bathrooms, but also cleaned under stove anf fridge, light fixtures, ceiling fans, woodwork, oven, etc.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Nelson's Cleaning
Thank you so much for writing such nice compliments. We are glad to know that you are satisfied with our services.
Nancy T.
03/2010
5.0
house cleaning
 + -1 more
This cleaning service deserves an A PLUS...they worked all day to make the house look wonderful. I couldn't be more pleased. Bruno himself checked frequently and stayed the last few hours to complete the tasks. They did everything promised - and more. The house looks wonderful - and my realtor has asked for Bruno's business card for future reference. I would recommend this company without hesitation. It is a pleasure to do business with people who are so responsible and efficient.
Description of Work: The owner, Bruno Rosa responded to my inquiry call within hours and set up a time to see the house to give me an estimate. He was prompt and professional and reviewed every aspect of the cleaning service I was requesting. (The house was going on the real estate market within the week). He promised me a thorough cleaning and gave me a firm estimate and we set a date within the time frame I requested. The cleaning team was instructed to clean each room - and "make it shine!"...This included taking light fixtures apart, deep cleaning of appliances, scrubbing all three bathrooms with disinfectant and deoderizing all the carpeting. In addition they used Murphy's Oil on the kitchen cabinets and wiped down walls and baseboards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Nelson's Cleaning
Thank you so much for your awesome comments. We always want to know how our clients feel about our work, and we are glad you were so happy with it. Again, thank you.
JC A.
03/2010
5.0
house cleaning
 + -1 more
We had kitchen remodeling done and there was dust everywhere on my first floor. Adelson & Marilene did a fantastic job cleaning they even took register covers off floor to clean and also cleaned artificial plants that I had. I never had cleaning people before and now have had them return 2 times---THEY HAVE SPOILED ME! I now am having them come once a month to clean the whole house (3400 sq. ft) at $155.00 a month.
Description of Work: Deep Cleaning of my first floor
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$315
Response from Nelson's Cleaning
We are glad that you were happy with our first service and decided to continue with them. Moreover thank you for taking time to write such nice comments. We really appreciated.
VIJAYA I.
03/2010
5.0
house cleaning
 + -1 more
They did a move out clean to prepare my parents house for sale. They have lived there 30 years, so there was a lot of work to be done. The took down and cleaned all the light fixtures and thoroughly dusted and cleaned blinds in addition to the usual cleaning. The house is brighter and cleaner than it has been in years! They went over and above my expectations.
Description of Work: Move out clean for house in worthington.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from Nelson's Cleaning
We ewere more than happy to perform our work to your parents and it's satifying to hear that you liked the job. It's even better to hear that you would consider hiring us againg. Thank you for your kind comments. Bruno Rosa
MICHAEL & RENEE S.
02/2010
5.0
house cleaning
 + -1 more
I have been using Nelson's for bi-weekly cleaning for approximately three months. The two-person team who cleans my house is very thorough. They always do a nice job and I love coming home to a house that smells great! I only have them clean two of the four bedrooms in the house because the other two are rarely ever in use. This arrangement is fine with them and allows me to save some money on something that doesn't need regular cleaning.
Description of Work: Cleaned house which is approximately 2900 square feet with 2 1/2 baths.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Nelson's Cleaning
We always do our best to accomodate our clients and it is important to us that we make your experience a positive one. Thank you for taking time to comment on our work. Bruno Rosa
JACOB E.
02/2010
5.0
house cleaning
 + -1 more
FANTASTIC! I have used Nelson's in the past and for some reason, after a couple of year lay off, I tried another company. After they "cleaned" the house, and two subsequent attempts failed, Nelson's came in and did an amazing job. They are the most thorough and most cost effective cleaning service I have found. Highly recommend
Description of Work: Performed a whole house deepcleaning in preparing our house to be sold and now provide a whole house cleaning every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Nelson's Cleaning
We are so glad you decided to return to our work. It's gratiffying to hear that we have an excellent and unique enough work that it speaks for itself. Thank you so much for changing your mind and for your kind compliments.
Allison W.
02/2010
5.0
house cleaning
 + -1 more
Service is outstanding, very nice people and amazing results, makes our life so much easier. Would recommend very highly.
Description of Work: Bi-monthly house cleaning, first service was a thorough house cleaning that lasted all day (received a discount for being an Angie's List member), since have continued with bi-monthly cleanings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Nelson's Cleaning
We are glad to take some of the burden off your back by taking care of your home. We hope to continue our service for a long time to come, and thank you for your compliments and reccomendations. Bruno Rosa
Edward K.
02/2010
5.0
house cleaning
 + -1 more
They are very thorough. They do beautiful work. They are very trustworthy and do great work.
Description of Work: They did a one time extraordinary cleaning and they also come on a monthly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Nelson's Cleaning
Thank your for your really nice compliments. We are glad that your happy with our work, and we are glad to have you as a costumer and to hear your comments. We look forward to continue our services. Bruno Rosa
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Windows,
Upholstery Cleaning
FAQ
Nelson's Cleaning is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Nelson's Cleaning accepts the following forms of payment: Check