Nautilus Aquatics LLC

Made an agreement with Jason Russell, owner of Nautilus Aquatics to repair,expand, and provide new pump for our outdoor Coy pond on May 5, 2014. He stated the work would cost $2,600. We gave him $1,500 up front for this work. We chose Nautilus from their web site, member of BBB, and member of Angie's List. Jason stated that the work would take two to three days to complete and would start the next week. After several delays the only work that has been done is a small hole has been dug for the expanded part of the pond which took two hours to dig. We have had several email conversations with Jason where he committed to show up and complete our work but did not. On June 16, 2014 I asked for a schedule that he would stick to and complete the work. He sent me back a pretty nasty email stating I should not question him at any time about his work. On June 21, 2014 I again asked if he planned on completing the work and a schedule and gave him the option to cancel the work and return the deposit. On June 24, 2014 I sent another email notifying him that we not longer need his services since he would not communicate or complete the work. I also asked for our deposit to be returned by July 7, 2014. As of July 7, 2014 we have not heard from Nautilus. Each time he asked for a delay we agreed to work with him but he would not show up. We feel that this work should have been completed or our money returned long ago.

He did not complete his job. The guarantee was not honored.