About us
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
4.763 Reviews
Showing 1-25 of 63 reviews
Rikki K.
04/2015
computer repair
 + -1 moreI would not recommend them. They gave me horrible service. They kept my computer and kept telling me that I was going to need parts and never got the parts in. It was just a horrible mess. I ended up picking it up and not having it repaired. They didn't charge me. They took the computer apart but never fixed it. It could be that mine was just a fluke.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Robert L.
12/2014
computer repair
 + -1 moreThey did a good job. I had to take it back it twice, but each time they were able to fix the problem. They called me to let me know what was wrong and what needed to be done. I would use them again.
Description of Work: General computer repairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Deborah W.
06/2014
computer repair
 + -1 moreHe came out within 3 days. The problem was complicated but he worked with it until he was able to solve it. He was on time, professional, and tried to explain the issues and answer all of my questions. I would recommend him to others. He was a very nice man.
Description of Work: I called him out to service my computer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Doris D.
05/2014
computer repair
 + -1 moreThey did a good job and I would use them in the future. The man that came out was very professional and polite and worked very efficiently.
Description of Work: They came out and cleaned up my computer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$101
Barbara P.
12/2013
computer repair
 + -1 moreInstalled new wireless printer; cleaned up and reorganized hard disk space; dealt with email problems (2 visits required due to defective printer, and 1 remote follow-up). The technician was conscientious and professional; I was very pleased with the service.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$130
Travis M.
11/2013
computer repair
 + -1 moreNeed a screen repair and it took 2 weeks. I did not receive a call from them to explain delay. I had to call multiple times. When I picked up my laptop the screen was working but my finger mouse pad did not work which was working when I drop it off two weeks prior. They talked to me as if I damaged it and didn't want to take any responsibility. They talked to me in a less than professional manner and did not try to reslove the matter prior to my leaving.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$220
Rebecca H.
11/2013
computer repair
 + -1 moreThe service was punctual, professional, and well done. The service provider took good care of the computer and was very pleasant. He was also very nice to my friendly cat, who came to visit during the repair. We would definitely call My PC Guy again!
Description of Work: Helped install a new monitor and clean up computer, install antivirus software
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
PETER & MARILYN V.
10/2013
computer repair
 + -1 moreMy computer got a virus. I looked at Angie's List and chose My-PC-Guy and called. An appointment was scheduled that was timely for me. James arrived about 1/2 hour early, but I was pleased with that, and he set to work. I know less about computers than a 7 year old and he explained some of what he was doing to me. He saved the files and restored the computer to working order. It took about 2.5 hours. Everything worked except my e-mail and I knew from a previous experience I could restore that through my service provider. James left and I discovered my service provider could not restore my e-mail. I called and James walked me through what I needed to do to activate another browser so I could get e-mail. No additional charge and about 10 minutes of time. My overall bill was reduced by 15% by being an angie's list member. And all is now well with my cyber world.
Description of Work: dealt with removing virus from my computer
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
DEENA S.
08/2013
computer repair
 + -1 moreHad used them once before to set up a wireless network. It went fine. This time, not very good. My wireless printer developed a problem scanning. They worked several hours on Friday, August 23 and over an hour on Monday, August 26. In the end, the scanner part of the printer was functioning. However, the print-quality of the printer quickly stopped. So, I went from a printer that would print but not scan to a printer that would scan but not print. I bought a new printer at Staples, had Staples install it, and now have a printer that PRINTS AND SCANS! Out $200.
Description of Work: Tried to correct scanning issues on a wireless printer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
Thomas C M.
08/2013
computer repair
 + -1 moreNo problems and they were prompt and courteous. The service was performed at the Hilliard OH store.
Description of Work: Diagnosed and repaired desktop PC
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
Response from My-PC-Guy
Dawna S.
07/2013
computer repair
 + -1 moreOne of my laptop computers got the FBI anti-piracy warning virus. I found My-PC-Guy on Angie's List and called them the evening of 3-7-2013. James answered, and was very knowledgeable and helpful. He quoted $139.95 over the phone. I brought the laptop to their Gahanna location the next morning, and gave it to Keith who was also knowledgeable, helpful, and a pleasure to work with. The laptop was fixed and ready for me to pick up the next day (3-9). Including the 15% Angie's List coupon, the total cost including tax was $126.99. I was so pleased with the fast turnaround and reasonable cost, that I dropped off another laptop at the same time that I picked up my first one. I figured it was worth it to have My-PC-Guy fix it and get it right, rather than me continuing to unsuccessfully fiddle around with it's particular issues. I picked up my 2nd laptop on 3-13, and paid the same amount ($126.99) as with the first laptop. Both laptops have been running fine ever since. Overall, I was quite pleased with My-PC-Guy, and am happy to have found them. Compared to a different company that I used in the past, My-PC-Guy was much more reasonable, had a much faster turnaround time, and provided much better 1-on-1 personal service. I highly recommend them!
Description of Work: Removed viruses, malware, trojans, and tuned and optimized 2 laptop computers.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$253.98
Response from My-PC-Guy
WILLIAM S.
05/2013
computer repair
 + -1 moreThese gentlemen were wonderful. James and Keith. They were patient and professional and I would definitely use their computer service again.
Description of Work: They rid my computer of a malicious virus, cleaned up the computer, advised and instructed me as I requested, and offered great advice.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$140
vernon l S.
05/2013
computer repair
 + -1 moreI took computer to have conectivity issues fixed i.e. disconection from internet when ever computer slept. I explained problem and even took pictures with phone to show issues. Recieved phone call next day to inform me my hard drive was fried and would cost $200.00 but would resolve al issues, I agreed to have work done. Two days later was told it was ready to pick up and I did. Brought computer home and hooked up, had the same problem as I started with, disconection from internet. I called back, told them I still had the same problem as I started with and felt that they had just sold me sominthing that I didnt need. they told me to bring it back and they would make it thier number one priority to resolve my issues, I did. The next day they called and said problem solved and they would even deliver to my home, I agreed and so far so good. I dont think I would use them again because I still feel like I was sold what I did not need.
Description of Work: Installed new hard drive, fixed connectivity issues,wiped viruses.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
Response from My-PC-Guy
DANIEL O.
04/2013
computer repair
 + -1 moreThese guys were great, they were professional, & supplied several phone fixes after the intial service was performed.
Description of Work: Web virus was removed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
Response from My-PC-Guy
Stephen B.
04/2013
computer repair
 + -1 moreThe job went pretty well. The PC is still not in perfect working condition but the price was was extremely reasonable. Next time I'll just make sure I'm a little more specific on what I need done.
Description of Work: They did a pretty serious overall on my computer and helped me recover some data from it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Deborah W.
02/2013
computer repair
 + -1 moreI bought a new laptop computer and needed help setting up the printer and scanner, and also transferring email and files to a new laptop. I called My PC Guy, they made an appointment for me for two days after my call. The office help were professional and helpful! The technician was an hour late, but he called to let me know he would be late. This is reasonable because how long a computer repair will take is hard to predict. He did everything I asked and did it in a timely manner. The price was reasonable since they came to my home to do the work. I would definitely use My PC Guy again!
Description of Work: He moved files from an old PC to a new laptop.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Response from My-PC-Guy
Marilane D.
02/2013
computer repair
 + -1 moreI thought their service was kind of slow. I had some more trouble a couple of months later and they weren't very good about following up. Update for 02/11/13 They called me after the review was left and they came back out and took care of the problem very quickly for me. They took care of the problem to my satisfaction!
Description of Work: They performed diagnostics and cleaned up my computer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
Response from My-PC-Guy
JEANNA W.
01/2013
computer repair
 + -1 moreI went with My PC guy for two reasons; 1) High ratings on Angies List; 2) Close to home. I called about a blue screen error message message that was recurring. I asked for estimates and they provided that standard service if dropped off was $135. I dropped off my tower on a Tuesday, described the problem and the tech said he had a pretty good idea of the cause. I went out of town and when I returned called about my unit. It was done and I picked it up. I mentioned that I found My PC guy on Angies list and the tech said there was a coupon available to print off. I asked how I would print off a coupon when my computer was there in front of him? They gave me the discount when I picked up the machine. My computer now runs well and the recurring blue screen message has not reappeared. I am completely satisfied and believe the high ratings are justly deserved.
Description of Work: Excellent service
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$128
Response from My-PC-Guy
DWIGHT S.
12/2012
computer repair
 + -1 moreTook in the Laptop, fiddled around elsewhere for an hour, and went back to pick up the Laptop. Discussed the hard drive issue on my PC. Went home, checked my PC's hard drive again, then took it in around 4pm the same day. Keith called the next morning after running the free diagnostics. Hard Drive was BAD. Keith quoted the price, including options available. Told him what I wanted and the PC was ready for me to pick up by 2pm.
Description of Work: Keith fixed an overheating Laptop for me for $81.13 (after 20% off special thru 1-17-2013) at the Hilliard location on 12/26/12. He was so professionl and personable, and did such an excellent job, that I took my PC with a bad Hard Drive and had him do the repairs for $187.79. He replaced the hard drive and was able to clone the old hard drive onto the new one so that I didn't have to reload all the additional software -- everything was just as before, which was a real time saver for me. GREATLY IMPRESSED with Keith and My-PC-GUY!!!!!!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$268.92
Response from My-PC-Guy
Daniel L.
12/2012
computer repair
 + -1 moreSEE ABOVE. I LIKED THE TECHNICIAN. HE WAS COURTEOUS AND TALKED WITH ME AS HE WORKED. MY MAJOR ERROR WAS IN NOT ASKING ABOUT THE COSTS BEFORE HE STARTED WORKING. AT THE ONE HOUR MARK I WOULD HAVE ASKED FOR THE STATUS OF THE REPAIR AND THE SPECIFIC REPAIRS THAT NEEDED TO BE DONE, I WAS ALSO UPSET THAT THE TECHNICIAN DID NOT MAKE THE REPAIR OF MY COMPUTER A PRIORITY AND KEEP ME INFORMED ABOUT WHEN IT WOULD BE FINISHED AND RETURNED. The biggest error I made was to confuse the names of two computer repair shops. By mistake I called the one that had far less reviews than the shop I planned to call.
Description of Work: I called My PC GUY about two weeks before the service and it was suggested I have ATT check out my Internet modem to make sure the problem was in my computer. I did and the modem was checked. I scheduled an appointment and a technician arrived on time on12/7/12. My computer would not connect with the internet, The ATT technician had made a guess I had a virus. After working on the computer for 2 1/ 2 hours, he said he would have to take it to the shop and he would bring it back when it was fixed. I called a week later because I had heard nothing. The technician called back and said he was working on my computer. He said it would cost $199, but he had never given an estimate in the begining. He said it would be finished by Monday. I heard nothing during the week so I called again. The manager answered and I explained what had be happening. He said my computer was finished and he would have the technician have my computer in his car so he could drop it off when I was home. We agreed to noon the next day. The technician brought my computer back and turned it on. It seemed to be working well. He then handed me a bill for $ 378.79 after deducting the Angie's List 15% off coupon. He told me several times he earned about $10/hour, but he charged $95/hour for service. So The 2 1/2 hours he worked on it before taking it to the shop cost $ 237.50 OT. Reflecting on the cost, I would expect a highly skilled computer repair personwould be making much more than $10/hour. The work is as complex as auto repair and other skilled jobs. I chose My PC Guy because other customers thought the charges were reasonable and the technicians were very knowledgeable and skilled. The technician I had talked like he was knowledgeable but I know little about computers so I don't know if he was. I believe he agreed that I had a virus, and he could not fix my computer in my home. So I believe he should have been able to diagnose the problem much .sooner and taken it to the office where they equiptment and not run up my bill on the service call.. HAD I KNOWN IT WAS GOING TO COST $ 378.79 TO FIX IT, I WOULD H AVE BOUGHT A NEW COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$378.79
Response from My-PC-Guy
Carol E.
12/2012
computer repair
 + -1 moreMy PC Guy was very responsive. He arrived the day after I called and spent several hours working out my problems. The Sharepoint issue was complicated, but he was determined to find a way and stuck with it until it worked. I appreciated his friendly manner and the way he explained everything that was done.
Description of Work: I was unable to use some of the functionality of a Sharepoint site with my PC. I also had a virus and had multiple other issues that I really didn't understand that were slowing my computer down. The Technician from My PC Guy figured out how to enable my computer to work with Sharepoint AND did a complete diagnostic and repair.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Response from My-PC-Guy
william B.
12/2012
computer repair
 + -1 moreIt went great. The response was more than we anticipated and was in a very timely manner.
Description of Work: My wifes' tablet was not working due to a malfunctioning on off switch. We called and asked if they could correct the problem and were told yes. The young man who looked at the laptop stated he would look at it and let us know what was needed for repairs. We told him we were from out of town and to please call asap when he found the problem as we would be in town for a while. He called us within 2 hrs. and had already fixed the problem. When we picked up the laptop he stated that the of/off button had become stuck and he was able to fix it without ordering a new part. He then stated what it would cost if a new part was needed in the future. His actions saved us approx. $100.00 and his quick repair saved us another 2 hour trip to pick it up at a later date. He also checked out our GPS device and updated it at no charge. very friendly and courteous service not to mention quick response to our needs. Would recommend to anyone and will use in the future.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$45
Response from My-PC-Guy
ROBERT P.
11/2012
computer repair
 + -1 moreI dropped my laptop off the afternoon before Thanksgiving and it was ready the afternoon after the holiday. They were great to work with.
Description of Work: They repaired my laptop quickly and were very informative about the process. The price was fair and they did a nice job!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$120
Response from My-PC-Guy
RAYLENE M.
11/2012
computer repair
 + -1 moreHe was here for about 90 minutes. He explained what he was doing as he worked. When I offered to go away and let him work in peace, he said that he enjoyed talking to people. He might have finished sooner if I had gone, but I learned more by staying. Overall it was a good experience.
Description of Work: I was getting the message that my C Drive had errors. The tech came out on the same day that I called and removed everything that didn't belong there and generally tuned the computer. He also gave me some hints as to what websites and programs to trust and who not to trust on the web.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$121.5
Response from My-PC-Guy
MICHAEL & VICTORIA F.
08/2012
computer repair
 + -1 moreThe hinge on the laptop was broken and it piched the wires so that the screen would not work. Due to the design, the whole screen needed to be replaced. We dropped it off on a Saturday and picked it up the following Saturday.
Description of Work: Replaced a screen on a laptop computer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Response from My-PC-Guy
Contact information
620 Taylor Station Rd Ste D, Columbus, OH 43230
www.my-pc-guy.comService hours
Sunday:
ClosedMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
10:00 AM - 2:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair
FAQ
My-PC-Guy is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
My-PC-Guy accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, My-PC-Guy offers free project estimates.
Yes, My-PC-Guy offers eco-friendly accreditations.
Yes, My-PC-Guy offers a 10% senior discount.
Yes, My-PC-Guy offers emergency services.
Yes, My-PC-Guy offers warranties.
My-PC-Guy offers the following services: Onsite computer repair and service solutions, remote computer support, server installation and support, server / desktop support, service and repair, email server and mobile device support, anti-virus and internet security solutions, computer and network security, data backup and recovery, network consulting, network monitoring and management, remote managed services, office relocation and setup.
Contact information
620 Taylor Station Rd Ste D, Columbus, OH 43230
www.my-pc-guy.comService hours
Sunday:
ClosedMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
10:00 AM - 2:00 PM