Planning, Programming, Site Selection, Schematic Design, Design Development, Construction Documents, Construction Contract Administration, Cost Estimating, and Project Management Services
THEY DID NOT RESPOND TO US IN A TIMELY MANNER. IT TOOK THEM OVER A MONTH TO CONTACT US AFTER THEY BEGAN THE WORK. WE WENT OVER PLANS MANY TIMES AND THEY FAILED TO INCLUDE SPECIFIC ELEMENTS THAT WE DESIRED. MEASUREMENTS WERE INCORRECT AND WE BELIEVE THAT THEY SEVERELY PADDED THE BILL. THEY CHARGED US $5000 AND WE ONLY HAVE A DRAWING OF THE ADDITION, NOT EVEN COMPLETE BLUE PRINTS. WHEN WE COMPLAINED TO THEM AND ASKED FOR OUR RETAINER FEE BACK, THEY SAID WE STILL OWED THEM $2000 ON TOP OF THE $3000 WE HAD PAID, SO INSTEAD OF GIVING US BACK OUR MONEY, THEY DEMANDED MORE. TWO DAYS LATER THEY SAID WE OWED $6800, AND THEY WERE JUST BEING NICE AND CHARGING $5000, EVEN THOUGH NO ADDITIONAL WORK HAD TAKEN PLACE OVER THOSE TWO DAYS. WE WERE VERY UNHAPPY WITH THIS EXPERIENCE AND WOULD NOT USE THEM AGAIN OR RECOMMEND THEM.
Description of Work: HIRED THEM TO DESIGN ARCHITECTURAL LAYOUT FOR AN ADDITION TO AN EXISTING HOME WERE REMODELING
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$5,000
Response from MULL & WEITHMAN ARCHITECTS
We made every attempt to explain in detail the Architectural Design process to this client. Ultimately, we made the requested changes at a meeting in our office with the client present and agreed upon payment with the client, which was never received. Our Company has been in business for 16 years, and has only received this one negative review from a base of hundreds of clients, both residential and commercial. We have had the opportunity to provide design services to several clients on a repeat basis. It is unfortunate that this client is not satisfied with the services that were provided. Our Company was never contacted by this client to object to the services or the cost of the services. We only became aware of this complaint from an associate that happened upon the review and associated grade on Angie's List. We were not even aware that we were on Angie's List, nor were we contacted by Angie's List to respond to this complaint.
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Service Categories
Architects
FAQ
MULL & WEITHMAN ARCHITECTS is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
MULL & WEITHMAN ARCHITECTS accepts the following forms of payment: Check
No, MULL & WEITHMAN ARCHITECTS does not offer free project estimates.
No, MULL & WEITHMAN ARCHITECTS does not offer a senior discount.
No, MULL & WEITHMAN ARCHITECTS does not offer emergency services.
No, MULL & WEITHMAN ARCHITECTS does not offer warranties.
MULL & WEITHMAN ARCHITECTS offers the following services: Planning, Programming, Site Selection, Schematic Design, Design Development, Construction Documents, Construction Contract Administration, Cost Estimating, and Project Management Services