Muetzel Plumbing, Heating & Cooling

I HAD TO CALL THEM TWICE BECAUSE THEY LOST MY INFO. I CALLED THEM BACK AND THEY DID DROP THE SERVICE CHARGE. THE TECH WAS VERY FRIENDLY AND I WAS VERY HAPPY WITH THEIR SERVICE.

IT WAS A VERY GOOD EXPERIENCE AND THE COST WAS VERY REASONABLE. THEY SEEM TO BE VERY PROFESSIONAL AND KNOWLEDGEABLE. THEY ALSO, DID A FOLLOW UP CALL TO ASK ABOUT OUR SATISFACTION WITH THE TECHNICIAN. HE FIXED THE PROBLEM AND IT HAS BEEN FINE SINCE.

DAVE ARRIVED WHEN THEY SAID HE WOULD AND EXPLAINED WHAT HE NEEDED TO DO AND WORST CASE SCENARIOS. THE PRICE WAS WELL UNDER THE QUOTED COST, AS IT DIDN'T TAKE AS LONG TO SNAKE. HE MADE SURE THE BATHROOM WAS PROTECTED AND CLEANED UP. HE DIDN'T RUSH THROUGH THE JOB AND MADE SURE IT WAS DONE CORRECTLY. HE HAD A CALM AND RESPECTFUL MANNER ABOUT HIM AND WASN'T BOTHERED BY QUESTIONS OR INTERRUPTIONS. HE TRULY IS A GENUINELY GREAT REPRESENTATIVE FOR THIS COMPANY.

FROM MY INITIAL CONTACT WITH THE COMPANY TO THE SERVICE TECH THAT PROVIDED THE SERVICE, IT WAS A+ SERVICE. WE PURCHASED A HOME WITH AN IRRIGATION SYSTEM AND HAD NO IDEA WHAT IT WAS WHEN WE RECEIVED THE NOTICE FROM THE DIV OF WATER TO HAVE A TEST PERFORMED OR HAVE OUR WATER SHUT OFF. I LOOKED UP A PROVIDER ON YOUR LIST, CALLED MUETZEL AND MELISSA WAS SO HELPFUL THAT I DID NOT MAKE ANOTHER CALL. I SCHEDULED THE APPOINTMENT. WHEN BRAD CAME OUT (WITH A CALL 30 MIN BEFORE THAT THEY WERE ON THEIR WAY--NICE TOUCH), HE PERFORMED THE SERVICE AND ALSO SHOWED ME HOW TO SHUT OFF THE GAS TO THE HOUSE AND THE WATER TO THE HOUSE, JUST IN CASE THERE WOULD BE AN EMERGENCY IN THE FUTURE. EVERYONE AT MUETZEL IS FIRST CLASS AND VERY PROFESSIONAL. I WOULD USE THEM AGAIN AND RECOMMEND THEM TO MY FAMILY AND FRIENDS.

THIS IS THE FIRST TIME I USED THEM. MY REGULAR PLUMBER WAS BOOKED SOLID FOR A WEEK. THE WATER HEATER WAS LEAKING AND I COULDN'T WAIT. THE TECHNICIAN WAS VERY PROFESSIONAL AND POLITE. HE CAME WHEN HE SAID HE WOULD. HE CHECKED THE WATER HEATER AND SAID IT NEEDED TO BE REPLACED AND EXPLAINED WHY. HE TOLD ME THE PRICE OF THE REPLACEMENT. HE HAD TO ORDER A SPECIAL ONE SO THAT THE PLACE WHERE I CHANGE MY AIR CONDITIONING FILTERS WOULD NOT BE BLOCKED. HE WENT AND PICKED UP THE WATER HEATER AND INSTALLED IT THE SAME DAY. THE NEXT DAY MY HUSBAND WENT TO TAKE A SHOWER AND THERE WAS NO HOT WATER. I CALLED TO LET THEM KNOW AND AT FIRST THE PERSON ON THE PHONE TRIED TO PUT ME OFF UNTIL LATER, BUT WHEN I SAID WE WERE WITHOUT HOT WATER AND DIDN'T WANT TO WAIT, THE TECHNICIAN CAME OUT THAT MORNING. IT WAS A SIMPLE FIX, IT HAD NOT BEEN TURNED ON. HE APOLOGIZED AND NOW WE HAVE HOT WATER. HE CLEANED UP NICELY AFTERWARDS.

RYAN PERFORMED THE WORK QUICKLY AND EFFICIENTLY AND EXPLAINED WHAT HE WAS DOING. THE COUPON SAVED A NICE $20.00. EXCELLENT.

THEY WERE VERY COURTEOUS AND HELPFUL. I FEEL THEIR PRICING IS A LITTLE HIGH; THEY CHARGE BY THE JOB RATHER THAN BY THE HOUR, BUT THEY DID GREAT WORK. SOME OTHER THINGS STARTED LEAKING AFTER THEIR INITIAL REPAIR SO THEY CAME BACK AND DID MORE WORK. THEY WERE VERY NEAT AND CLEAN AS WELL.

UPON CALLING IN FOR AN APPOINTMENT, THEY ASKED HOW I FOUND THEM AND WHEN I MENTIONED ANGIE'S LIST THEY TOLD ME TO MAKE SURE TO USE THE COUPON (SAVING $20.00). THE TECHNICIAN WAS VERY PLEASANT AND HELPFUL. I WAS A BIT DISAPPOINTED THAT HE LEFT ALL THE TRASH IN THE BATHROOM, BUT IT WAS ALL IN THE SMALL TRASH CAN. I THOUGHT THE PRICE WAS REASONABLE AND THE TECHNICIAN WAS KIND ENOUGH TO EXPLAIN THE PROBLEM AND HOW HE FIXED IT.

RYAN DID GOOD WORK AND CLEANED UP WELL. I WOULD USE THEM AGAIN.

I CALLED AND WITHIN 30 MINUTES THEY SHOWED UP TO COMPLETE THE WORK. WORK WAS COMPLETED IN 15 MINUTES. I WAS FULLY EXPECTING TO PAY OVER $200 AND WAS HAPPY TO HAVE IT BE MUCH LESS.

BRAD WAS ON TIME, ALSO COVERED HIS SHOES BEFORE ENTERING HOME.

VERY COURTEOUS, PUT SHOE COVERS ON EVERY TIME HE ENTERED MY HOUSE, AND WORE GLOVES TO PREVENT CONTAMINATING MY HOUSE. I'VE NEVER SEEN SUCH PROFESSIONALISM FROM ANY OTHER PLUMBER I'VE EVER HIRED. HE HELPED ME MOVE MY TRASH CANS BECAUSE HIS TRUCK MADE IT DIFFICULT FOR THE GARBAGE TRUCK TO REACH MY CANS. MY FINAL COST WAS SLIGHTLY LESS THAN THE ORIGINAL ESTIMATE BECAUSE THE PROBLEM TURNED OUT TO BE LESS SERIOUS THAN HE ORIGINALLY THOUGHT. I APPRECIATED THE INTEGRITY. ALSO, THE PLUMBER WAS DRESSED IN VERY NICE, CLEAN CLOTHES, LIKE HE COULD HAVE BEEN GOING TO A DESK JOB. I DIDN'T FEEL LIKE I HAD EVERYONE ELSE'S POTTY WATER ALL OVER MY KITCHEN FLOOR. I HIGHLY RECOMMEND MUETZEL PLUMBING AND WILL CALL THEM AGAIN. I'VE BEEN SEARCHING FOR A GOOD PLUMBER FOR YEARS.

OVERALL GOOD WORK. I BOUGHT A FAUCET, BUT THEY CHARGED THE SAME AS IF THEY SUPPLIED IT. PLEASED OVERALL THOUGH.

THIS WAS A MESSY JOB, THESE GUYS WERE POLITE AND THEY WERE THERE BEFORE I WAS. THEY HAD IT TOGETHER! BEST PLUMBERS I HAVE EVER USED

BOTH THE OFFICE STAFF AND PLUMBER WERE VERY PLEASANT, RESPONDED QUICKLY, AND ANSWERED QUESTIONS WELL. THE WORK WAS DONE WELL. THEY WERE VERY CAREFUL AND NEAT. I WAS VERY PLEASED. VERY PROFESSIONAL.

THEY WERE VERY HELPFUL. THEY DID NOT TRY AND TAKE ADVANTAGE BY COMING OUT AND CHARGING A SERVICE CALL. I WOULD RECOMMEND THEM HIGHLY.

EVEN THOUGH I PROVIDED DETAILED DIRECTIONS TO MY HOME, THEY WERE APPARENTLY NOT COMMUNICATED TO THE PLUMBER SENT TO MY HOME. HE WAS ALMOST TWO HOURS LATE.

DAVE, THE SERVICEMAN WORKED VERY HARD TO GET US HEAT THIS WINTER. OUR CONTRACTOR CUT THE MAIN FEED LINE AND IT HAD TO BE REPLACED WITH NEW PIPES, NEW RADIATORS, AND THEN THE PROBLEMS AROSE WITH THE PUMP AND GAUGE. HE HAS HANDLED EVERYTHING AS QUICKLY AS POSSIBLE AND BEEN VERY PROMPT IN RETURNING WITH THE NEW PARTS. I''D DEFINITELY RECOMMEND THEM TO ANYONE.

RATED THEM ''FAIR'' FOR PUNCTUALITY BECAUSE THE DAY THAT I WAS SCHEDULED FOR FIRST CALL (8-8:30AM) WAS THE DAY AFTER A SUB-ZERO TEMPERATURE NIGHT, SO AN EMERGENCY PUSHED MY CALL BACK. THEY DID NOT CALL ME UNTIL AFTER 9:30. SO, I WOULD RECOMMEND CALLING THEM TO CONFIRM THE TIME OF YOUR APPOINTMENT. OTHERWISE, EXCELLENT WORK! PROFESSIONAL, COURTEOUS AND HELPFUL. THEY EVEN HELPED ME WITH A TOILET REPAIR AT NO CHARGE.

CURTEOUS, VERY PROMPT (EARLY IN FACT), GOOD DIAGNOSIS, VERY THOUROUGH, WILL CALL AGAIN, THEY WORE BOOTIES TO PROTECT OUR FLOOR

ALWAYS EXPLAINS OPTIONS AND VERY COST EFFECTIVE

I CAN REALLY RECOMMEND THEM FOR BOILER WORK!

THEY WERE ABLE TO COME OUT ON A FRIDAY NIGHT TO TAKE CARE OF OUR CLOGGED SINK.

CONNECTED CITY WATER AND SEWER SERVICE. KEPT US INFORMED DAY BY DAY. OWNER SUPERVISED WORK

GAVE DETAILED ESTIMATE & MADE SUGGESTIONS THAT NO ONE ELSE EVEN MENTIONED-GEORGE WAS THE PARTICULAR PLUMBER-REPLACED A PORTION OF DRAIN PIPE